Customer Reviews for Aura Home - Aura Carver 10" Digital Wifi Photo Frame-Chalk - Chalk (Light)
Customer Rating
5
Absolutely Love My Aura “Carver” Frame
on November 30, 2023
Posted by: CynthiaL
from United States
The Customer Service staff was excellent! I needed to replace the original frame (stopped working and was out of warranty), and Ebony the rep I spoke with was understanding and proposed an excellent solution, which I wanted to do. I was leaving town for an extended time and she said she would “hold” the offer until I returned, going out of her way to help me in this situation. Upon returning, I contacted her and not only did she help me make the purchase (at a discount), but transferred the many pictures I had on the old frame. I love the Aura frame, especially that others are also able to add pictures to it, one of the many features of the Aura. It’s so enjoyable to glance over or sit and watch as pictures, taken long ago or currently, appear. I cannot recommend the Aura Frame highly enough nor convey what a pleasure it is to own. Five stars to the frame and another five stars to the people who work there!
My experience with the Aura people through email was excellent. Every question was answered with follow up if necessary. My issue was resolved and I've purchased a new aura.
Received one as a gift and was impressed by how easy it was for this senior to set up. I love when someone adds a new picture and it takes but a click to add one myself. It's so easy that I have just bought another one for my mother-in-law that I will be setting up for her.
My father was given the gift of an Aura and he really enjoys seeing all our pictures. I purchased one for myself, my mother and my sister after seeing his. We all live in different states and it’s great being able to share our pictures.