Customer reviews from Samsung US
Samsung - Galaxy S26+ 256GB (Unlocked) - Black
Average customer rating
4.8 out of 5
4.8
(595 Reviews)
Open Ratings Snapshot
Rating breakdown 595 reviews
5 Stars
513
4 Stars
67
3 Stars
8
2 Stars
3
1 Star
4
88%of customers recommend this product. 
(
7 out of 8
)
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Customer Reviews for Samsung - Galaxy S26+ 256GB (Unlocked) - Black
Customer Rating
5 out of 5
5
this product has great features galaxy AI
on April 27, 2026
Posted by: Financedoc
[This review was collected as part of a promotion.] galaxy AI has sharp photos, excellent sound and speed I use it for both personal,and business. almost never a drop call which is perfect for conference
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I have enjoyed the easy control of this series .
on April 29, 2026
Posted by: Lovingspoonful
[This review was collected as part of a promotion.] The clarity of the photos, and of the videos, along with my gaming choices, is wonderful, very sharp images . The use of AI (Galaxy) is as simple as speaking with someone.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 30, 2026
Hi there Lovingspoonful, thank you for sharing your thoughts about your Samsung Galaxy S26+ with us. We are so happy to hear that you are finding this device to capture amazing photos and videos, and that your gaming is beautiful and seamless during your usage. We have provided a link to the Samsung Support Team for your convenience if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
This product is terrible
on May 12, 2026
Posted by: Tara1178
[This review was collected as part of a promotion.] My galaxy is terrible. It glitches, shuts off, I have had to reset multiple times. I have had no help from my carrier, no help from Samsung. It's bad. I want a new phone
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 13, 2026
Hey Tara1178, we appreciate you sharing your experience of your Samsung Galaxy S26+ with us. We know how frustrating it is when you are experiencing disruptions to your usage during the day. We have provided a link to an article to help you troubleshoot this experience at your convenience. We have also shared a link to the Samsung Support Team and your warranty information to help you work towards a resolution if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Came back to samsung!
on March 23, 2026
Posted by: Lovingit
[This review was collected as part of a promotion.] I haven't had a samsung phone in years, I returned this year cause I heard alot great things especially with new camera features and galaxy AI. Im having a lot of fun with the S26 plus, it's not too big and not too small and I love it!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome Camera upgrade
on March 25, 2026
Posted by: Nancy08
[This review was collected as part of a promotion.] This phone is amazing, the new features with Galaxy AI makes it easier on me to search anything I need. I love using my phone to stream movies, and my music! The camera does wonders with new upgrades I can get and take the perfect shot to show off on social media. All these new features makes my life easier to email, call and text when I'm busy working. Definitely worth the upgrade!!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 25, 2026
Hi Nancy08, thank you for sharing your experience of your Samsung Galaxy S26+ with us. We couldn't be happier to hear how pleased you are with the usage and amazing features available on your device, and that you are loving the camera, and streaming you are experiencing with your device. We have provided a link to the Samsung Support Team to assist you if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Most optimized phone I've ever had
on March 30, 2026
Posted by: Polixify
[This review was collected as part of a promotion.] I love how optimized this phone is with battery life and everything alike. I could do most everything for hours on end without needing a charge.
I also love the morning briefings as it reminds me my plans for the day and also showing everything else is very very helpful.
I also love the galaxy ai features as it makes my life so much easier and efficient for EVERYTHING.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on March 31, 2026
Posted by: LovingSamsung
[This review was collected as part of a promotion.] Our phone has been fantastic. It has AI, is fast, light and thin. It has a large display. I really like the AI. It is exactly the color that I like and the display is very bright and easy to read.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Decent phone
on April 12, 2026
Posted by: CaliDrms
[This review was collected as part of a promotion.] So I wanted to use the S26+ for a month or so to get a good feel for it before I left a review. I have found that although the Samsung hasn't changed much from the previous S24+ it is packed with Galaxy AI features and this is where it becomes somewhat annoying. The AI seems to override settings like the Do Not Disturb feature no matter what settings you have. Sleep schedules- forget that if the AI thinks it's priority, it will send it through. I have found that Galaxy AI seems to want to prioritize/override specific app sounds for notifications also. The battery also doesn't seem to last as long on this phone as the previous generations even though battery capacity hasn't changed. Samsung messaging has disappeared to be replaced by Google messaging which also is more messy and glitchy. Overall the phone is decent but honestly could use some work to make it better for the price point.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 13, 2026
Hello CaliDrms, thank you for sharing your experience of your Samsung Galaxy S26+ with us. We completely understand how frustrating it can be when your device is not meeting your expectations in functionality. We have provided links to articles to help you with the features of Galaxy AI and battery life of your device. We have also shared a link to the complete manual for your device to help you with the different messaging settings available on your device. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations with your device, or you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
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