Hi, Tdub! Thank you for sharing your experience! We're delighted to hear that you're enjoying your Frigidaire top-load washer. While we're sorry to learn you encountered a plumbing hammering issue initially, we're glad the installation of water hammer arrestors resolved it and that your washer is now performing as expected. It's wonderful to know that you're loving your machine and finding it to be a great addition to your home. Thank you for choosing Frigidaire!
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.ca or call us at 1 (800) 265-8352 Monday-Friday 8:30 am-8 pm EST, and we'll be pleased to assist with any questions or concerns.-Angel

Hello EJ Wool, thank you for taking the time to share your feedback. We’re sorry to hear that your new washer has not met your expectations and that your first experience with the appliance has been disappointing.

We understand your concerns regarding the agitator’s movement during operation. Hearing and observing agitation that differs from what you expected can certainly be frustrating, especially when washing heavier items such as towels. Many customers expect a more pronounced agitator action, so we can appreciate why the wash motion left you questioning the machine’s performance.

We also understand your disappointment regarding the wash tub construction. We regret that the product description did not align with your expectations of what a stainless steel tub would include. We know how important it is for customers to have clear and accurate information when making a purchasing decision, and we appreciate you bringing your concerns about the tub design and materials to our attention.

Your feedback is valuable to us, and we will ensure that your comments regarding the agitator performance and product description are shared with the appropriate teams for review.

If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.

Thank you, and have a great rest of your day!

- Maico

Hi there, Anne2323! Thank you for sharing your feedback and ratings on your Frigidaire front-load washer. Your comments are vital to us in improving future appliances. We’re sorry to hear that the rinse-and-spin cycle has been frustrating and that you’ve noticed increased wear on your towels and cotton clothing. We understand how inconvenient it is when a cycle takes longer than expected, especially when you’re already taking extra steps to protect your clothes.

For troubleshooting, the rinse-and-spin time can vary based on the selected cycle, load size, water level, and options such as an additional rinse. Some washers may also perform multiple spins or adjust the time automatically to help balance the load. If the load becomes unbalanced, the washer may pause or add additional tumbling/spinning to redistribute the items.

To help reduce cycle time and fabric wear, we recommend:

- Avoiding overloading the washer and following the recommended load size for each cycle, particularly the Delicate cycle.
- Distributing clothing evenly around the tub rather than placing a large amount of one type of item together.
- Using the Delicate cycle for fabrics that require gentler care and selecting the lowest appropriate spin speed, if your model provides that option.
- Using an additional rinse only when needed, as this will naturally extend the cycle.
- Turning garments inside out and avoiding washing items with hooks, zippers, or rough surfaces alongside delicate fabrics.
- Checking that the washer is properly leveled, as an unlevel unit can contribute to excessive movement and repeated balancing.

If the washer is repeatedly adding spins, taking significantly longer than the estimated cycle time, or causing unusual pulling or damage to clothing even with properly sized and balanced loads, we recommend having the appliance inspected.

If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.

Thank you, and have a great rest of your day! - Maico