Customer reviews from www.electrolux.com
Electrolux - Front Load Perfect Steam Washer with LuxCare Wash - 4.5 Cu. Ft - Denim Blue
Average customer rating
4.8
(1,039 Reviews)
Rating breakdown 1,039 reviews
5 Stars
885
4 Stars
128
3 Stars
12
2 Stars
4
1 Star
10
Customer Reviews for Electrolux - Front Load Perfect Steam Washer with LuxCare Wash - 4.5 Cu. Ft - Denim Blue
Customer Rating
5
Washer experience
on May 31, 2026
Posted by: JLL JBL
from Chesterfield MA
[This review was collected as part of a promotion.] My wife loves the new washer. Easy to operate, cleans clothes very well, quiet!!
Response from www.electrolux.comBy Rox, Online Outreach Specialist, June 1, 2026
Hi, JLL JBL! Thank you for sharing your feedback! We’re so happy to hear your wife is loving the new washer and that it’s making laundry easier for your home. It’s great to know you’re enjoying the simple operation, excellent cleaning performance, and quiet operation—that’s exactly what we aim for.
We truly appreciate you choosing Electrolux. If you ever need assistance or have any questions, please don’t hesitate to connect with us via live chat at www.electrolux.com or call our Customer Care Team at 1-877-435-3287, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
-Rox
We truly appreciate you choosing Electrolux. If you ever need assistance or have any questions, please don’t hesitate to connect with us via live chat at www.electrolux.com or call our Customer Care Team at 1-877-435-3287, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
-Rox
Written by a customer while visiting www.electrolux.com
Customer Rating
5
So far, pretty good
on June 9, 2026
Posted by: Jer1111
from Pittsburgh, PA
[This review was collected as part of a promotion.] My wife and I have been extremely happy with our Electrolux front-load washing machine. This is our first experience owning a front-loader, and it has exceeded our expectations. Despite the numerous wash settings and options available, it is very intuitive and easy to use. Our clothes consistently come out clean, fresh, and smelling great. We also appreciate how quiet it runs compared to other machines we’ve owned. Overall, we both agree it has been a fantastic purchase and a worthwhile investment for our home.
Response from www.electrolux.comBy Angel, Online Outreach Specialist, June 11, 2026
Hi, Jer1111! Thank you for sharing your experience with your Electrolux front-load washer. We’re delighted to hear that your first experience with a front-loader has exceeded expectations and that you’re finding it intuitive despite the variety of settings.
It’s great to know your clothes are coming out clean, fresh, and smelling great and that the quieter operation has made a noticeable difference compared to your previous machines. Feedback like yours reflects the kind of performance and ease of use we strive to deliver.
If you need further assistance, please feel free to contact us via Live Chat at electrolux.com or call us at 1-(877) 435-3287 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. -Angel
It’s great to know your clothes are coming out clean, fresh, and smelling great and that the quieter operation has made a noticeable difference compared to your previous machines. Feedback like yours reflects the kind of performance and ease of use we strive to deliver.
If you need further assistance, please feel free to contact us via Live Chat at electrolux.com or call us at 1-(877) 435-3287 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. -Angel
Written by a customer while visiting www.electrolux.com
Customer Rating
1
don't waste your money
on September 9, 2023
Posted by: Ray K
from Florida
[This review was collected as part of a promotion.] I bought this machine less than a month ago and I regret it! sometimes it works and sometimes doesn't work at all!
Response from www.electrolux.comBy Maria, Online Outreach Specialist, September 11, 2023
We're sorry to hear that your experiencing troubles with your washer, Ray! Please know that this is never the kind of experience we would want you to have as we strive to provide the most reliable products and services for our customers. Should you require any assistance, please do connect with us via live chat or call us at 1-(877) 435-3287 Monday-Friday 8:30 am- 8:00 pm EST and we will be happy to help you however we can. - Maria
Written by a customer while visiting www.electrolux.com
Customer Rating
1
Don’t buy
on March 5, 2025
Posted by: Hateelectrolux14
from Cali
I HATE this machine. I hate the options on it. The rubber is perfumed and making me sick since day one. And it over suds my cleaning towels when I don’t even add detergent and doesn’t clean regular stuff well. Then the rinse and spin instead of drain and spin is the stupidest thing I’ve ever seen. I’m so fed up. I’m never buying Electrolux again.
Response from www.electrolux.comBy Sam, Online Outreach Specialist, March 10, 2025
Hello!
We’re sorry to hear that your experience with your Electrolux Front Load Washer has been frustrating. Your feedback is important to us, and we truly regret that the washer has not met your expectations. We want you to know that Electrolux is open to any feedback, and we appreciate every customer we have. If any help is needed, just connect with us via chat online at www.electrolux.com or by phone at at 1-877-435-3287 Monday-Friday, 8:30 a.m.–8 p.m. EST and Saturday 9am–6pm ET, and we will be happy to assist.
Best Regards,
Sam
We’re sorry to hear that your experience with your Electrolux Front Load Washer has been frustrating. Your feedback is important to us, and we truly regret that the washer has not met your expectations. We want you to know that Electrolux is open to any feedback, and we appreciate every customer we have. If any help is needed, just connect with us via chat online at www.electrolux.com or by phone at at 1-877-435-3287 Monday-Friday, 8:30 a.m.–8 p.m. EST and Saturday 9am–6pm ET, and we will be happy to assist.
Best Regards,
Sam
Written by a customer while visiting www.electrolux.com
Customer Rating
1
SO LOUD !! Why is it rocking so much ???
on November 16, 2021
Posted by: Megan601
from New York, NY
My new washer was delivered 3 days ago. The first wash, the machine was shaking side to side and was moving across the floor from the amount of power from the spin. I tried less clothing in a cycle, and the same thing. A crazy powerful rocking from side to side and so much noise, it sounds like it'll fall through the floor (and it looks that way too) I have been doing my laundry without spin and wringing them in the sink before putting them in the dryer. I'm VERY dissatisfied.
Response from www.electrolux.comBy Chris Smith, Online Outreach Specialist, November 17, 2021
Hello, Megan601. We're sorry to learn you’re having this experience with your washer. We’re ready to investigate this issue for you. We’ve sent you an email so we can more easily communicate. -Chris
Written by a customer while visiting www.electrolux.com
Customer Rating
1
Loud sound
on March 10, 2022
Posted by: Annoying
from Clifton Park NY
I only had this washer machine for one month. It was a very expensive purchase and was highly rated by the salesperson. However, when it starts a normal wash cycle it makes this very load noise. Service is coming to look at it, but that’s not a good sign for me to think this washer will last ten years. I want to return it for another model one that is quite and will last.
I was trying to send you video I took with my phone but it’s asking me y tube video and I don’t know how to do that.
Response from www.electrolux.comBy Keyanna A., Online Outreach Specialist , March 31, 2022
Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your unit already. We would be happy to assist with your concerns. We are glad to learn that you have a service appointment coming up to look at things for you. In the meantime, however, check out this short troubleshooting video. It should address the issue you've mentioned and provide some tips that may resolve the matter.
https://youtu.be/8l3fheNcXb4
If it doesn't help, let your service provider know. If there are any issues with the servicer, please contact us directly. Reach us by phone at (877) 435-3287 or via Live Chat on our website. We are available for you from 8:30 am to 8 pm EST, Monday through Friday. ~Keyanna
https://youtu.be/8l3fheNcXb4
If it doesn't help, let your service provider know. If there are any issues with the servicer, please contact us directly. Reach us by phone at (877) 435-3287 or via Live Chat on our website. We are available for you from 8:30 am to 8 pm EST, Monday through Friday. ~Keyanna
Written by a customer while visiting www.electrolux.com
Customer Rating
1
beware
on June 9, 2022
Posted by: swwe
cycles are reversed as there is no soap during wash cycle-yes, I have sat and watched the whole process. have called Electrolux-their answers-do clean wash cycle-done-no difference-use white vinegar in rinse cycle-done-no difference. last time washed towels had to do 6 extra rinse cycles to get rid of soap-no water or energy saving there
Response from www.electrolux.comBy R'Shaye, Online Outreach Specialist, June 10, 2022
Hello,
We want to help! We understand you are having trouble with the washer not adding your detergent to the wash cycle. Please check your email for further communication on this matter. -R'Shaye
We want to help! We understand you are having trouble with the washer not adding your detergent to the wash cycle. Please check your email for further communication on this matter. -R'Shaye
Written by a customer while visiting www.electrolux.com
Customer Rating
1
Soap maker
on May 13, 2022
Posted by: Sick of soap
No suds during wash loaded with suds during rinse/extra rinse. Doing another rinse/spin no help as machine begins emptying process at 9 minutes of 12 minute cycle. Something is very wrong with this machine
Response from www.electrolux.comBy Ciara, Online Outreach Specialist , May 16, 2022
We apologize for any troubles you are experiencing with your washer and we would like to gain a little more insight to see how we can help.
At your convenience, please connect with us via live chat or connect with us by phone at 1-877-435-3287 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
We look forward to speaking with you!
Best Regards,
Ciara
At your convenience, please connect with us via live chat or connect with us by phone at 1-877-435-3287 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
We look forward to speaking with you!
Best Regards,
Ciara
Written by a customer while visiting www.electrolux.com