Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 512GB (Unlocked) - Sky Blue
Average customer rating
4.8
(6,527 Reviews)
Rating breakdown 6,527 reviews
5 Stars
5,730
4 Stars
631
3 Stars
100
2 Stars
25
1 Star
41
68%of customers recommend this product.
(
48 out of
71)
Customer Reviews for Samsung - Galaxy S26 Ultra 512GB (Unlocked) - Sky Blue
Customer Rating
1
Display causes eye strain, dizziness and naseous
on March 12, 2026
Posted by: bteezy52
from Arizona
The S26 ultra causes eye strain, dizziness and nauseousness. I have had Samsun my whole life and recently the S24 Ultra for two years and have had no issues, I also have perfect vision. The display on the S26ultra is not well made or changed to cause these health issues, I am using the same settings and have adjusted setting and nothing resolves the issue. Like many on social media and Samsung forums, I will be returning the phone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 12, 2026
Hi there Bteezy52, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We know how valuable the ability to use your new device for prolonged periods of time comfortably is to you every day. We have provided a link to the Samsung Support Team for your convenience. These experts can help you with any troubleshooting measures that may be available to you to resolve this matter, and review any and all other options available to you. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
S26 ultra screen/display
on March 21, 2026
Posted by: Over 15 year Samsung user
from Seattle Washington
Is anyone else having issues with the screen? It's worst when reading but feels like ive been cutting onions.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, March 21, 2026
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We completely understand how important the prolonged usage of your device is to you every day, and needing the appearance of your display to be comfortable. The new Privacy Display can change the appearance of the display of your device, and may need to be disabled during your periods of prolonged use. We have provided a link to the complete manual to help you adjust the settings of this feature to only enable for specific apps or notifications to help you get the best of both worlds with this feature. We have also provided a link to the Samsung Support Team if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Looses signal
on March 26, 2026
Posted by: Signal
from Texas
The phone keeps loosing all signal bars when im in phone calls fix this bug porfavor.
Response from Samsung USBy R&R Team, March 27, 2026
Hey Signal, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how important the uninterrupted usage of your device, and needing your phone calls to be reliable. We have provided links to a few troubleshooting guides to help you resolve this matter at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!
on April 4, 2026
Posted by: merreece
[This review was collected as part of a promotion.] Very easy to use! Camera takes the most amazing photos. I love everything about this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not what I expected
on March 12, 2026
Posted by: Stormi70
[This review was collected as part of a promotion.] Phone transfer was not smooth. Had to attempt twice. Once completed, it was still missing several apps
Home screen did not populate from my last phone and had to manually add my apps. Then phone seems to freeze often. Annoying and unwanted search bar defaults to yahoo.com and cannot be disabled and cannot figure out to switch it to Google. Pages take longer to load and sometimes do not load at all. I've had to reboot several times in less than a week.
Samsung please help!!
Home screen did not populate from my last phone and had to manually add my apps. Then phone seems to freeze often. Annoying and unwanted search bar defaults to yahoo.com and cannot be disabled and cannot figure out to switch it to Google. Pages take longer to load and sometimes do not load at all. I've had to reboot several times in less than a week.
Samsung please help!!
Value
2
Response from Samsung USBy R&R Team, March 12, 2026
Hi there Stormi70, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how important the uninterrupted usage of your device is to you every day, and we would love to assist you. We have provided links to troubleshooting guides to help you maximize the speed and resolve the experience you mention with freezing. We have also shared a link to the complete manual for your device to help you adjust the settings to best align to your preferences. We have lastly, shared a link to the Samsung Support Team to assist you if you continue to experience frustrations or have questions about your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Messed up with this one
on April 2, 2026
Posted by: Anonymous
I don't like the new S26 ultra, I feel like they downgraded an s24 and called it s26, im so mad I paid so much for this and it's all the opposite of better
Response from Samsung USBy R&R Team, April 2, 2026
Hello Carlos Garcia, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how important your phone is to you for a range of daily tasks, and how distressing it can be when your device has been changed from what you have been accustomed to in the past. Without knowing what features are causing you frustration, we have provided a link to the complete manual for your device to aid you in exploration of your device, and alignment of the settings. We have also shared a link to the Samsung Support Team to assist you any time you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3
Worst Ultra I've ever had
on April 2, 2026
Posted by: Noneya
[This review was collected as part of a promotion.] I've had many Samsung Ultra's and this is by far the worst. Glitches galore. If you copy some text, the "Copied" notification bubble (for lack of better words) at the bottom of the screen doesn't leave the screen until you manipulate the phone to make it go away. It does that with alot of the phone's text bubbles. Makes it hard to read text messages until you get rid of it. It'll tell me I have text messages that are unread, which I don't, and so I have to go into my settings and click "Mark as read" for the notification to go away. None of my other Ultras did this.
Value
3
Response from Samsung USBy R&R Team, April 3, 2026
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when your device has been changed or you believe it is not operating as intended. We have provided links to the complete manual for your device to help you with different message settings, and to the Samsung Support Team to assist you in troubleshooting the experiences you mention causing frustration with the copy/paste functionality. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
First time samsung user
on April 7, 2026
Posted by: Yayagal
[This review was collected as part of a promotion.] First time having a samsung and I'm loving the switch there's so much on the device that makes it so cool! Camera quality is amazing and looks professional! Only issue that I've had is the new Google messages are a little faulty but I'm sure they will fix the bugs! Loving it!
Value
5
Written by a customer while visiting Samsung US