Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 512GB (Unlocked) - Sky Blue
Average customer rating
4.8
(6,249 Reviews)
Rating breakdown 6,249 reviews
5 Stars
5,488
4 Stars
609
3 Stars
88
2 Stars
23
1 Star
41
65%of customers recommend this product.
(
47 out of
72)
Customer Reviews for Samsung - Galaxy S26 Ultra 512GB (Unlocked) - Sky Blue
Customer Rating
3
Samsung Galaxy S26 Ultra Review: Powerful on Paper
on March 30, 2026
Posted by: Wishfulthinking
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra promises a premium experience with cutting-edge features, but in everyday use, persistent bugs and performance inconsistencies make it difficult to fully recommend.
One of the most noticeable issues is the biometric fingerprint scanner. The in-display sensor frequently struggles to recognize registered fingerprints, often displaying messages like “fingerprint not recognized” or “press harder.” Even when carefully following the on-screen instructions, the scanner can fail multiple times in a row, occasionally locking users out temporarily. For a flagship device, this level of unreliability is frustrating and disruptive.
Similarly, face unlock lacks consistency, often failing in normal lighting conditions and forcing users to rely on a PIN or pattern more often than expected. These biometric issues together undermine what should be a seamless unlocking experience.
Performance-wise, the phone shows occasional cracks. Users may encounter touchscreen responsiveness issues, including delayed or missed inputs—particularly around the edges of the screen or when using gesture navigation. In addition, apps can freeze or crash unexpectedly, requiring restarts that interrupt workflow and daily use.
Another concern is thermal performance. The device tends to warm up during relatively basic tasks like browsing or streaming, not just during intensive gaming. This ties into battery inconsistency, where drain can feel faster than expected even under moderate usage
One of the most noticeable issues is the biometric fingerprint scanner. The in-display sensor frequently struggles to recognize registered fingerprints, often displaying messages like “fingerprint not recognized” or “press harder.” Even when carefully following the on-screen instructions, the scanner can fail multiple times in a row, occasionally locking users out temporarily. For a flagship device, this level of unreliability is frustrating and disruptive.
Similarly, face unlock lacks consistency, often failing in normal lighting conditions and forcing users to rely on a PIN or pattern more often than expected. These biometric issues together undermine what should be a seamless unlocking experience.
Performance-wise, the phone shows occasional cracks. Users may encounter touchscreen responsiveness issues, including delayed or missed inputs—particularly around the edges of the screen or when using gesture navigation. In addition, apps can freeze or crash unexpectedly, requiring restarts that interrupt workflow and daily use.
Another concern is thermal performance. The device tends to warm up during relatively basic tasks like browsing or streaming, not just during intensive gaming. This ties into battery inconsistency, where drain can feel faster than expected even under moderate usage
Value
3
Response from Samsung USBy R&R Team, March 31, 2026
Hello Wishfulthinking, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra. We know how frustrating it can be when you have a new device that is not meeting your expectations or operating as intended. We would love nothing more than to help you resolve the frustrations you mention experiencing with your device, and we have provided links to troubleshooting guides below to help you with the biometrics on your device, display responsiveness, freezing and crashing, as well as battery temperature. The battery of your device is designed to adjust automatically to your consumption after a short period of usage and should maximize on its own, however, we have provided links to resources to help you do this manually if that is not your experience. We have lastly, provided a link to the Samsung Support Team to assist you further if these frustrations continue, or you have questions about your new device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Vast improvements
on March 30, 2026
Posted by: Samsung4life
[This review was collected as part of a promotion.] I must say the Galaxy AI integration is seemless and quite helpful. I use it most with editing photos.
The battery lasts a full day now whereas my S24u was requiring recharging about 5pm each day.
Although, I am disappointed in the loss of Spen Bluetooth capabilities. As it used to tell. Me when I left my pen behind and could use it as a remote for the camera.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Upgraded to S26 Ultra — Absolutely Worth It
on March 30, 2026
Posted by: Breezy
[This review was collected as part of a promotion.] I just upgraded from the Samsung Galaxy S22 Ultra to the S26 Ultra, and the difference is noticeable right away. Everything feels faster, smoother, and more responsive overall.
What really stands out is Galaxy AI. It’s actually useful, not just a feature you forget about. I’ve been using it for writing assistance, quick edits, and everyday tasks, and it saves time while keeping things simple and organized.
The camera is also a big upgrade, especially in low light, and the display is super clear and easy on the eyes even after using it all day.
Overall, upgrading to the S26 Ultra was worth it. Between the performance and Galaxy AI features, it makes daily use easier and more efficient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I really Love it.I Love the image picture.
on March 30, 2026
Posted by: JohannaR72
[This review was collected as part of a promotion.] Is Excellent. I'm really happy with this Samsung S26 Ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone Yrt
on March 30, 2026
Posted by: Mago99
[This review was collected as part of a promotion.] Awesome device with best cameras and software. The AI is always helpful when trying to edit photos and make great videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone of the century
on March 30, 2026
Posted by: Thunderpower
[This review was collected as part of a promotion.] Love the Galaxy AI features. Glad I switched from the S25ultra. Has a lot of great features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful Performance and Smart AI Features
on March 30, 2026
Posted by: TheJuser
[This review was collected as part of a promotion.] Typically use my Samsung device daily for work, school, and entertainment, and it consistently delivers a smooth and reliable experience. The performance is fast, whether I am multitasking between apps, streaming videos, or handling productivity tasks. One feature that really stands out is Galaxy AI, which adds a new level of convenience and efficiency. From helping with writing to improving photos, it feels like a true assistant built into the device.
The display quality is sharp and vibrant, making it great for watching content and browsing. Battery life easily lasts throughout the day with regular use, and the device charges quickly when needed. I also appreciate how intuitive the interface is, making it easy to stay organized and productive.
Overall, this device fits well into both my professional and personal life. It is dependable, user-friendly, and packed with features that actually make a difference in everyday use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S26 Ultra
on March 30, 2026
Posted by: ChicagoJ
[This review was collected as part of a promotion.] The samsung galaxy s twenty six ultra is one of the best phones I have ever used. This is my first time with an ultra. I usually get a plus model, but i'm glad I upgraded this year. This screen is excellent. The cameras are really good, and I love the battery life on it. I actually find myself using Galaxy AI a lot as well. I'm happy that I upgraded this year.
Value
5
Written by a customer while visiting Samsung US