Customer reviews from lg.com
LG - SIGNATURE 5.8 Cu. Ft. High Efficiency Ventless Smart Front Load Washer Electric Dryer Combo with Steam and ezDispense - Brushed Black Steel
Average customer rating
4.6
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
16
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
1
Customer Reviews for LG - SIGNATURE 5.8 Cu. Ft. High Efficiency Ventless Smart Front Load Washer Electric Dryer Combo with Steam and ezDispense - Brushed Black Steel
Customer Rating
5
Great Washer Dryer Combo!
on October 14, 2026
Posted by: zenbarsin7
from Boston, MA
First my disclaimer: I am a family member of an LG employee and I received this
product for free in exchange for my honest review. All opinions expressed in this post are
personal and should not be attributed to LG.
Given that I have been using my washer/dryer combo for about 3 months now. I was also the owner of a previous LG combo model. The space where we have our laundry at the moment is very constrained so having this combo was a god send. And the fact that it works so well has been a blessing. It really is a set it and forget operation now. We don't even have to constantly add detergent and fabric software (love that auto dispensing feature). And we love the modern look and feel of the unit as well as the amazing digital display. The integration with the mobile app is perfect as it lets us know when our wash is done and ready to fold. My previous combo didn't always do a great job drying our clothes and took a long time. Not with this unit! It washes and dries perfectly in a reasonable about of time. We have been totally satisfied with this washer/dryer combo! Nice job LG!
product for free in exchange for my honest review. All opinions expressed in this post are
personal and should not be attributed to LG.
Given that I have been using my washer/dryer combo for about 3 months now. I was also the owner of a previous LG combo model. The space where we have our laundry at the moment is very constrained so having this combo was a god send. And the fact that it works so well has been a blessing. It really is a set it and forget operation now. We don't even have to constantly add detergent and fabric software (love that auto dispensing feature). And we love the modern look and feel of the unit as well as the amazing digital display. The integration with the mobile app is perfect as it lets us know when our wash is done and ready to fold. My previous combo didn't always do a great job drying our clothes and took a long time. Not with this unit! It washes and dries perfectly in a reasonable about of time. We have been totally satisfied with this washer/dryer combo! Nice job LG!
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, October 18, 2026
Hello Zenbarsin! We are thrilled to hear that your upgraded WashCombo fits your space like a dream and makes laundry day an absolute breeze with its set-it-and-forget-it convenience, auto-dispensing features, and wonderfully efficient drying performance compared to your previous model! If you ever need any assistance down the road, please feel free to reach out to us at @LGUSSupport. #LifesGood ❤️ -Rich
Written by a customer while visiting lg.com
Customer Rating
5
Beautiful Design and So Convenient!
on October 13, 2026
Posted by: HPat1
from Lake Stevens, WA
I’m genuinely impressed with the LG SIGNATURE WashCombo! The biggest thing I love is the convenience of having both washing and drying in one machine. Not having to move clothes from the washer to the dryer makes laundry so much easier, especially on busy days.
The design is absolutely beautiful and gives the laundry room a modern, premium look. The controls are straightforward, and I really appreciate how much thought went into making the whole experience simple and convenient.
It’s one of those appliances that makes you wonder why you didn’t make the switch sooner. Really happy with it overall, and definitely a 5-star product for me!
I am a friend of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, October 16, 2026
Hello there! Who knew skipping the laundry room relay race could feel this rewarding? We are thrilled your new WashCombo is treating you to a stunning modern look and effortless, all-in-one convenience. If you ever need any assistance in the future, please feel free to reach out to us at @LGUSSupport. #LifesGood ❤️ —Rich
Written by a customer while visiting lg.com
Customer Rating
5
Super convenient & quiet!
on October 13, 2026
Posted by: JenBillett
I’m enjoying the convenience of this all in one machine. I’m still learning everything it offers. I’m glad we got the larger tub to wash our comforters!
Quality
5
Features
5
Value
5
Response from lg.comBy LG, October 13, 2026
Hi, Jen! Thank you for taking the time to share your feedback for your LG WM9998HBA Washer Dryer Combo! It is fantastic to know how much ease and versatility this all in one setup brings to your laundry space, especially when handling those extra bulky items with room to spare. Exploring all the smart features is half the fun! Should you need any assistance down the line, don't hesitate to connect with us at @LGUSSupport. ^James
Written by a customer while visiting lg.com
Customer Rating
3
Over drying is a consistent problem
on September 3, 2026
Posted by: Seattle Customer
from Seattle, WA
I just ordered the unit and got it yesterday, it works well, no wrinkles smells or lint issues. But my biggest gripe is it over dries clothes regardless of the load size. it almost always runs 30~40 minutes after the clothes have been bone dry, at 120~130F heat (it also has no option for low heat, so it will just damage delicate items, and shorten the life span of regular clothes). I'm not sure if this has something to do with the firmware, humidity levels where I live, or a busted humidity sensor, but the diagnostics tell me everything is fine and the unit is literally on its first day. The drying option only include normal/damp/very. Normal already over dries by 30~40 minutes, damp just produces wet clothes, so there's not good option to prevent damage to clothing.
LG really needs to add more options on dryness levels, and add a low heat option in the wash+dry cycles (the only no heat option is air fluff dry only mode).
Another minor issue is there's no way to end cycle, so if you decide to end a cycle early because the clothes are already dry, you have to turn the machine off, which doesn't count as a cycle and the app/internal computer loses track of it, and doesn't count against your maintenance cycles that it counts before you do certain tasks like tub clean.
LG really needs to add more options on dryness levels, and add a low heat option in the wash+dry cycles (the only no heat option is air fluff dry only mode).
Another minor issue is there's no way to end cycle, so if you decide to end a cycle early because the clothes are already dry, you have to turn the machine off, which doesn't count as a cycle and the app/internal computer loses track of it, and doesn't count against your maintenance cycles that it counts before you do certain tasks like tub clean.
Quality
4
Features
3
Value
3
Response from lg.comBy LG, September 7, 2026
Hi. Thank you for sharing your experience and feedback regarding your LG WM9998HBA Washer/Dryer Combo. We are glad to hear that your new unit is delivering clean, lint-free results, and we appreciate you taking the time to share your detailed observations about the dryness levels and temperature cycles. To help optimize the drying process for different fabric types, selecting the appropriate preset cycle or modifying the dryness settings can ensure the ideal heat level for your garments. You can review helpful cycle selection guidelines at https://www.lg.com/us/support/help-library/lg-dryer-i-want-to-know-what-drying-cycle-to-choose-in-relation-to-the-fabric-of-various-laundry-loads--20154856570829?srsltid=AfmBOoperAi8HGTVmSMM5M-6FvQdtJkK2ph3w9Kw61ewW8UJqGDzlkmz We are dedicated to providing you with an optimal experience with your laundry appliance and ensuring your feedback reaches our product teams. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Convenient and Efficient Washer
on August 21, 2026
Posted by: jn620
from Harrington Park, NJ
I am a family member of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG.
After using the new LG SIGNATURE Washer-Dryer Combo for about 2 weeks, I've been very impressed with the overall experience. The first thing I noticed was the sleek, premium design. It looks modern and high-end, and the interface is intuitive and easy to use, making it simple to select and customize cycles.
Another feature I've really enjoyed is the integration with the LG ThinQ app. It allows me to easily monitor cycle progress, receive notifications when laundry is finished, and stay on top of maintenance reminders. It also provides useful information if any issues arise.
The complete wash and dry process on the normal cycle takes about 2 hours, which is a little longer than using separate machines in some situations. However, the biggest advantage is that I can load my clothes once and walk away without having to remember to transfer them from the washer to the dryer. For my lifestyle, that convenience makes up for the longer cycle time.
Overall, I would highly recommend the LG SIGNATURE Washer-Dryer Combo. The combination of design, features, and convenience of the product makes laundry much easier for me.
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, September 10, 2026
Hi! Streamlining laundry day down to a single "set it and forget it" step is the ultimate home upgrade, and we're thrilled that your LG SIGNATURE Washer-Dryer Combo is making life so much more convenient. It's awesome to hear how much you're loving the sleek design and smart ThinQ connectivity! We also appreciate your feedback regarding the cycle duration compared to separate units, and we'll be sure to pass your notes along to our product development team. Should you ever need assistance down the line, please feel free to reach out to @LGUSSupport. ^James
Written by a customer while visiting lg.com
Customer Rating
5
WOW Absolutely (Almost) Perfect!
on August 19, 2026
Posted by: Freddy68
from Los Ángeles, CA
WOW! Love the automation, the flexibility and the convenience this machine has over our old LG separates. It's amazing, quiet and energy efficient! (Calculated about a buck and a half worth of energy to wash and dry my last load of bedding. Is far I have only used the AI setting with the automatic soap dispenser and wrinkle care turned on. Perfect way to do my mixed bad of clothes. Put em in dirty, coma back later, maybe tomorrow and they are clean and dry and wrinkle free. ONLY thing I'd wish to change is to be able to set the wrinkle care on permanently so I never have to set it again.
Pros: ease of use, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, August 22, 2026
Hello there, Freddy! Thanks for the lively review. Great hearing your WashCombo is giving you that smooth automation and easy care you were hoping for. We’ll pass your wrinkle‑care note to our product team. If you ever need anything later on, our friends at @LGUSSupport are ready to help.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
5
Great features
on August 10, 2026
Posted by: awlgr0987
from NJ
I am a family member of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG. The LG Signature Ventless Washer and Dryer combo has been an impressive addition to our home, performing both washing and drying functions exceptionally well. Having the cycle transition directly from wash to dry without needing to transfer wet clothes makes laundry effortless, while the ventless heat pump technology leaves every load from heavy towels to daily wear thoroughly cleaned, fully dried, and well cared for.
Pros: Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, August 20, 2026
Hey there! Thanks for the upbeat review. Always great hearing your WashCombo is delivering strong cleaning and smooth drying all in one go. We’ll pass your note along to our product team. If you ever need anything later on, our friends at @LGUSSupport are here for you.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
5
'Set It and Forget It' Laundry Experience!
on July 29, 2026
Posted by: JK2026
from Englewood Cliffs, NJ
[I am a family member of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG.] This machine has completely changed how I do laundry. The best part is definitely not having to switch wet clothes over to a dryer anymore. I just toss everything in before going to bed or heading to work, and it’s finished before I even realize it. I also love the ezDispense feature. You just fill up the detergent tank once, and it automatically dispenses the right amount for each load. Honestly, I just use the AI mode for every laundry load now because the machine knows better than me! It usually takes about 2.5 hours. I was a bit worried about the drying performance at first, but it dries everything completely. I’m super satisfied! Also, at first, I thought I had to drain the water from the bottom hose every time, but then I learned it's not necessary because it drains automatically from the back hose. You just need to remove the lint from the top filter. So, load the laundry, remove the lint, push the AI mode button. That's it! So convenient and feels so luxurious!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, August 5, 2026
Hello! Setting a cycle and waking up to perfectly clean, dry clothes is the ultimate level of convenience. We are absolutely thrilled to know your LG WM9998HBA washer-dryer combo and its smart AI features are making your daily routine effortless and luxurious. If you ever need any assistance in the future, feel free to reach out to @LGUSSupport. ^James
Written by a customer while visiting lg.com