Customer reviews from us.braun.com
Braun - Series 9 PRO+ Men's Electric Shaver Head Replacement 96M Electric Shavers - Silver
Average customer rating
2.2
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
10
4 Stars
3
3 Stars
1
2 Stars
4
1 Star
29
34%of customers recommend this product.
(
10 out of
29)
Customer Reviews for Braun - Series 9 PRO+ Men's Electric Shaver Head Replacement 96M Electric Shavers - Silver
Customer Rating
1
Very DISAPPOINTED in shaving head
on February 24, 2025
Posted by: Beard is safer
I have had the OEM shaving head in my Series 925 for 6-weeks when I noticed a “break” in the foil portion of the head. It cut my face. I always clean my head after each use and clean using the “Smart Care Center” alcohol/lubricant docking station. My
previous head with my current Braun 925 shaver lasted over a year! Very disappointed. This is my 2nd Braun shaver in 5-years and probably my last.
previous head with my current Braun 925 shaver lasted over a year! Very disappointed. This is my 2nd Braun shaver in 5-years and probably my last.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, March 4, 2025
Firstly, thanks for choosing Braun to provide you with 5 years worth of shaves. We're sorry to hear about your shaving experience and what happened to the foil of your most recent shaver head. Please know that we understand your disappointment, especially since you cleaned the head after each use. With our quality and safety checks, this isn't the experience we expect you to have. However, if you aren't doing so already, as the foil is subject to wear, it's best to use light pressure when shaving. Pressing too hard can shorten the lifetime and cause damage to the foil. If you ever notice that your foil is damaged, we do not recommend using it. We'd love nothing more than to make a detailed report to our Quality and Safety Teams and assist you further. We can be reached at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
5
I like the buzz.
on February 22, 2025
Posted by: GG Altman
Opened the box 1 hour ago. Plugged it in. Finished a few emails. Tried the razor.
Result: Wow, really close. Made my beautiful 78-yr old face as smooth as a Georgia peach. Best part is that the buzz is so loud it scares my wife.
Result: Wow, really close. Made my beautiful 78-yr old face as smooth as a Georgia peach. Best part is that the buzz is so loud it scares my wife.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
4
1 concern
on January 30, 2025
Posted by: DEW1955
I am thoroughly enjoying the shave I get with the Series 9 pro+. I do however, have a concern, regarding the lack of availability of replacement heads for the shaver. They have not been in stock since my purchase date, which has been over a month. I am afraid that I might have bought a disposable razor instead of something I would be using for years.
I would recommend this to a friend!
Quality
5
Value
4
Written by a customer while visiting us.braun.com
Customer Rating
1
Replacement Blades are garbage
on January 23, 2025
Posted by: RickJ
I am on my 3rd replacement blade in less than 16 months. The foils keep falling off and cannot be replaced. I have been using by Braun Series 9 for 8 plus years. Nothing has compared to the original blade that came with the purchase. The last 3 replacements which have all broken, always pulled my hairs (I shave daily) and could never get as close a shave as I used to. I actually still have my original blade and use it as a back up when my new ones fail. Honestly, I think it provides a better shave still than the new replacement blades. PLEASE FIX THIS QUALITY ISSUE or start losing customers for life.
No, I would not recommend this to a friend.
Quality
5
Value
1
Response from us.braun.comBy Customer Care, February 3, 2025
Thank you for your review. We want to assure you that our products are thoroughly tested to meet our high quality standards, so this is unusual. While it's possible the razor itself may need to be looked at by a service center, please give us a call at (800) 272-8611 first so that we can learn more and see how we can best assist.
Written by a customer while visiting us.braun.com
Customer Rating
5
Greatest Shave !!
on January 12, 2025
Posted by: bcso7
Had for about 3 months and so far so good! Best shave I have had in years and doesn’t irritate my face at all and I have a very sensitive face. Will update in about 4 months
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
1
Replacement Head is a piece of junk
on December 7, 2024
Posted by: Sorry I wasted my money
Less than a year after purchasing a Series 9 pro shaver the shave quality had degraded so badly that I thought I needed a new shave head. I purchased a new shave head and the quality of my shave did not improve. Then within two weeks of purchase the shave head fell apart in the middle of a shave. The foil and blade just fell off the head and could not be fixed. It seems Braun has some serious quality control issues. For the price you pay for the shaver and replacement heads, they should last a whole lot longer than they did.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, December 22, 2024
Quality has and will always be at the forefront of everything we do, so we never expect a replacement head to fall apart within 2 weeks of purchase. In fact, it should make your shaver feel brand new, especially when cleaned and maintained in accordance to the user manual. We'd like to connect about this and help. Please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
horrible shave
on November 16, 2024
Posted by: Aaron4077
I've been using it for 3 months now. Never gives a good shave. I always have a few hairs it missed. Does not work for hair that lays slightly flat with a little curl. I always get a burn.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, November 18, 2024
When reaching for your Braun Series 9 Shaver, you should feel confident knowing you'll get the high-quality shave you deserve. We're sorry to hear about the hairs being missed, and that you had this kind of experience. With our quality and safety checks, this isn't what we expect, so please discontinue using your 94M Head. In the future, if you aren't doing so already, be sure the device is cleaned in accordance to the user manual. While shaving, be sure the device is held at a right angle, taut the skin, and shave against the growth of the hair for the closest shave. We'd like to make a detailed report to our Quality and Safety Team about your experience, and help get you the high-quality shave you deserve. Please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
Series 9 Blade Replacement
on November 15, 2024
Posted by: Sid101
Why haven’t you addressed the quality issue with your Series 9 replacement heads? There is a serious issue with the head failing in a few months or less. Many customers have notified you of the issue, and still no curative response. Customers, myself included, will now switch to Panasonic after being lifelong Braun users. Does your owners, Proctor & Gamble, know of the negative goodwill you have/are generating? I’ll be sure to tell them.
How about a real response, not your standard “we are so concerned about quality and hope you’ll call to discuss”. I’ve tried that and still no meaningful response. The ball’s in your court, P&G is next.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, November 18, 2024
Thanks for bringing this to our attention, Sid. Quality has and will always be at the forefront of everything we do, so we never expect the head to fail within a few months of use, especially when cleaning the device in accordance to the user manual. Hearing from our consumers is important to us as it helps us correct any quality problems that we may be seeing. Please connect with us again about this as this isn't something we take lightly. We can be reached at 800-272-8611.
Written by a customer while visiting us.braun.com