Customer reviews from PhilipsHue
Philips - Hue Bridge Pro - Black
Average customer rating
3.5
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
1
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for Philips - Hue Bridge Pro - Black
Customer Rating
1
Do your research first
on August 23, 2026
Posted by: John
I gave it one star because it only half works had no problem out of my old one but this one the motion doesn’t work and the security features don’t either.
Response from PhilipsHueBy Nancy G, Philips Hue Support, August 24, 2026
We're sorry the Hue Bridge Pro hasn't delivered the experience you were expecting. We completely understand your frustration with the motion and security features not working as intended. We'd like to learn more about your installation and system configuration so we can help troubleshoot and provide the best possible guidance. Please contact our support team through the following link: https://www.philips-hue.com/en-us/support/faq#contact. Would be happy to help guide you through the setup and troubleshooting process.
Written by a customer while visiting PhilipsHue
Customer Rating
4
Lateral move so far
on August 17, 2026
Posted by: Superkoosh
I bought this Bridge Pro to replace my existing older bridge, which worked fine. I thought the Pro version would lead to faster response times between lights and devices but after successfully migrating everything without a problem, I don’t notice any meaningful performance increase. Did it migrate everything well? Yes! Did I really need to upgrade? Probably not… but now I know my system is ready to handle more.
Response from PhilipsHueBy Nancy G, Philips Hue Support, August 19, 2026
Thanks for the balanced review. We're pleased to hear the migration experience went so well. While the differences may not always be immediately noticeable in everyday use, Bridge Pro adds extra headroom for larger setups and access to additional features as the Hue ecosystem continues to evolve. Enjoy your Hue setup!
Written by a customer while visiting PhilipsHue
Customer Rating
5
Great upgraded hub
on August 12, 2026
Posted by: psnyder1985
Great upgraded hub. Disregard the member who says the range isn’t as good as this is not true. My ONLY complaint is being able to easily transfer one old hub to the new hub.
I would recommend this to a friend!
Response from PhilipsHueBy Nancy G, Philips Hue Support, August 19, 2026
It's great to hear the Bridge Pro is delivering the experience you were hoping for. We especially appreciate you highlighting the range, and we completely understand your feedback about making the transition from an older hub easier. Thanks for taking the time to share both the positives and the one area where you'd like to see improvement.
Written by a customer while visiting PhilipsHue
Posted by: Smokey
Verified Purchase:Yes
I’m happy with this product that I bought approximately a month ago.
It’s great!
It’s great!
I would recommend this to a friend!
Response from PhilipsHueBy Nancy G, Philips Hue Support, July 30, 2026
Awesome to hear! Thanks for sharing your experience. We're happy your Hue Bridge Pro has been working great for you, and we hope you keep enjoying your smart lighting setup. ✨
Written by a customer while visiting PhilipsHue