Customer reviews from BISSELL Homecare
BISSELL - CleanView Max Tangle-Free Rewind Upright Vacuum - Black / Lake
Average customer rating
4.2
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
31
4 Stars
29
3 Stars
6
2 Stars
1
1 Star
3
87%of customers recommend this product.
(
55 out of
63)
Customer Reviews for BISSELL - CleanView Max Tangle-Free Rewind Upright Vacuum - Black / Lake
Posted by: Chris
Verified Purchase:Yes
Does not seem to pick up as much as my last vacuum. Also you have to hold the cord out to the side of it gets run over.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, September 22, 2026
Hi Chris, thank you for sharing your feedback. We’re sorry to hear the machine hasn’t met your expectations; for best pickup performance, make sure the brush roll is free of debris and the height setting is appropriate for your flooring, and keeping the cord positioned behind you can help prevent it from being run over. If performance concerns continue, please visit support.bissell.com or call 1-800-237-7691 so BISSELL can help.
Written by a customer while visiting BISSELL Homecare
Posted by: Jb
Gender:Female
Verified Purchase:Yes
This vacuum cleans well. The tank is smaller than I expected and the unit fals over if the wind blows on its direction, the hand tools aren't the best. I am glad I got it on sale because if it was full price I probably would have returned it. But it sucks up the dog hair fairly well so I will keep it.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, September 14, 2026
Hi Jb, thank you for sharing your feedback. We're glad to hear the CleanView® Max Tangle-Free Rewind Vacuum is helping with dog hair pickup and overall cleaning performance. We appreciate your comments regarding the dirt tank size, stability, and hand tools, as this feedback helps us continue improving our products. Thank you for giving the machine a try, and we hope it continues to meet your cleaning needs.
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
I think we may have got a defective product
on September 9, 2026
Posted by: Grant
Gender:Male
Verified Purchase:Yes
I’m not sure if we got a defective product but ours does not suction at all. You have to go over tiny crumbs multiple times to get them up. I’ve got through all the trouble shooting to make sure it’s set up correctly. I’ve bought other products in the past that are great but this just literally doesn’t work at all.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, September 11, 2026
Grant, we're sorry to hear your machine isn't delivering the pickup performance you expected, especially after completing the troubleshooting steps. In some cases, a blockage, filter issue, or installation concern can impact suction, so we'd like to take a closer look and help resolve this. Please contact BISSELL Support at support.bissell.com or 1-800-237-7691 so we can assist further.
Written by a customer while visiting BISSELL Homecare
Customer Rating
1
Worst vacuum I’ve owned
on September 4, 2026
Posted by: Dee
from Oregon, IL
Gender:Female
The vacuum does not pick up dog hair and the tangle free is a joke.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, September 8, 2026
Thank you for your feedback, Dee. We're sorry to hear the machine did not meet your expectations for pet hair pickup or brush roll performance.
For best results, check that the brush roll, filters, and air pathways are clear of debris and that the height setting is appropriate for your flooring. If performance concerns continue, please contact BISSELL Support at support.bissell.com or 1-800-237-7691 so we can help troubleshoot and improve your experience.
For best results, check that the brush roll, filters, and air pathways are clear of debris and that the height setting is appropriate for your flooring. If performance concerns continue, please contact BISSELL Support at support.bissell.com or 1-800-237-7691 so we can help troubleshoot and improve your experience.
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
I think thiswill be a great addition to my cleanin
on August 27, 2026
Posted by: Teddy's dog mom
Verified Purchase:Yes
The vacuum is a little bit heavier than I anticipated, so it is harder to maneuver. But it cleans well, has good suction, and hasn't hand tangling issues so far. I won't use it for quick cleanings -- I'll use my cordless -- but for real deep cleaning it will serve me well I think.
Written by a customer while visiting BISSELL Homecare
Posted by: Eva
from Atlanta
Gender:Female
Verified Purchase:Yes
I have used the vacuum twice and have struggled both times. The pet brush keeps trying to eat the rug, dog bed, or sofa cover almost to the point of burning the fabric. The cord Rewind function is not user friendly. I have to constantly pull the cord out as i go because its never enough. Using the dog fur brush on stairs is awkward because I have to balance the whole vacuum unit on the steps as I vacuum. The dog brush attachment stops spinning if I press too much on the carpet. The surface know is in an odd location. I have to bend over every time I switch surfaces between room. The pattern on the carpet left from the vacuum looks like comb makes and my vacuum does not fill up with pet hair often, despite it being shedding season. My last vacuum, not a Bissell, required me to empty twice, each time I used it. It makes me wonder if this vacuum is picking up anything. I also cannot use the vacuum on the bathroom rugs, at any setting, because it tries to eat it. I I could return it, I would. I am going to have to eat the cost and just pick up a new vacuum. Probably the vacuum that i had before that was not a Bissell.
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, June 1, 2026
We’re sorry to hear how frustrating this experience has been, especially with rugs and pet tools pulling at fabrics. On lighter rugs and beds, turning off the brush roll and using a higher height setting can help prevent grab, and reduced pressure can keep attachments spinning properly. Our BISSELL Support team can also help troubleshoot performance or review warranty options at support.bissell.com or 1‑800‑237‑7691.
Written by a customer while visiting BISSELL Homecare
Posted by: Chilly
from Dover Delaware
Gender:Male
Verified Purchase:Yes
The jury's still out a little bit on this vacuum I'm a long time user of Electrolux in fact we've had the vacuum for 24 years and it finally tore up we can't get parts for it so I went ahead and went with the Bissell because we have two cats and we have carpet and hardwood it seemed to do pretty good but you do have to adjust the head on it up and down for the pile of carpet I'm still getting used to that and I feel that the head unit button where you push on it to make the head go down and up seems a little flimsy but I might be just me really honestly you should come back to me six months from now send this e-mail again and I could tell you more intelligently what I think of the vacuum thank you all they
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, May 21, 2026
Thanks for sharing your early experience—we understand there can be a learning curve when switching machines, especially with mixed flooring and pet hair. The height adjustment is designed to change by carpet pile, and the foot pedal is built for regular use, but if it continues to feel loose our team can help check it out. For extra support, please visit support.bissell.com or call 1‑800‑237‑7691 so we can make sure your BISSELL performs its best.
Written by a customer while visiting BISSELL Homecare
Posted by: Ann
from Tyler, TX
Gender:Female
Verified Purchase:Yes
This vacuum is perfect for my household. I have two cats that shed and hair builds up quickly on my rugs. Also, there is a lot of dust in my area that collects on my rugs and floors. This vacuum gets it all up with superior suction and lightweight maneuverability. The pet hair does not clog the brushes. The self winding cord is a nice feature, noise is low, and the canister is easy to remove and clean. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare