Customer reviews from sony.com
Sony - WF-1000XM6 Best Truly Wireless Noise Cancelling Earbuds - Black
Average customer rating
3.4
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
1
4 Stars
4
3 Stars
0
2 Stars
1
1 Star
1
67%of customers recommend this product.
(
4 out of
6)
Customer Reviews for Sony - WF-1000XM6 Best Truly Wireless Noise Cancelling Earbuds - Black
Customer Rating
4
Pretty good (not great)
on February 19, 2026
Posted by: JonsXM6
Gender:Male
Not as good in terms of fit than the XM5s, these new XM6s are a bit bigger and sit further outside of my ear unfortunately. The sound is much better though, the highs are more crisp and with the new 10 band equalizer you can punch up the bass response a lot better than the XM5s. The fit at least for me is a bit loose no matter which tip i use but I don't lose any sound fidelity. Overall i wish the things weren't so bulbous, they kind of remind me of the XM4s in that way. But the sound quality is quite nice so I'll continue to use them over my Technics AZ-100s for the time being.
I would recommend this to a friend!
Response from sony.comBy Gus, Sony North America Customer Support, February 19, 2026
Thank you for the detailed feedback, JonsXM6!
We’re thrilled to hear that the WF-1000XM6 is delivering the crisp highs and powerful bass response you were looking for. Our team worked hard on the new 10-band equalizer to give users exactly that kind of granular control over their sound profile.
We appreciate your honest take on the fit and "bulbous" design compared to the XM5. While we redesigned the housing to accommodate more tech and improve seal consistency, we understand that comfort is highly personal. If you haven't yet, we recommend trying the "Determine Optimal Earbud Tips" feature in the Sony Sound Connect app; sometimes a split-size approach (different tips for each ear) can help stabilize that loose feeling.
It’s great to know the sound quality is winning out over your Technics for now! Thanks for being part of the Sony community.
Best regards, Gus, Sony Social Media Team
We’re thrilled to hear that the WF-1000XM6 is delivering the crisp highs and powerful bass response you were looking for. Our team worked hard on the new 10-band equalizer to give users exactly that kind of granular control over their sound profile.
We appreciate your honest take on the fit and "bulbous" design compared to the XM5. While we redesigned the housing to accommodate more tech and improve seal consistency, we understand that comfort is highly personal. If you haven't yet, we recommend trying the "Determine Optimal Earbud Tips" feature in the Sony Sound Connect app; sometimes a split-size approach (different tips for each ear) can help stabilize that loose feeling.
It’s great to know the sound quality is winning out over your Technics for now! Thanks for being part of the Sony community.
Best regards, Gus, Sony Social Media Team
Written by a customer while visiting sony.com
Customer Rating
4
Good but could have been better.
on February 15, 2026
Posted by: SandmanDream
Sony's hype is through the roof of course, it's Sony. Everyone expects great things from Sony especially after the delay of this product to work on the product more. The Previous model had issues with the tips and unfortunately these same tips exist again with this model. I get that they need these tips to push their ANC because the majority of the ANC is done with the tips but I was hoping that they made this different this time. They also returned with the same battery life on paper, but I believe they managed to get 1 additional hour, which is good, but again, others on the market are better at 11 hours these days, and I expected Sony to come out leading the way or at least equaling the best on the market today in battery life.
Now, unto what Sony does best. Their features are always top-notch. I love this year that Google's activation with voice and reading my text message automatically on even an Android phone is here. This is one of the features as a android owner that I missed so much from owning a apple phone and products. So thank you, Sony, for making this happen with this product. The Vent is another thing I'm grateful for. Venting was a serious issue for me with the last xm5's. They claimed to have it, but it didn't, or it didn't have enough. The Xm6 has the right amount finally and works well. It doesn't make my head hurt with pressure build-up as the XM5 did. So again, thank you, Sony. The touch controls are perfect in senstivity but I still wish I had the ability to fully customize the controls. Then we have Anc, which are good, not the best of all earphones, but at least one of the best, as long as these tips fit your ears well. Finally, the sound. I'm glad they had the sound looked at and mastered better this time. And while it's better, I just expected Sony to truly take over the bluetooth sound world this time out but it doesn't. Yes it's a little better but it should have been better.
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, February 16, 2026
Hi SandmanDream!
Huge thanks for the detailed feedback on the WF-1000XM6. We’re thrilled to hear the new vent design is saving you from that "pressure head" feeling and that the Google integration is hitting the spot for you.
Regarding the tips, we hear you loud and clear. We've taken note that you were looking for a fresh approach there. We're also tracking your thoughts on battery life and control customization.
We’re glad the sound and ANC are working well for you, even if we didn't quite hit the "total takeover" mark you were hoping for this time around.
Thanks for choosing Sony and for sticking with us from the XM5s to the XM6s. We really appreciate your honesty!
Warm regards,
Estefany
Huge thanks for the detailed feedback on the WF-1000XM6. We’re thrilled to hear the new vent design is saving you from that "pressure head" feeling and that the Google integration is hitting the spot for you.
Regarding the tips, we hear you loud and clear. We've taken note that you were looking for a fresh approach there. We're also tracking your thoughts on battery life and control customization.
We’re glad the sound and ANC are working well for you, even if we didn't quite hit the "total takeover" mark you were hoping for this time around.
Thanks for choosing Sony and for sticking with us from the XM5s to the XM6s. We really appreciate your honesty!
Warm regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
5
Best Earbuds I've Tried!
on February 15, 2026
Posted by: HugMe360
Gender:Male
After many years of Airpods/Pro and Galaxy Buds3 Pro I got a pair of WF-1000XM6! picked up the WH XM6s a while back and have come to love and trust the sound Sony provides. Made the jump here and have no regrets! know so many hate the bricked design. I am loving it already compared to a flat pill shape that has to be laid on its back or tips over all the time. It's still quite compact and easy to pocket too! The sound is so good as well. So glad I switched!
I would recommend this to a friend!
Response from sony.comBy Fred, Sony North America Customer Support, February 16, 2026
Hello HugMe360,
Thank you for choosing Sony!
We’re honored to hear that you have transitioned to the WF-1000XM6 and are already noticing the difference. It is rewarding to know that our commitment to audio quality has earned your loyalty across our various models. We also appreciate your feedback regarding the case; it is great to hear that the upright design provides the convenience and pocketability you were looking for. Thank you for making us a part of your daily listening.
Best regards,
-Fred
Thank you for choosing Sony!
We’re honored to hear that you have transitioned to the WF-1000XM6 and are already noticing the difference. It is rewarding to know that our commitment to audio quality has earned your loyalty across our various models. We also appreciate your feedback regarding the case; it is great to hear that the upright design provides the convenience and pocketability you were looking for. Thank you for making us a part of your daily listening.
Best regards,
-Fred
Written by a customer while visiting sony.com
Customer Rating
4
Amazing update to the xm5
on February 17, 2026
Posted by: Wakanesa81
Gender:Male
Sound
Coming from the xm5 this sounds crisp and detailed. The previous flagship had a warm and enveloping nature. The m6 just has incredible clarity.
Battery life- as a rideshare driver for the city I live in, I took them for spin and after 9 hours they still had 40% left. The volume slider was 1/3 of the way on the app. 24 hour later I took the xm5 for the same work routine. They had 20% left and battery warning came on. This is without ANC because the foam tips such a remarkable job on both models!
Features- both models are packed to the gills and versatile as they come. The one gripe I have is the speak to chat function. In the m5, link buds fit, wh xm6, and more models this function pauses whatever media is on at the moment. On the new xm6 it just lowers the volume and turns on ambient mode! This is such a step back and Sony can address it with a firmware update, if possible. Why have it in the unit, only to have it pared back unlike in other models!?
Fit and comfort- these stay put thanks to the foam tips. Oddly enough I find the xm5 to isolate better than the new xm6..
ANC- these do get astoundingly silent a feat I barely used on the xm5 due to how effective it was, and the inclusion of the foam tips.
Coming from the xm5 this sounds crisp and detailed. The previous flagship had a warm and enveloping nature. The m6 just has incredible clarity.
Battery life- as a rideshare driver for the city I live in, I took them for spin and after 9 hours they still had 40% left. The volume slider was 1/3 of the way on the app. 24 hour later I took the xm5 for the same work routine. They had 20% left and battery warning came on. This is without ANC because the foam tips such a remarkable job on both models!
Features- both models are packed to the gills and versatile as they come. The one gripe I have is the speak to chat function. In the m5, link buds fit, wh xm6, and more models this function pauses whatever media is on at the moment. On the new xm6 it just lowers the volume and turns on ambient mode! This is such a step back and Sony can address it with a firmware update, if possible. Why have it in the unit, only to have it pared back unlike in other models!?
Fit and comfort- these stay put thanks to the foam tips. Oddly enough I find the xm5 to isolate better than the new xm6..
ANC- these do get astoundingly silent a feat I barely used on the xm5 due to how effective it was, and the inclusion of the foam tips.
Overall this is a great update despite the pared back speak to chat function that I consistently use for my daily routine.
I would recommend this to a friend!
Response from sony.comBy Gus, Sony North America Customer Support, February 18, 2026
Thank you for the detailed review, Wakanesa81!
We are thrilled to hear that the WF-1000XM6 is delivering the incredible clarity and impressive 9-hour battery life you need for your rideshare shifts. It’s great to know the foam tips are providing such effective passive isolation for you.
We understand how the change from pausing media to lowering volume affects your routine. We value this specific comparison to the XM5, and we will certainly pass your request for a firmware adjustment back to our engineering team.
Thank you for choosing Sony and sharing your experience!
Best regards,
Gus, Sony North America Customer Support
We are thrilled to hear that the WF-1000XM6 is delivering the incredible clarity and impressive 9-hour battery life you need for your rideshare shifts. It’s great to know the foam tips are providing such effective passive isolation for you.
We understand how the change from pausing media to lowering volume affects your routine. We value this specific comparison to the XM5, and we will certainly pass your request for a firmware adjustment back to our engineering team.
Thank you for choosing Sony and sharing your experience!
Best regards,
Gus, Sony North America Customer Support
Written by a customer while visiting sony.com
Customer Rating
2
Microphone is not great on WF-1000XM5
on February 23, 2026
Posted by: Krypt____
Gender:Male
Thought I loved them at first, but they're not as loud as I'd want them to be. Also, the noise canceling is not as good as Sony claims. The Skullcandy anc that I had before had better noise canceling for a third of the cost. If you're in a noisy area, the microphone tries to block out the noise but ends up blocking your voice along with it. For the price theyre terrible!
No, I would not recommend this to a friend.
Response from sony.comBy Fred, Sony North America Customer Support, February 25, 2026
Hi Krypt____,
Thank you for considering Sony products.
We regret to learn that your experience with the WF-1000XM5 earbuds has not met your expectations, particularly concerning the volume levels and noise cancellation capabilities. Our goal is to ensure you receive the highest quality audio experience, and to that end, we have outlined several recommendations to help improve these aspects.
We encourage you to review the guidance provided in this article, which addresses common concerns and solutions:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780014.html
Additionally, please be assured that your feedback regarding noise cancellation performance and pricing has been shared with our product team for further consideration.
To specifically address your concerns, we suggest the following steps:
Ambient Sound Control: Please verify that "Adaptive Sound Control" is not automatically adjusting your settings based on your surroundings, as this may influence perceived volume and noise isolation. More information is available here:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548865.html
Earbud Fit: Effective noise cancellation depends on a proper seal. We recommend using the “Determines Optimal Earbud Tips” feature within the Sony | Headphones Connect app to ensure you are using the correct ear tip size for your ears.
Firmware Update: Ensure that your earbuds are updated to the latest firmware version 6.1.0 via the app, which often includes enhancements for active noise cancellation and microphone clarity. Instructions can be found here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
Should these measures not resolve the issue, we recommend reaching out to our dedicated support team for advanced troubleshooting. You can find all available contact options and resources here:
https://www.sony.com/electronics/support/contact-us
We appreciate your patience and look forward to assisting you further.
Best regards,
-Fred
Thank you for considering Sony products.
We regret to learn that your experience with the WF-1000XM5 earbuds has not met your expectations, particularly concerning the volume levels and noise cancellation capabilities. Our goal is to ensure you receive the highest quality audio experience, and to that end, we have outlined several recommendations to help improve these aspects.
We encourage you to review the guidance provided in this article, which addresses common concerns and solutions:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780014.html
Additionally, please be assured that your feedback regarding noise cancellation performance and pricing has been shared with our product team for further consideration.
To specifically address your concerns, we suggest the following steps:
Ambient Sound Control: Please verify that "Adaptive Sound Control" is not automatically adjusting your settings based on your surroundings, as this may influence perceived volume and noise isolation. More information is available here:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548865.html
Earbud Fit: Effective noise cancellation depends on a proper seal. We recommend using the “Determines Optimal Earbud Tips” feature within the Sony | Headphones Connect app to ensure you are using the correct ear tip size for your ears.
Firmware Update: Ensure that your earbuds are updated to the latest firmware version 6.1.0 via the app, which often includes enhancements for active noise cancellation and microphone clarity. Instructions can be found here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
Should these measures not resolve the issue, we recommend reaching out to our dedicated support team for advanced troubleshooting. You can find all available contact options and resources here:
https://www.sony.com/electronics/support/contact-us
We appreciate your patience and look forward to assisting you further.
Best regards,
-Fred
Written by a customer while visiting sony.com
Customer Rating
1
Beware of case
on February 26, 2026
Posted by: Matt127
Gender:Male
I just bought this product a week ago, earbuds are pretty average as far as price point. The cases unfortunately do not have strong enough magnets in them to keep them closed so I have to keep in plastic bag during the day and charge at night
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
4
Improved ANC at the cost of safety and comfort?
on February 26, 2026
Posted by: Wsp1
I've had the WF-1000XM6 for about a week and just upgraded from XM4s which I bought 3 years ago. I had loved the XM4s and overall am satisfied with the product. TLDR: improved ANC and sound but worse comfort and design. I hear the new reviews about the disappointing comfort and design of the earbuds. So far I haven't gotten a snug fit either with the styrofoam tips.
Finally, one caveat for the ANC is that it works TOO WELL. Before I would be able to hear cars passing next to me at muffled low audio, but with the XM6s, I can barely hear cars next to me so that could be dangerous if you aren't paying attention. Similar to previous models, the non-ANC listening is horrendous as everything sounds louder and amplified.
Written by a customer while visiting sony.com