Customer reviews from us.braun.com
Braun - Series 9 PRO+ Men's Electric Shaver Head Replacement 96M Electric Shavers - Silver
Average customer rating
2.2
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
9
4 Stars
3
3 Stars
1
2 Stars
3
1 Star
27
31%of customers recommend this product.
(
8 out of
26)
Customer Reviews for Braun - Series 9 PRO+ Men's Electric Shaver Head Replacement 96M Electric Shavers - Silver
Customer Rating
5
Greatest Shave !!
on January 12, 2025
Posted by: bcso7
Had for about 3 months and so far so good! Best shave I have had in years and doesn’t irritate my face at all and I have a very sensitive face. Will update in about 4 months
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
1
Replacement Head is a piece of junk
on December 7, 2024
Posted by: Sorry I wasted my money
Less than a year after purchasing a Series 9 pro shaver the shave quality had degraded so badly that I thought I needed a new shave head. I purchased a new shave head and the quality of my shave did not improve. Then within two weeks of purchase the shave head fell apart in the middle of a shave. The foil and blade just fell off the head and could not be fixed. It seems Braun has some serious quality control issues. For the price you pay for the shaver and replacement heads, they should last a whole lot longer than they did.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, December 22, 2024
Quality has and will always be at the forefront of everything we do, so we never expect a replacement head to fall apart within 2 weeks of purchase. In fact, it should make your shaver feel brand new, especially when cleaned and maintained in accordance to the user manual. We'd like to connect about this and help. Please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
horrible shave
on November 16, 2024
Posted by: Aaron4077
I've been using it for 3 months now. Never gives a good shave. I always have a few hairs it missed. Does not work for hair that lays slightly flat with a little curl. I always get a burn.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, November 18, 2024
When reaching for your Braun Series 9 Shaver, you should feel confident knowing you'll get the high-quality shave you deserve. We're sorry to hear about the hairs being missed, and that you had this kind of experience. With our quality and safety checks, this isn't what we expect, so please discontinue using your 94M Head. In the future, if you aren't doing so already, be sure the device is cleaned in accordance to the user manual. While shaving, be sure the device is held at a right angle, taut the skin, and shave against the growth of the hair for the closest shave. We'd like to make a detailed report to our Quality and Safety Team about your experience, and help get you the high-quality shave you deserve. Please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
Series 9 Blade Replacement
on November 15, 2024
Posted by: Sid101
Why haven’t you addressed the quality issue with your Series 9 replacement heads? There is a serious issue with the head failing in a few months or less. Many customers have notified you of the issue, and still no curative response. Customers, myself included, will now switch to Panasonic after being lifelong Braun users. Does your owners, Proctor & Gamble, know of the negative goodwill you have/are generating? I’ll be sure to tell them.
How about a real response, not your standard “we are so concerned about quality and hope you’ll call to discuss”. I’ve tried that and still no meaningful response. The ball’s in your court, P&G is next.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, November 18, 2024
Thanks for bringing this to our attention, Sid. Quality has and will always be at the forefront of everything we do, so we never expect the head to fail within a few months of use, especially when cleaning the device in accordance to the user manual. Hearing from our consumers is important to us as it helps us correct any quality problems that we may be seeing. Please connect with us again about this as this isn't something we take lightly. We can be reached at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
5
Best Shave I've ever had in 70 years
on November 6, 2024
Posted by: JP Quest
I've been using Braun Series 9 shavers for years since they came out and have nothing but good reports to say about them. I like a close shave and since the series 9 can be used with water I use shaving soap and get a much closer and more comfortable shave than I've ever gotten with any other razor I've tried including non-electric razors. The only issue I've noticed is the blades don't stay really sharp for more than several months so you'll get a fast and close shave the first few months and after that you'll still be able to get a close shave but it will take longer. Also, most of the blades I've had did not last 18 months. In some cases the foil developed holes in about a year.
I would recommend this to a friend!
Quality
5
Value
4
Written by a customer while visiting us.braun.com
Customer Rating
1
Disappointing shave.
on November 5, 2024
Posted by: Paul seven
I purchased the series 9 pro with high hopes of a good close shave. That’s never materialized. It takes a long time to try to actually get most of the whiskers, but never fully shaves the entire area of your face or neck. I even replaced the head and a shave is still less than satisfactory. So this was a lot of money spent that I regret that I should have sent it back for a refund.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, December 20, 2024
Paul, you deserve nothing short of an exceptional shave, so we're sorry to learn about this. With our quality checks, this isn't what we expect, especially if you stretch your skin taut while you shave, hold the shaver at a right angle, and shave against the growth of your hair. It also may be possible that your skin need to adjust to this new device. We want to help with this, so when you're free, please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
Needs to go back to the quality they had at first.
on October 29, 2024
Posted by: Musht
I remember buying the first Shaver I bought in 1993, it lasted over 10 years and the head lasted for years. Now, you are lucky if the heads last over a month!
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, December 22, 2024
Quality has and will always be at the forefront of everything we do, so we're truly sorry to hear that your recent heads are lasting only a month. With our quality checks, and when taking care of the device in accordance to the user manual, this isn't what we expect anyone, let alone one of our loyal users to go through, so we'd like to help. Please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
Cheap and flimsy
on October 28, 2024
Posted by: CVale
I like my Braun Series 9 Pro, but the new replacement heads that Braun sells are cheap and don't last. Shame on Braun for cutting corners on quality just to save money. I will not by any Braun products going forward.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, October 29, 2024
Thank you for your review. Please know that quality remains at the heart of Braun, and our products are extensively tested to meet those high standards. How long a braun replacement head lasts will depend on a number of factors, including hair thickness, how often you shave, and shaver maintenance. When you have a moment, please give us a call at (800) 272-8611. We'd like to learn more about your experience and see how we can help.
Written by a customer while visiting us.braun.com