This is our 4th frame, first 3 were gifts for grandparents. This one is for us. So easy to set up remotely for those who are technically challenged. App is so easy to use and keeps the whole family connected.
Exceptional product and exceptional customer service!!
on June 28, 2022
Posted by: Kathy D.
from United States
Our family has purchased several Aura frames and we love being able to share our pictures. The frame itself ( we have the Mason Luxe ) is really beautiful, sleek and looks great in any decor. The picture quality is wonderful - really makes us feel connected. We recently had a family member who was hospitalized and ordered one to help support him during an extended hospital stay - there was an initial glitch with delivery but when I reached out, Lisa from Customer service responded within an hour and worked with me to rectify the situation right away - she was kind and super responsive - something that is not always the case these days unfortunately. I can’t recommend both the Aura frame product and their service highly enough!! Well done Aura - I thank you!
Automated setup takes you through a few easy steps. Adding pictures to the frame from an iphone is as easy as setting up a shared album and adding pictures to it. Lots of products could learn from Aura's ease of use.
So easy to navigate the website, set up ahead of time, super fast shipping, even though we live in HAWAII! Highly recommend for Parents. Grandparents, family who live far apart. We love waking up to new photos of our Grandkids uploaded by our children scattered all over the U.S. Excellent quality and photo resolution.
We love our Aura! From start to finish the process was fast and easy. It was super easy to set up, and uploading pictures couldn’t be easier! I’m also so so so impressed with the quality of the image on the Aura frame! Every time I see a photo, my reaction is “Danggg! That’s a great looking picture!”. I bought it for my husband, and because he has basically 4 photos on his phone and I have 4,000, this is a great way for him to get to see all of the great photos I have!