Customer reviews from philips.com
Philips Sonicare - 5700 Electric Toothbrush - Next-Generation Sonicare Technology, Pressure Sensor, 6 Brushing Settings - White
Average customer rating
4.5
(180 Reviews)
Rating breakdown 180 reviews
5 Stars
120
4 Stars
43
3 Stars
12
2 Stars
3
1 Star
2
93%of customers recommend this product.
(
150 out of
161)
Customer Reviews for Philips Sonicare - 5700 Electric Toothbrush - Next-Generation Sonicare Technology, Pressure Sensor, 6 Brushing Settings - White
Customer Rating
1
No charger included, despite what package says
on May 26, 2026
Posted by: ZebraInfinity
Gender:Female
I got this product home and found it does not come with a wall charger, just a USB plug! I have a Sonicare DiamondClean toothbrush but it doesn't use this type of USB charger, and who has a USB plug in their bathroom? Now I have to buy a splash-rated wall adapter to charge my toothbrush in the bathroom (where people tend to use these things, duh) and the Philips website doesn't make that easy either. They tell me the model I need, but I can't find it easily. I might just return the toothbrush, I'm so annoyed by this. The packaging has NO indication that you'll need an accessory to use this toothbrush in the bathroom. In fact, it clearly says "1 Charger" is included. Very misleading!
No, I would not recommend this to a friend.
Response from philips.comBy Alexandros, Global 247, May 28, 2026
Hello there.
Thank you for taking the time to share your feedback with us. We’re sorry to hear about the confusion regarding the charger and that the packaging did not meet your expectations.
At Philips, we are committed to reducing plastic waste. As part of our environmental efforts, some Philips products no longer come with a USB power adapter. While this may seem inconvenient, we have made this choice because many consumers already own one or multiple USB wall adapters. We continue to include the USB charging cable, which can be used with a compatible adapter.
That said, we understand your concerns about clarity and accessibility, and we’d like to help you find a suitable solution. Please reach out to us directly so we can assist you further.
You can contact us via Facebook/Instagram (@Philips) or X (@PhilipsCare).
If you don’t use social media, you can also get in touch through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for your feedback — it helps us improve.
Best regards,
Philips Consumer Care
Thank you for taking the time to share your feedback with us. We’re sorry to hear about the confusion regarding the charger and that the packaging did not meet your expectations.
At Philips, we are committed to reducing plastic waste. As part of our environmental efforts, some Philips products no longer come with a USB power adapter. While this may seem inconvenient, we have made this choice because many consumers already own one or multiple USB wall adapters. We continue to include the USB charging cable, which can be used with a compatible adapter.
That said, we understand your concerns about clarity and accessibility, and we’d like to help you find a suitable solution. Please reach out to us directly so we can assist you further.
You can contact us via Facebook/Instagram (@Philips) or X (@PhilipsCare).
If you don’t use social media, you can also get in touch through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for your feedback — it helps us improve.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Dodge City
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The battery life is much worse than my previous rechargeable toothbrush. My old toothbrush gave me a tone after thirty seconds so I could do front and back of top and bottom. This one gives a tone after twenty seconds so I have to do both front and back of the thirds of top and bottom. I'm not as confident that I do as good a job with the brushing. I wish they had a way to select 20 or 30 second intervals.
No, I would not recommend this to a friend.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, May 25, 2026
Hello!
We are sorry to hear about your experience and thank you for bringing this to our attention. We would like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels.
We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we are here to help.
We hope to speak to you soon!
Best regards,
Philips Consumer Care
We are sorry to hear about your experience and thank you for bringing this to our attention. We would like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels.
We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we are here to help.
We hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Love the new model!
on May 24, 2026
Posted by: Oly R
Gender:Male
This is an upgrade from my old Sonicare e-series which I had for 15 years. This new model is lighter and seems more powerful. We love the new model!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Jimh55
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the grip on this model. This is the 3rd Sonicare toothbrush I’ve owned. The 2 before had been dropped and the small drive shaft that provides the vibration was knocked loose. Hopefully this one will last longer. This one also seems to be quieter. The 3 speeds are nice. The other nice feature is the confirmation beep when inserting the brush.
Written by a customer while visiting philips.com
Posted by: Tooth cleaned
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It definitely has a faster stroke/min. The battery does not come close to lasting 21 days/charge. To get what they say is improvement in dental health, plaque and gum health, you brush for longer over the lower priced models. The bristles are way harder so that has some sort of affect.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Healthy gums
Verified Purchase:Yes
[This review was collected as part of a promotion.] I chose this particular brand based on my dentist recommendation I am extremely happy with the choice . I feel my teeth are cleaner and gums healthier. I particularly like the different settings to cle my teeth and another for gum health
Written by a customer while visiting philips.com
Posted by: MaryJaku
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my toothbrush. It is the best toothbrush I've ever had. I recommend it to everybody.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
It has a 20 second delay, & 3-speeds for brushing.
on April 20, 2026
Posted by: Ray5239
Verified Purchase:Yes
[This review was collected as part of a promotion.] This toothbrush is certainly an upgrade from the older version, love it!
Written by a customer while visiting philips.com