Customer reviews from Samsung US
Samsung - 36 in. Wide Bespoke AI 30 cu. ft. 3-Door French Door Refrigerator with Zero Clearance Fit & In-Door Tall Water Dispenser - Matte Black Steel
Average customer rating
4.9
(146 Reviews)
Rating breakdown 146 reviews
5 Stars
128
4 Stars
17
3 Stars
0
2 Stars
1
1 Star
0
99%of customers recommend this product.
(
118 out of
119)
Customer Reviews for Samsung - 36 in. Wide Bespoke AI 30 cu. ft. 3-Door French Door Refrigerator with Zero Clearance Fit & In-Door Tall Water Dispenser - Matte Black Steel
Customer Rating
5
Looks and works wonderful!
on May 25, 2026
Posted by: DavidR
from Reston, VA
[This review was collected as part of a promotion.] We've only recently purchased this counter depth refrigerator and are very impressed with several aspects of the unit. The doors are easy to open and close; the inside lighting is excellent, and everything works as advertised. Getting used to a smaller capacity fridge is taking a few adjustments, but this unit is very optimized for space efficiency, so we are happy with the outcome.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Refrigerator!!!!
on May 26, 2026
Posted by: Lety
[This review was collected as part of a promotion.] Great fridge capacity to hold everything I need. Keep my water bottles cold and ready to drink.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Refrigerator
on May 27, 2026
Posted by: Atfree
from Inman, SC
[This review was collected as part of a promotion.] We love this fridge!! A ton of space and great features! And looks great in our space
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on May 28, 2026
Posted by: Buglady
from Georgia
[This review was collected as part of a promotion.] love this model like the freezer like the water inside
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Refrigerator
on May 29, 2026
Posted by: LisaD
from Huntington Beach, CA
[This review was collected as part of a promotion.] We bought our refrigerator On Memorial Day weekend, It was delivered and installed three days later . It fits perfectly in our kitchen And Is a lot bigger inside than I thought, Which is perfect for our family. It cooled very quickly. The water dispenser is well placed inside the side door, the icemaker is well placed inside the freezer. So it's just regular refrigerator doors on the outside everything is easy to reach also the LED light Makes things easy to see in both refrigerator and the freezer I am very happy with our purchase and would buy this refrigerator again if I had to .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great refrigerator
on May 30, 2026
Posted by: Matt
from Greensboro NC
[This review was collected as part of a promotion.] Great space, cools fast. The matte black finish looks amazing and so much storage.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not yet good
on May 31, 2026
Posted by: Failedtoresearch
[This review was collected as part of a promotion.] So far it is pretty and roomy. Temperatures (top and bottom) are down to acceptable (standard) now - 7 hours after installation (could have been sooner but this is when I checked and loaded the unit). Unfortunately, I did not do my research BEFORE it was delivered and the #1 complaint with this refrigerator dealt with the ice maker. Guess what - 7 HOURS after installation and I still don't have any ice cubes. I will give it overnight and if there aren't ice cubes in the morning, I'll be calling someone!
Response from Samsung USBy Jeffrey, Samsung, June 1, 2026
Hi Failedtoresearch,
Great to hear you’re enjoying the look and space of your fridge, and we understand your experience with the ice maker.
For the ice maker, it can take some time after setup before the first batch of ice is produced, as the unit needs to reach the right temperature and complete its initial cycle. Making sure the unit is fully cooled, properly leveled, and that the ice maker is turned on can help support normal ice production.
The first subtopic on the link below provides tips for ice maker performance:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
If you need further assistance, you can connect with us through any of the options below:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152569790 ready when you contact us so we can assist you quickly.
Samsung truly values your business.
Jeffrey
Samsung Care
Great to hear you’re enjoying the look and space of your fridge, and we understand your experience with the ice maker.
For the ice maker, it can take some time after setup before the first batch of ice is produced, as the unit needs to reach the right temperature and complete its initial cycle. Making sure the unit is fully cooled, properly leveled, and that the ice maker is turned on can help support normal ice production.
The first subtopic on the link below provides tips for ice maker performance:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
If you need further assistance, you can connect with us through any of the options below:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152569790 ready when you contact us so we can assist you quickly.
Samsung truly values your business.
Jeffrey
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Love Samsung
on June 1, 2026
Posted by: Love simple
from Orlando fl
[This review was collected as part of a promotion.] Just got my refrigerator love Samsung products so far so good love that I have the freezer at the bottom so I have more space on top
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US