Customer reviews from us.braun.com
Braun - Series 7 Electric Shaver 74S Replacement Head, Compatible with 70, 71, 72, and 73 Generation Shavers - Silver
Average customer rating
1.2
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
0
4 Stars
0
3 Stars
1
2 Stars
3
1 Star
26
6%of customers recommend this product.
(
1 out of
18)
Customer Reviews for Braun - Series 7 Electric Shaver 74S Replacement Head, Compatible with 70, 71, 72, and 73 Generation Shavers - Silver
Customer Rating
3
Replacement heads terrible
on May 20, 2025
Posted by: CJ shave
The original worked well but replacements are no good. Looking to replace the head again in 3 mo and this one didn't work very good. Sad so many things have turned to junk and a waste of time and money.
No, I would not recommend this to a friend.
Quality
2
Value
2
Response from us.braun.comBy Customer Care, May 21, 2025
We're disappointed to hear that this was your experience. Please be assured that we remain committed to the quality of our products. We'd like to learn more and see if we can help. Please give us a call at (800) 272-8611 when you have a moment.
Written by a customer while visiting us.braun.com
Customer Rating
1
Fell apart
on November 26, 2024
Posted by: dejensen
Verified Purchase:No
Used for about 2 months and it broke while shaving.I’ve been using a braun electric razor for nearly 20 years while in the military where we have to shave everyday. I was a great product but the quality of these replacement heads have declined.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, December 20, 2024
Firstly, thank you so much for your loyalty and support. We're sorry to hear that your replacement heads have not been up to the quality you have come to know, love, and trust. What you experienced isn't what we expect with our quality checks, so we'd like to learn more and help. Please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
Ouch
on June 26, 2025
Posted by: Backjack
I've replaced the cutterhead many times over the years but this latest one is a dud. It does not give a shave. It plucked at some of my whiskers and hurt. I had to retrieve my old cutterhead from the trashcan just to complete my morning shave; it was THAT BAD. There is no way on the website to speak to a human and find out whether this is a batch problem or whether the company has a fix in store. Given the other bad recent reviews, it makes no sense to order another one. Braun, you need to do better or you will have lost a long time customer.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, July 2, 2025
Thank you for sharing your experience with the Braun Electric Shaver Head Replacement Part 74s. We’re truly sorry to hear that your recent purchase did not meet your expectations and caused discomfort during your shave. This is certainly not the experience we want for our valued consumers.
Your feedback is incredibly important to us, and we want to ensure we address your concerns appropriately. We take product quality seriously, and your comments will be shared with our Quality Assurance Team.
If you’d like to discuss this matter further or need assistance, please reach out to us at (800) 272-8611. We’re here to help and hope to regain your trust in our products. Thank you for being a loyal Braun customer.
Your feedback is incredibly important to us, and we want to ensure we address your concerns appropriately. We take product quality seriously, and your comments will be shared with our Quality Assurance Team.
If you’d like to discuss this matter further or need assistance, please reach out to us at (800) 272-8611. We’re here to help and hope to regain your trust in our products. Thank you for being a loyal Braun customer.
Written by a customer while visiting us.braun.com
Customer Rating
2
Replacement heads
on July 26, 2025
Posted by: Jerryc
I recently bought two replacement heads for a bronze seven shaver. The original one were great until the head broke. The two replacement heads are completely unacceptable. One didn’t want to cut anything and the other. It takes me at least twice as long to get a halfway decent shave. It seems I am not alone in this complaint.
No, I would not recommend this to a friend.
Quality
2
Value
2
Response from us.braun.comBy Customer Care, July 29, 2025
I sincerely apologize for your disappointing experience with the replacement heads for your Braun Series 7 shaver. It’s disheartening to hear that the new heads have not met your expectations, especially after your previous positive experience. We truly value our customers’ feedback, and I want to assure you that we take quality very seriously.
Your concerns will be communicated to our quality team so we can investigate this issue further. In the meantime, we would love to assist you in finding a solution. Please feel free to reach out to us directly at 1-800-BRAUN-11, and our customer service team will be more than happy to help you.
Thank you for bringing this to our attention!
Your concerns will be communicated to our quality team so we can investigate this issue further. In the meantime, we would love to assist you in finding a solution. Please feel free to reach out to us directly at 1-800-BRAUN-11, and our customer service team will be more than happy to help you.
Thank you for bringing this to our attention!
Written by a customer while visiting us.braun.com
Customer Rating
1
Series 7 just replaced
on April 19, 2025
Posted by: DavidK
I have ordered a couple of these over the years with no problem. However, I just got a new one and it does nothing, it won't cut whiskers on my neck or face. It's like there are no blades inside. Ridiculous. Figure and the problem and send me one to replace the one just received.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, April 22, 2025
We're so sorry to hear about this, David. We'd love a chance to help you while providing a little more information on your cutter head to our Quality Assurance Team. Kindly give us a call at (800) 272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
2
on October 4, 2025
Posted by: Twang
I no longer use either of my Braun series 7 razors. Once a replacement head was changed, the razor painfully pinched while using. They need to be re-engineered.
Response from us.braun.comBy Customer Care, October 6, 2025
Twang, thank you for sharing your feedback about the Braun Electric Shaver Head Replacement Part 74s. We’re truly sorry to hear that you’ve experienced painful pinching after changing the replacement head. We understand how frustrating this can be and how it impacts your overall experience with our products.
This is a serious concern, and we’d like to help you find a solution. Please contact us at (800) 272-8611 so we can assist you further. Your satisfaction is important to us, and we appreciate your patience!
This is a serious concern, and we’d like to help you find a solution. Please contact us at (800) 272-8611 so we can assist you further. Your satisfaction is important to us, and we appreciate your patience!
Written by a customer while visiting us.braun.com
Customer Rating
1
terrible replacement head
on September 22, 2025
Posted by: Johnny2314
Shaver is fine yet replacement head is lousy. How is a company with a stellar reputation manufactures a lousy shave head?
Response from us.braun.comBy Customer Care, September 24, 2025
Johnny, thank you for sharing your feedback on the Braun Electric Shaver Head Replacement Part 74s. We’re genuinely sorry to hear that the replacement head is not meeting your expectations, especially when the shaver itself works well. We understand how disappointing it can be when a trusted brand doesn’t deliver the quality you anticipate.
We take your concerns seriously and would like to help find a solution. Please contact us at (800) 445-5388 so we can assist you further. Your satisfaction is important to us, and we appreciate your feedback!
We take your concerns seriously and would like to help find a solution. Please contact us at (800) 445-5388 so we can assist you further. Your satisfaction is important to us, and we appreciate your feedback!
Written by a customer while visiting us.braun.com
Customer Rating
1
Replacement head came apart
on June 25, 2025
Posted by: bhshaver
The replacement head I bought started sounding terrible and the cut went down hill after only a few shaves. It eventually came apart and is now in pieces. What's going on with Braun quality? Terrible!!!!!
Quality
1
Value
1
Response from us.braun.comBy Customer Care, June 27, 2025
Thank you for sharing your experience with the Braun Electric Shaver Head Replacement Part 74s. We’re truly sorry to hear about the issues you’ve encountered. It’s understandable to feel frustrated when a product doesn’t perform as expected, especially when it comes to something as personal as grooming.
We want to ensure that you have the best experience possible, and we’d love to learn more about your situation so we can find a solution that meets your needs. Please reach out to us at (800) 272-8611. Your feedback is invaluable to us, and we appreciate the opportunity to assist you further.
We want to ensure that you have the best experience possible, and we’d love to learn more about your situation so we can find a solution that meets your needs. Please reach out to us at (800) 272-8611. Your feedback is invaluable to us, and we appreciate the opportunity to assist you further.
Written by a customer while visiting us.braun.com