Customer reviews from Samsung US
Samsung - 33 in. Wide Bespoke AI 25 cu. ft. 3-Door French Door Refrigerator with Auto Ice Maker & All-Around Cooling - Stainless Steel
Average customer rating
4.8
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
72
4 Stars
16
3 Stars
3
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
61 out of
61)
Customer Reviews for Samsung - 33 in. Wide Bespoke AI 25 cu. ft. 3-Door French Door Refrigerator with Auto Ice Maker & All-Around Cooling - Stainless Steel
Customer Rating
3
Overall great
on June 4, 2026
Posted by: Kkkkkkkkkk
from Paragould Arkansas
[This review was collected as part of a promotion.] Overall has been a good fridge and freezer. My only problem is the ice maker stopped awhile back producing the larger ice but does still do the smaller one on its side. We have done everything to fix it but nothing helped.
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy Rachel, Samsung, June 9, 2026
Hello Kkkkkkkkkk,
We truly hear you sharing your Samsung refrigerator journey, especially with the ice maker shifting between sizes and the effort you’ve already put into getting it back on track.
Since the smaller ice is still coming through, the larger ice option may just be blocked by some ice buildup or a slight misalignment in the bucket. It can help to gently check for any stuck or clumped ice and make sure the bucket is sitting securely in place nothing complicated, just a quick look-over.
You can explore the full guide here:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Please keep this reference number for your records: 1152606230.
For additional support, you can contact us using the channels listed below:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1-800-726-7864 (1-800-SAMSUNG)
Your effort in sharing this with us and staying engaged means a lot.
Rachel
Samsung Care
We truly hear you sharing your Samsung refrigerator journey, especially with the ice maker shifting between sizes and the effort you’ve already put into getting it back on track.
Since the smaller ice is still coming through, the larger ice option may just be blocked by some ice buildup or a slight misalignment in the bucket. It can help to gently check for any stuck or clumped ice and make sure the bucket is sitting securely in place nothing complicated, just a quick look-over.
You can explore the full guide here:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice
Please keep this reference number for your records: 1152606230.
For additional support, you can contact us using the channels listed below:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1-800-726-7864 (1-800-SAMSUNG)
Your effort in sharing this with us and staying engaged means a lot.
Rachel
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Great refrigerator with wifi connectivity.
on May 31, 2026
Posted by: Paul S
from Fredericksburg, TX
[This review was collected as part of a promotion.] Was looking for a fridge without ice and water in the door. This is a great basic fridge with good capacity, the wifi connectivity is a plus to notify you if th doors are left open.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional mix of function and technology
on May 29, 2026
Posted by: PKSsampler
from Tampa
[This review was collected as part of a promotion.] The fridge is deceptively large despite its relatively narrow width; the depth gives it a lot more room than you'd expect. It's also whisper quiet - I could tell the difference despite my old model being just 3 years old. I was also impressed by how quickly the fridge cooled down from room temperature in FL to opersting temps in the cooler and freezer areas.
The shelves are well organized and there's plenty of space in the door. This allows for you to separate the types of food effectively and make it easy to find. Having a lockable drawer for alcohol is a subtle but very practical utility that differentiates this fridge from others.
The smart features of the fridge are great once you get used to your appliance being on the WiFi network. Looks amazing as well and will fit with almost any kitchen decor and style.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Good buy
on May 28, 2026
Posted by: Tati25
from New York
[This review was collected as part of a promotion.] Very good one. It keeps everything in place and is very spacious
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
WOW!!!!
on May 25, 2026
Posted by: Monika
from NJ
[This review was collected as part of a promotion.] A lot of space to put food in and the water inside with the pitcher(didn’t want it at the begging)….AMAZING!!!!love it….. plus a lot of ice ……my kids are thrilled….thank you Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This application can only adjust the temperature;
on May 22, 2026
Posted by: Ione
This application can only adjust the temperature; it cannot display the current temperature. Cooling is slow.
Response from Samsung USBy Geraldine, Samsung, May 22, 2026
Hi Ione,
Having clear temperature visibility and steady cooling makes a big difference in day-to-day use, and we’re glad you shared your experience with your refrigerator.
For cooling performance, small adjustments like spacing items for better airflow, confirming temperature settings, and keeping the door seals clean can help temperatures stabilize more quickly. You can check the link below and select the embedded content to learn more:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Regarding the temperature display, the SmartThings app allows temperature adjustments, but it may not always show the exact real-time internal temperature. For more details, you can refer to pages 35, 37, 42, and 43 of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202306/20230626142613049/FDR_RF5000C_DA68-04613A-00_EN_MES_CFR_1206.pdf
If you need further assistance, feel free to contact us through any of the support options below:
1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
2. X: https://x.com/messages/compose?recipient%20id=18768513
3. Facebook Messenger: https://m.me/samsungsupport
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Kindly provide this reference number (1152528992) when you reach out so our team can retrieve your information.
We truly value your business.
Geraldine
Samsung Care
Having clear temperature visibility and steady cooling makes a big difference in day-to-day use, and we’re glad you shared your experience with your refrigerator.
For cooling performance, small adjustments like spacing items for better airflow, confirming temperature settings, and keeping the door seals clean can help temperatures stabilize more quickly. You can check the link below and select the embedded content to learn more:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Regarding the temperature display, the SmartThings app allows temperature adjustments, but it may not always show the exact real-time internal temperature. For more details, you can refer to pages 35, 37, 42, and 43 of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202306/20230626142613049/FDR_RF5000C_DA68-04613A-00_EN_MES_CFR_1206.pdf
If you need further assistance, feel free to contact us through any of the support options below:
1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
2. X: https://x.com/messages/compose?recipient%20id=18768513
3. Facebook Messenger: https://m.me/samsungsupport
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Kindly provide this reference number (1152528992) when you reach out so our team can retrieve your information.
We truly value your business.
Geraldine
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on May 21, 2026
Posted by: Daniel8391
from Texas
[This review was collected as part of a promotion.] Love it. Best refrigerator purchased …………………………………..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on May 18, 2026
Posted by: Alex
[This review was collected as part of a promotion.] Great product so far so good. If they last will be buying more products
Written by a customer while visiting Samsung US