Customer reviews from Samsung US
Samsung - 36 in. Wide Bespoke AI 25 cu. ft. Counter Depth 3-Door French Door Refrigerator with Zero Clearance Fit - Stainless Steel
Average customer rating
4.9
(141 Reviews)
Rating breakdown 141 reviews
5 Stars
124
4 Stars
16
3 Stars
0
2 Stars
1
1 Star
0
99%of customers recommend this product.
(
113 out of
114)
Customer Reviews for Samsung - 36 in. Wide Bespoke AI 25 cu. ft. Counter Depth 3-Door French Door Refrigerator with Zero Clearance Fit - Stainless Steel
Customer Rating
5
Great Refrigerator!!!!
on May 26, 2026
Posted by: Lety
[This review was collected as part of a promotion.] Great fridge capacity to hold everything I need. Keep my water bottles cold and ready to drink.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Refrigerator
on May 27, 2026
Posted by: Atfree
from Inman, SC
[This review was collected as part of a promotion.] We love this fridge!! A ton of space and great features! And looks great in our space
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on May 28, 2026
Posted by: Buglady
from Georgia
[This review was collected as part of a promotion.] love this model like the freezer like the water inside
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Refrigerator
on May 29, 2026
Posted by: LisaD
from Huntington Beach, CA
[This review was collected as part of a promotion.] We bought our refrigerator On Memorial Day weekend, It was delivered and installed three days later . It fits perfectly in our kitchen And Is a lot bigger inside than I thought, Which is perfect for our family. It cooled very quickly. The water dispenser is well placed inside the side door, the icemaker is well placed inside the freezer. So it's just regular refrigerator doors on the outside everything is easy to reach also the LED light Makes things easy to see in both refrigerator and the freezer I am very happy with our purchase and would buy this refrigerator again if I had to .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great refrigerator
on May 30, 2026
Posted by: Matt
from Greensboro NC
[This review was collected as part of a promotion.] Great space, cools fast. The matte black finish looks amazing and so much storage.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not yet good
on May 31, 2026
Posted by: Failedtoresearch
[This review was collected as part of a promotion.] So far it is pretty and roomy. Temperatures (top and bottom) are down to acceptable (standard) now - 7 hours after installation (could have been sooner but this is when I checked and loaded the unit). Unfortunately, I did not do my research BEFORE it was delivered and the #1 complaint with this refrigerator dealt with the ice maker. Guess what - 7 HOURS after installation and I still don't have any ice cubes. I will give it overnight and if there aren't ice cubes in the morning, I'll be calling someone!
Response from Samsung USBy Jeffrey, Samsung, June 1, 2026
Hi Failedtoresearch,
Great to hear you’re enjoying the look and space of your fridge, and we understand your experience with the ice maker.
For the ice maker, it can take some time after setup before the first batch of ice is produced, as the unit needs to reach the right temperature and complete its initial cycle. Making sure the unit is fully cooled, properly leveled, and that the ice maker is turned on can help support normal ice production.
The first subtopic on the link below provides tips for ice maker performance:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
If you need further assistance, you can connect with us through any of the options below:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152569790 ready when you contact us so we can assist you quickly.
Samsung truly values your business.
Jeffrey
Samsung Care
Great to hear you’re enjoying the look and space of your fridge, and we understand your experience with the ice maker.
For the ice maker, it can take some time after setup before the first batch of ice is produced, as the unit needs to reach the right temperature and complete its initial cycle. Making sure the unit is fully cooled, properly leveled, and that the ice maker is turned on can help support normal ice production.
The first subtopic on the link below provides tips for ice maker performance:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
If you need further assistance, you can connect with us through any of the options below:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152569790 ready when you contact us so we can assist you quickly.
Samsung truly values your business.
Jeffrey
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Love Samsung
on June 1, 2026
Posted by: Love simple
from Orlando fl
[This review was collected as part of a promotion.] Just got my refrigerator love Samsung products so far so good love that I have the freezer at the bottom so I have more space on top
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
In Love with this fridge
on June 1, 2026
Posted by: Lisamo
from Plano, Tx
[This review was collected as part of a promotion.] We previously had a 36” built in side by side fridge and I was very reluctant to go with even a counter depth fridge. I was afraid it would deter from the look of my kitchen. I am happy to say that this model not only looks and performs well the storage capacity is incredible. My husband often walks by opens the doors and says, “ I’m in love with this fridge”. I love everything about it even the size and shape of the ice cubes. It actually enhances my kitchen, contributing to a more modern look. We are having to adjust our cabinetry but happy to do it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US