Customer reviews from philips.com
Philips Norelco - All-in-One 3000 Series 13 in 1 Trimmer, MG3919/50 - Black
Average customer rating
4.4
(1,054 Reviews)
Rating breakdown 1,054 reviews
5 Stars
736
4 Stars
184
3 Stars
44
2 Stars
22
1 Star
68
89%of customers recommend this product.
(
860 out of
963)
Customer Reviews for Philips Norelco - All-in-One 3000 Series 13 in 1 Trimmer, MG3919/50 - Black
Customer Rating
1
Stopped working 2 weeks after buying.
on July 8, 2023
Posted by: Mad costumer
Gender:Male
I bought this trimmer less than 3 weeks ago. The third time I go to use it the power button stops working. I finally got it to turn on but once I went to change guards it would not turn back on. I tried for 30 minutes and even looked on YouTube but nothing worked.
No, I would not recommend this to a friend.
Response from philips.comBy Kiran shivshankar, Philips Consumer Care, July 9, 2023
Hi there,
Thank you for sharing your feedback with us. We're sorry to hear that you're facing issues with your Philips trimmer. We would like to inform you that check the electric socket where you plugged in your charger to see if it is operational. You could also plug in a different device to ensure that the power outlet is operational. Make sure you always use the charger that came with your groomer. It's also worth examining whether the shape of the charging plug permits it to fit into the device completely. Don't press it in, as it could cause harm to the device. If you want to charge your Philips Groomer on a charging stand, make sure you put it on it correctly and the stand is plugged in. In your user manual, you can find detailed instructions on how to do this. Your Philips Trimmer or Hair Clipper may be fully charged but not turning on or performing well because hair or debris is stuck inside it. Your groomer needs to be cleaned on a regular basis to function properly.
We hope this makes your experience better. If not, please reach out to us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We're sorry to hear that you're facing issues with your Philips trimmer. We would like to inform you that check the electric socket where you plugged in your charger to see if it is operational. You could also plug in a different device to ensure that the power outlet is operational. Make sure you always use the charger that came with your groomer. It's also worth examining whether the shape of the charging plug permits it to fit into the device completely. Don't press it in, as it could cause harm to the device. If you want to charge your Philips Groomer on a charging stand, make sure you put it on it correctly and the stand is plugged in. In your user manual, you can find detailed instructions on how to do this. Your Philips Trimmer or Hair Clipper may be fully charged but not turning on or performing well because hair or debris is stuck inside it. Your groomer needs to be cleaned on a regular basis to function properly.
We hope this makes your experience better. If not, please reach out to us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Ozmar
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Only 4 stars due to the fact that this Multigroomer doesn't have an indicator light to show charging ratio. It is difficult to determine the amount of charge needed or that is remaining.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
This product will cut you...
on July 10, 2019
Posted by: Tonybravo
Gender:Male
Used the product twice and have been cut twice. The blade openings seem too large and will allow skin to be pulled in. After the first cut I was being careful and still managed to nick the edge of my lip. Horrible product... does work nice with the guards however.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 19, 2019
Hi there, thanks for taking your time to write this review. We're sorry to hear about the difficulties that you have experienced with our product and we like to get in touch and see how we can help. Feel free to contact us directly via:
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=FEMALE_DEPILATION_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-7884
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you, Tony.
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=FEMALE_DEPILATION_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-7884
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you, Tony.
Written by a customer while visiting philips.com
Customer Rating
1
Battery gives up after a few months
on January 15, 2018
Posted by: Thomas199999
[This review was collected as part of a promotion.] The product was good at first, very easy to clean and maintain. Yet after a few months the product no longer charges. buyer beware
Cons: battery stops working
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
No battery indicator
on September 25, 2020
Posted by: wise5
There is no light or indicator letting you know the device is charging or is fully charged. There is no way of knowing the battery state of charge.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, September 29, 2020
Hi there, thank you for your message. We are sorry to hear about the inconvenience.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Product does not last
on January 25, 2022
Posted by: Extremely Dissapointed
Gender:Male
[This review was collected as part of a promotion.] I purchased the multigroom in December of 2021 and now a month later the machine has a mind of its own. It won’t turn off. The power button must be made with cheap plastic. Horrible product. Stay away
Response from philips.comBy Philips Consumer Care, January 31, 2022
Hi,
Thanks for writing a review about the Philips Norelco Multigroom 3000. We are sorry to hear that you are extremely disappointed with the product, and we hope we can improve things for you. Your groomer requires regular cleaning to function properly, as hair or debris can get stuck in the device and affect its performance. Could you clean your Multigroomer as explained below and then test :
1 Switch off the product and disconnect it from the wall outlet.
2 Wipe the handle of the product with a dry cloth.
3 Remove any guard or attachment from the product.
4 Blow out any hair that has accumulated in the hair chamber.
5 Blow out any hair that has accumulated in the attachments and/or guards.
6 Clean the attachments and the guards under a lukewarm tap after every use.
7 Carefully shake off excess water and let all parts dry completely.
Make sure not to dry the trimmer teeth with a towel or tissue, as this may damage the trimmer teeth.
We hope your Multigroomer will now turn off correctly. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for writing a review about the Philips Norelco Multigroom 3000. We are sorry to hear that you are extremely disappointed with the product, and we hope we can improve things for you. Your groomer requires regular cleaning to function properly, as hair or debris can get stuck in the device and affect its performance. Could you clean your Multigroomer as explained below and then test :
1 Switch off the product and disconnect it from the wall outlet.
2 Wipe the handle of the product with a dry cloth.
3 Remove any guard or attachment from the product.
4 Blow out any hair that has accumulated in the hair chamber.
5 Blow out any hair that has accumulated in the attachments and/or guards.
6 Clean the attachments and the guards under a lukewarm tap after every use.
7 Carefully shake off excess water and let all parts dry completely.
Make sure not to dry the trimmer teeth with a towel or tissue, as this may damage the trimmer teeth.
We hope your Multigroomer will now turn off correctly. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: My trimmer
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The handy different attachments and chargeable feature is super convenient
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Your problem.not mine
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Can’t figure which parts for hair cutting. Instruction print size too small to read!
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, February 18, 2024
Hi there,
Thank you for writing your review, and we are sorry to hear that you are not happy with the print size of the instructions given with your Philips Norelco Multigroom 3000.
We will share this feedback with our concerned team so we can improve our product and services in the future. Meanwhile, you can find the instructions in PDF format at the following link: https://www.documents.philips.com/assets/20220418/b47a93b7f3484ab9a95bae7b0117c81f.pdf?_ga=2.177813665.525254071.1708275769-1732443177.1707284931.
If you have any additional questions, please get in touch via social media. We’re available on Facebook (@Philips) and [insert other social media platform] (@PhilipsCare). Don’t worry if you don’t use social media; you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review, and we are sorry to hear that you are not happy with the print size of the instructions given with your Philips Norelco Multigroom 3000.
We will share this feedback with our concerned team so we can improve our product and services in the future. Meanwhile, you can find the instructions in PDF format at the following link: https://www.documents.philips.com/assets/20220418/b47a93b7f3484ab9a95bae7b0117c81f.pdf?_ga=2.177813665.525254071.1708275769-1732443177.1707284931.
If you have any additional questions, please get in touch via social media. We’re available on Facebook (@Philips) and [insert other social media platform] (@PhilipsCare). Don’t worry if you don’t use social media; you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com