Customer reviews from kitchenaid.com
KitchenAid - 48 inch Wide 6 burner 6.3 cu. ft. Freestanding Dual Fuel Range with Griddle and 6 Burners - Stainless Steel
Average customer rating
1 out of 5
1
(1 Review)
Open Ratings Snapshot
Rating breakdown 1 review
5 Stars
0
4 Stars
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3 Stars
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1 Star
1
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Customer Reviews for KitchenAid - 48 inch Wide 6 burner 6.3 cu. ft. Freestanding Dual Fuel Range with Griddle and 6 Burners - Stainless Steel
Customer Rating
1 out of 5
1
HEAT ELEMENT CANNOT BE REPLACED
on July 4, 2026
Posted by: Wasted$
HEAT ELEMENT CANNOT BE REPLACED! Less than 4 years of use by a family of 3 and the large oven is out and cannot be repaired because the heat element is not accessible to be replaced. This should have been disclosed UP FRONT! BUYING THIS STOVE IS LIKE BUYING A CAR THAT YOU CANNOT CHANGE THE TIRES ON OR REPLACE A BATTERY!
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care, July 15, 2026
We truly appreciate you taking the time to share your feedback with us. We are genuinely sorry to hear that the design of your Dual Fuel Range has not met your expectations, as we always strive to provide the best possible experience for our customers. If you have any questions or if there is anything we can do to help, please feel free to connect with us through any of the following channels:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #982621.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com