Customer reviews from frigidaire.com
Frigidaire - 16 Cu. Ft. Garage Ready Convertible Upright Freezer - White
Average customer rating
4.8
(7,617 Reviews)
Rating breakdown 7,617 reviews
5 Stars
6,708
4 Stars
732
3 Stars
76
2 Stars
37
1 Star
64
Customer Reviews for Frigidaire - 16 Cu. Ft. Garage Ready Convertible Upright Freezer - White
Customer Rating
4
Frozen
on September 25, 2025
Posted by: 3wishes
[This review was collected as part of a promotion.] Like it. It works!!
Response from frigidaire.comBy Maria, Online Outreach Specialist, September 26, 2025
Thank you for sharing your feedback with us! We’re so glad to hear that your freezer is working well for you, and we hope it continues to serve you reliably for years to come. If you ever have any questions or need further assistance, please don’t hesitate to reach out. You can connect with us through Live Chat at Frigidaire.com or by calling 1-800-374-4432, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. Our team will be happy to help. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
2
Didn't last
on October 9, 2025
Posted by: ThawedOutBecauseItBroke
[This review was collected as part of a promotion.] Loved this freezer until I didn't. Bought just over 3 years ago, and loved the features like interior light.
Well a few days ago we heard it beeping. Just had the appliance repair guy say the compressor is shot, and isn't working. To replace it was going to be over 1150 dollars. Which is 30% more than what we paid for the thing brand new. There is no way a 3yr old freezer should be doa. Maybe you guys could try putting better parts in these things?
Well a few days ago we heard it beeping. Just had the appliance repair guy say the compressor is shot, and isn't working. To replace it was going to be over 1150 dollars. Which is 30% more than what we paid for the thing brand new. There is no way a 3yr old freezer should be doa. Maybe you guys could try putting better parts in these things?
Response from frigidaire.comBy Christian, Online Outreach Specialist, October 13, 2025
We’re very sorry to hear about the issues with your freezer’s compressor, especially after just a few years of use. We understand how frustrating and disappointing this must be.
Your feedback about product durability is important to us, and we’ll be sure to share it with our product team as we continually work to improve the quality and reliability of our appliances.
If you haven’t already,. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Your feedback about product durability is important to us, and we’ll be sure to share it with our product team as we continually work to improve the quality and reliability of our appliances.
If you haven’t already,. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
1
on November 28, 2025
Posted by: Dawneen
Loved it when we got it. 3 years later totally Died and was unfixable. Will NEVER again buy Frigidaire or a GE appliances EVER!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 1, 2025
Hi there. Thank you for sharing your feedback. We are very sorry to hear that your appliance stopped working and could not be repaired. We understand how disappointing this must be, especially after relying on it for several years.
We truly value the trust our customers place in Frigidaire, and we regret that your experience did not meet the high standards we strive for.
For immediate assistance, you can contact our Customer Care team at 1-800-374-4432 or use our live chat option on our website at www.frigidaire.com
to speak directly with a representative.
Best Regards,
Ruth
We truly value the trust our customers place in Frigidaire, and we regret that your experience did not meet the high standards we strive for.
For immediate assistance, you can contact our Customer Care team at 1-800-374-4432 or use our live chat option on our website at www.frigidaire.com
to speak directly with a representative.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect! Quality from start to finish
on April 13, 2020
Posted by: Jim and Judy
[This review was collected as part of a promotion.] It is bigger than we originally wanted, but glad we got this one. t is extreamly quiet and keeps everything COLD. This is our first upright, always had a chest freezer. Like this one a lot better, alot easier to keep organized. We have had a lot of Frigidaire products over the years, and this is like the rest, QUALITY was the first thing to go into it. Would recommend this and any of the Frigidaire family products.
Written by a customer while visiting frigidaire.com
Customer Rating
1
on June 28, 2022
Posted by: Keiker actually Kiker
Terrible product and absolutely no warranty support. Terrible customer experience
Response from frigidaire.comBy Keyanna A., Online Outreach Specialist , June 29, 2022
We appreciate you reviewing your freezer. We are disheartened to know that you have these feelings about your unit and the customer service you received. We want to know more and see how we can step in and make things right. Please be on the lookout for an email from us to learn more from you. We hope that we can support you through this matter. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Solid dependability!
on April 15, 2020
Posted by: LB3006
[This review was collected as part of a promotion.] My wife and I were looking to purchase a freezer with quality in appearance and in craftsmanship. We looked no further when we viewed the Frigidaire line of freezer. Solid construction with a clean modern appearance. Great features such as automatic defrost. Metal shelving that won’t crack over time. Truly solid dependability in craftsmanship and a long standard of quality in the name and products of Frigidaire!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Great freezer
on December 13, 2020
Posted by: Brother B
[This review was collected as part of a promotion.] I bought the freezer a month ago like the size of the freezer
Response from frigidaire.comBy Bianca, Online Outreach Specialist , December 16, 2020
Hi, Brother B!
Thanks for the positive feedback. We are pleased to know the freezer is working well for you. Don't hesitate to reach out to us if you should need any assistance.
Bianca
Thanks for the positive feedback. We are pleased to know the freezer is working well for you. Don't hesitate to reach out to us if you should need any assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
NOT frost free!
on January 2, 2021
Posted by: dokorn
This freezer was just delivered on 12/26/20. We transferred frozen food from our chest freezer to it and left it closed for 24 hrs. By the next day it had accumulated a surprising amount of frost in the top half of the freezer. We were shocked and brushed off/removed as much as we could, chalking it up to condensation that had melted during the transfer. It's now been closed for several more days and I opened it this morning to find another alarming sight! This is definitely NOT frost free and I am looking for advice on how to proceed.
Response from frigidaire.comBy Corletta, Outreach Social Specialist, January 5, 2021
Hello Dokorn, Thank you for making us aware of your recent experience with your freezer accumulating frost. This is certainly not the norm, and it’s definitely not what we want for you!We have sent you an email to see how best to get things working as they should. For immediate assistance, live chat with us here at frigidaire.com M-F, 8:30 am- 8:00 pm EST. ~Corletta
Written by a customer while visiting frigidaire.com