Customer reviews from Samsung US
Samsung - Geek Squad Refurbished Good - Galaxy Tab S9 Ultra - 14.6" 256GB - Wi-Fi - with S-Pen - Graphite
Average customer rating
4.9
(892 Reviews)
Rating breakdown 892 reviews
5 Stars
811
4 Stars
67
3 Stars
6
2 Stars
2
1 Star
6
94%of customers recommend this product.
(
97 out of
103)
Customer Reviews for Samsung - Geek Squad Refurbished Good - Galaxy Tab S9 Ultra - 14.6" 256GB - Wi-Fi - with S-Pen - Graphite
Posted by: Aaron
from Orlando FL
Expertise:Expert
Verified Purchase:Yes
Love it. Works great with my other Samsung devices.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
good product, but the same as the previous model.
on September 30, 2024
Posted by: Paracletos
from Gaithersburg, Maryland
Expertise:Intermediate
Verified Purchase:Yes
I have been using this from s8 ultra model. I don't see much difference between S9 ultran and S8 ultra.
I wouldn't buy S9 unless I cracked s8 model. Samsung needs to focus more on user experience rather than hardware benchmark.
I wouldn't buy S9 unless I cracked s8 model. Samsung needs to focus more on user experience rather than hardware benchmark.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Emma
from Illinois
Verified Purchase:Yes
Love it 100% better then the IPad air 4 that I had
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Shah
from MN
Expertise:Expert
Verified Purchase:Yes
While boasting impressive specifications, ultimately fails to justify its exorbitant price. Performance is underwhelming, with frequent lag during multitasking, and the battery life is a big disappointment. No charger. The design is generic, lacking the premium feel expected at this price point. Competing devices offer better features and value, making this tablet a regrettable investment for most consumers.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, October 8, 2024
Hi Shah! It's great to hear from you! We see you reached out to voice your feedback on the Galaxy Tab S9 Ultra. Equipped with the Snapdragon 8 Gen 2 processor, the Tab S9 Ultra is designed for smooth multitasking, running powerful apps, and handling tasks like video editing or gaming without slowing down. The Tab S9 Ultra comes with the S Pen in the box, offering precision for note-taking, drawing, and navigating. It’s also IP68-rated, which means the tablet and S Pen are both water and dust-resistant. We noted your concerns about the lagging and battery life and we'd like to help get this resolved. If your Galaxy device’s touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app or cracks in the screen that are causing the problem. It's important to check for updates. Navigate to and open Settings. Swipe to and tap Software update or System update. Tap Check for updates or Download and install. If an update is available, follow the on-screen instructions to complete it. Check out the link for additional options to help keep your device from lagging. Samsung Galaxy phones and tablets come with settings and features to help you monitor and extend your device's battery life. Keep tabs on battery performance and use power saving modes when needed to get the most out of your battery life. We've also provided a link to help optimize your battery life as well. If any of this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001529/ (lagging)
https://www.samsung.com/us/support/answer/ANS00078987/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
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https://www.samsung.com/us/support/troubleshoot/TSG10001529/ (lagging)
https://www.samsung.com/us/support/answer/ANS00078987/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Keith
Expertise:Intermediate
Verified Purchase:Yes
Great product - Very satisfied so far. Long time user of Galaxy Tabs.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Bryan
Verified Purchase:Yes
I had a fairly recent iPad pro, but made the phone switch to the Z Fold 6. After that my wife asked if I had considered the Samsung tablets. She was considering a new iPad, but encouraged to get a Samsung tab and then she would take my iPad. I have to say I love the Tab S9 Ultra! I'm so glad she gave me a little push. I find the extra size works perfectly for my use case. But compared side to side, the larger S9 Ultra also feels lighter than the iPad pro - perfect for when I'm on the go.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Raymond
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
Excellent in color,quality and easy with the hand grip
I would recommend this to a friend!
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: KSHK
from Tampa FL
Expertise:Intermediate
Verified Purchase:Yes
Not good battery performance compared to tab 8 ultra
No, I would not recommend this to a friend.
Performance
2
Design
5
Value
2
Response from Samsung USBy R&R Team, October 7, 2024
Thanks for sharing your thoughts on the Galaxy Tab S9 Ultra with us. Your feedback is invaluable as we continue to make constant improvements. The S9 Ultra's long-lasting battery has plenty of power to share with your other compatible Galaxy devices. And when you do finally need to recharge your Tablet, do it quickly and keep going with Super Fast Charging. We noted your concerns about your battery performance. Make sure to ensure that your tablet's battery is up to date with the latest software version. Check out the link attached for additional options that should help optimize your battery life. If this persists, please reach out to us at Samsung Support so that we can further assist you with this. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00078987/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US