Customer reviews from Samsung US
Samsung - 36 in. Wide Bespoke AI 24 cu. ft. Counter Depth 3-Door French Door Refrigerator with Zero Clearance Fit - Stainless Steel
Average customer rating
4.8
(293 Reviews)
Rating breakdown 293 reviews
5 Stars
231
4 Stars
54
3 Stars
5
2 Stars
3
1 Star
0
99%of customers recommend this product.
(
210 out of
212)
Customer Reviews for Samsung - 36 in. Wide Bespoke AI 24 cu. ft. Counter Depth 3-Door French Door Refrigerator with Zero Clearance Fit - Stainless Steel
Customer Rating
5
Great
on October 3, 2026
Posted by: Lenore
from Morganville, New Jersey
[This review was collected as part of a promotion.] Great product. Spacious, adjustable middle shelves, No finger print is true!! Love the smart app feature
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice cooling
on October 2, 2026
Posted by: Varsity kitchen
from Calgary
[This review was collected as part of a promotion.] Happy with our new fridge. Such an improvement over our old one. Wish there was more of a paper manual show how to use the features.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Concerned upkeep for senior citizen
on October 1, 2026
Posted by: Comparative shopper
from Myrtle Beach, SC
[This review was collected as part of a promotion.] Stainless steel does not resist spot or touch; overflow ice drops below in freezer draw; no ice or water catch on front door; cooling is great
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Whenny, Samsung Care, October 14, 2026
We appreciate you taking the time to share your experience with the Samsung refrigerator. For helpful tips on maintaining and troubleshooting the ice maker, please visit: https://www.samsung.com/us/support/troubleshoot/TSG10007221/
Thank you for your feedback and for choosing Samsung. We’re glad to hear the refrigerator is keeping things cool and fresh.
Whenny
Samsung Care
Thank you for your feedback and for choosing Samsung. We’re glad to hear the refrigerator is keeping things cool and fresh.
Whenny
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Zero Clearance!
on October 1, 2026
Posted by: Joyce S
from Fenelton
[This review was collected as part of a promotion.] I had been looking for a zero clearance model, and this one fits perfectly! It has the craft ice and the peak through window design that I was looking for
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Bad purchase
on September 30, 2026
Posted by: SabrinaT
from Gleason TN
[This review was collected as part of a promotion.] Will stop working all of a sudden for days and then will start working again just out of the blue. Doesn't cool well and icealer never worked even after hooking it up itales an irritating beeping noise if doors are left open longer than 20 seconds and u don't have the option to disable the feature
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Response from Samsung USBy Michael, Samsung Care, October 6, 2026
Hi SabrinaT ,
We appreciate you taking the time to share such detailed feedback about your refrigerator’s performance and ice maker. We’d like the opportunity to learn more and provide the best support possible.
Please feel free to contact us using any of the options below and reference ticket number 1153263422 for faster assistance:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Michael
Samsung Care
We appreciate you taking the time to share such detailed feedback about your refrigerator’s performance and ice maker. We’d like the opportunity to learn more and provide the best support possible.
Please feel free to contact us using any of the options below and reference ticket number 1153263422 for faster assistance:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Michael
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Love this refrigerator!
on September 29, 2026
Posted by: NewFridge
from Bedford, TX
[This review was collected as part of a promotion.] This fridge is beautiful and sleek. We had a specific need for zero-clearance doors and this fit the bill perfectly. I love that it has three different ice shapes, plus two areas to retrieve the ice. It cooled down to the appropriate temperature very quickly so we were able to use it soon after delivery. The capacity is perfect for our large family as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Poor design
on September 28, 2026
Posted by: Airplane man
from Texas
[This review was collected as part of a promotion.] It’s a good product. The biggest problem I have are the doors they don’t open up all the way like other refrigerators. They only open straight out not folding back making it hard to remove the glass shelving and drawers to remove plastic from shipping and the indoor icemaker is hard to remove to dump the ice.
Features
5
Performance
5
Design
2
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Trash but in a pretty garbage bag
on September 28, 2026
Posted by: TylerZ
from Bondurant
Was great at first, then the ice maker starts to get very spastic on when it wants to work if at all. And Samsung cares not at all once it’s out of warranty. Don’t waste your money if you plan on wanting to keep it past a year.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
2
Response from Samsung USBy Whenny, Samsung Care, October 2, 2026
We value the time you've taken to share your experience with the ice maker, TylerZ. Your feedback matters to us, and we'd appreciate the opportunity to discuss it further. Please contact us through one of the channels below and have reference number 1153245331 available so we can assist you more efficiently:
Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient_id=18768513
Samsung Customer Care: 1-800-SAMSUNG (1-800-726-7864)
We look forward to providing the support you deserve.
Whenny
Samsung Care
Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient_id=18768513
Samsung Customer Care: 1-800-SAMSUNG (1-800-726-7864)
We look forward to providing the support you deserve.
Whenny
Samsung Care
Written by a customer while visiting Samsung US