Customer reviews from us.roborock.com
Roborock - Qrevo Curv 2 Flow Robot Vacuum and Mop, Real-Time Self-Cleaning Roller Mop, Dual Zero-Tangle, AI Obstacle Avoidance - White
Average customer rating
4.3
(61 Reviews)
Rating breakdown 61 reviews
5 Stars
40
4 Stars
11
3 Stars
3
2 Stars
0
1 Star
7
79%of customers recommend this product.
(
31 out of
39)
Customer Reviews for Roborock - Qrevo Curv 2 Flow Robot Vacuum and Mop, Real-Time Self-Cleaning Roller Mop, Dual Zero-Tangle, AI Obstacle Avoidance - White
Customer Rating
4
Hassle free cleaning with a few quirks
on July 17, 2026
Posted by: Samsood
I bought this almost a year ago and had been doing a great job. I do notice that the untangle brush works great but it moves some of the hair towards the opposite edge which I have to remove when doing maintenance on the robot.
Also I have been having a little bit hard time finding the filters in stock so it would be great if those are available.
Also I have been having a little bit hard time finding the filters in stock so it would be great if those are available.
Written by a customer while visiting us.roborock.com
Customer Rating
1
Product broke after 4 months
on July 7, 2026
Posted by: Amy
I bought it in February and and 4.5 months later it broke.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, July 9, 2026
Hi,
Apologies for the bad experience our product brought you. Please contact our customer service via support-us@roborock.com for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Apologies for the bad experience our product brought you. Please contact our customer service via support-us@roborock.com for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Written by a customer while visiting us.roborock.com
Customer Rating
1
Unreliable!
on June 19, 2026
Posted by: Sirrh
I bought the Qrevo Curv almost a year ago, and I’ve had problems with it from the very beginning. It constantly gets lost, and sometimes it just wanders around the house trying to figure out its position. The saved maps randomly disappear, and the dock often fails to empty the dustbin, forcing me to do it manually.
Overall, this robot has been a headache to own. What’s even more frustrating is that my Qrevo S, which costs about half as much, has been far more reliable and hasn’t given me any of these issues.
This experience taught me that paying more doesn’t always mean getting a better product. Unfortunately, I learned that the hard way and now I am stuck with this machine
No, I would not recommend this to a friend.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, June 21, 2026
We sincerely apologize for the frustration and inconvenience you've experienced. We understand how disappointing it must be to encounter repeated issues and feel that support was not timely or helpful enough. Your detailed feedback is valuable to us.
We encourage you to continue the conversation via our private channel so we can address your concerns personally and find a satisfactory outcome.
We are here to help.
We encourage you to continue the conversation via our private channel so we can address your concerns personally and find a satisfactory outcome.
We are here to help.
Written by a customer while visiting us.roborock.com
Customer Rating
1
Doesn’t Even Do the Basics Well
on June 1, 2026
Posted by: RSL
We bought the Qvero Curv 2 Flow about four months ago because we have two Australian Shepherds. Unfortunately it doesn’t get the basics of the job done. It drops clumps of hair in its path and the main rollers, which are supposed to be tangle free, get clogged during every use. This causes the vacuum to stop and send an error message. Recently it has started to leave large amounts of water when it starts mopping. Twice now we have discovered large pools of water under and around the home base.
No, I would not recommend this to a friend.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, June 2, 2026
We are so sorry to know that there are issues with your robot. We are willing to help resolve the issues. Please contact our support service team and tell us more details about the problem. Our support team will help. You can find our contact information in the product manual or in the APP.
Written by a customer while visiting us.roborock.com
Customer Rating
1
2.4 GHz WiFi ... BAD idea !!
on May 17, 2026
Posted by: fixitDAD
Nobody uses 2.4 GHz WiFi any more.. so how could this be a good/great product?
2.4 GHz WiFi is easily Hacked. So to use your product I will have to put my home network at risk.
If I look on the back of the robot am I going to find a parallel printer port as well?
2.4 GHz WiFi is easily Hacked. So to use your product I will have to put my home network at risk.
If I look on the back of the robot am I going to find a parallel printer port as well?
No, I would not recommend this to a friend.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, May 18, 2026
Hi,
We'd love to share why the 2.4 GHz frequency remains the gold standard for smart home robots:
Range and Obstacle Penetration: Standard 5 GHz WiFi is great for speed, but its signal drops significantly when trying to pass through walls or travel across a large house. 2.4 GHz offers the long-range stability a robot needs as it moves from room to room.
Network Security: The security of a network relies on its encryption standard (like WPA2/WPA3), not the frequency itself. Operating on 2.4 GHz does not inherently expose your home to hacking risks. For peace of mind, most modern routers allow you to easily set up an isolated "Guest Network" strictly for smart devices.
Our goal is always to balance reliable connectivity with robust security. If you have any technical setup questions or security concerns, please feel free to reach out to us—we’d be happy to help!
Best regards,
Roborock Team
We'd love to share why the 2.4 GHz frequency remains the gold standard for smart home robots:
Range and Obstacle Penetration: Standard 5 GHz WiFi is great for speed, but its signal drops significantly when trying to pass through walls or travel across a large house. 2.4 GHz offers the long-range stability a robot needs as it moves from room to room.
Network Security: The security of a network relies on its encryption standard (like WPA2/WPA3), not the frequency itself. Operating on 2.4 GHz does not inherently expose your home to hacking risks. For peace of mind, most modern routers allow you to easily set up an isolated "Guest Network" strictly for smart devices.
Our goal is always to balance reliable connectivity with robust security. If you have any technical setup questions or security concerns, please feel free to reach out to us—we’d be happy to help!
Best regards,
Roborock Team
Written by a customer while visiting us.roborock.com
Customer Rating
3
Not as great as advertised
on April 22, 2026
Posted by: JonnyR
Suction and obstacle avoidance no where near as advertised. It consistently gets stuck and leaves crumbs. Very disappointing based on how it has been marketed.
No, I would not recommend this to a friend.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, April 26, 2026
Thank you for your detailed feedback. We sincerely apologize that the product fell short of your expectations. Your experience is important to us, and we are committed to using your input to improve our products and services.
Written by a customer while visiting us.roborock.com
Customer Rating
1
Horrific Disappointment
on March 14, 2026
Posted by: JP
So sincerely disappointed and frustrated. I have two other roborock products the S7 Max and the Qrevo Slim and I have wanted the Curv X for some time due to its ability to raise and lower the LiDAR under furniture and its adaptlift chassis that is supposedly able to lift 4cm to overcome thresholds. My husband and I measured our threshold (we were well under the max limit limit and very hopeful) and waited for the right time to purchase. We purchased around Christmas and within two weeks of having it, the LiDAR started to give an error. This persisted and stopped the vaccum every five mins to the point that we just could not keep restarting it and emailed roborock about the issue. They gave us four emails worth of troubleshooting and video requests of the error before agreeing to fix it, and after sending it in under warranty after only having it for a month and it being returned to us with a lidar sensor replacement according to the invoice slip, it started giving the same lidar error within two days. We have tried multiple times for it to go over the threshold in our bathroom everyday and every day it errors with “unable to reach target” even though it is supposed to be able to lift over a threshold of this height. Complete and utter disappointment especially after having such great experiences with my other two vaccums. I should have just returned it to Amazon as soon as it started with the errors but I thought that the right option to try to work with roborock. Will not be purchasing any other robots in the future. This one did me in.
No, I would not recommend this to a friend.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, March 16, 2026
Hi,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Written by a customer while visiting us.roborock.com
Customer Rating
4
OK
on February 15, 2026
Posted by: DP
Bought day one availability. Improvement over Roomba but has some flaws. Leaves debris around edges of carpets on hardwood.
Written by a customer while visiting us.roborock.com