Customer reviews from us.braun.com
Braun - Series 9 PRO+ Men's Electric Shaver Head Replacement 96M Electric Shavers - Silver
Average customer rating
2.2
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
10
4 Stars
3
3 Stars
1
2 Stars
4
1 Star
29
34%of customers recommend this product.
(
10 out of
29)
Customer Reviews for Braun - Series 9 PRO+ Men's Electric Shaver Head Replacement 96M Electric Shavers - Silver
Customer Rating
1
Head Not the same
on August 10, 2025
Posted by: William B
This Braun Head made in Germany is not what originally came with pro9. I’ve had 7, then 9, now 9pro. First thing I noticed was this new head model has no springs. Certainly doesn’t shave like the others. Not even close. Bummer because I absolutely love my Braun 9pro.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, August 12, 2025
Thank you for your feedback, and I’m truly sorry to hear about your experience with the replacement head for your Braun Series 9 Shaver. We understand how important consistency and performance are, especially when you've come to love your Braun 9 Pro. Your observations about the lack of springs and the difference in shave quality are invaluable to us, and we take them seriously.
We are committed to providing the best products possible, and your insights will help us improve. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team at 1-800-BRAUN-11. We’re here to help!
We are committed to providing the best products possible, and your insights will help us improve. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team at 1-800-BRAUN-11. We’re here to help!
Written by a customer while visiting us.braun.com
Customer Rating
1
Head Replacement 94M gives a bad name to Braun
on July 18, 2025
Posted by: Prof Shoar
Like many Braun loyalist here I too am very disappointed not only at the head replacement part that is totally inadequate, poorly designed and manufactured and it simply doesn't work (100s and 1000s of customers cannot simply be wrong), but for the first time not that I am disappointed but pretty frustrated at Braun as a company to produce such a junk as a product. These replacement head are not cheap either! What good does it do to have a quality product but an awful shaver head that simply doesn't work! After mere 3 month of light use, more than half the whiskers end up on my chest, arms and on the bathroom's countertop. It barely keeps any inside. It takes 20 minutes to achieve a mediocre shave with quite a few hairs still on my jaws and neck. A day later you see and feel the stubs out on your face.
Braun needs to pay a serious attention to this matter that it deserves and it must provide a clear path to address this problem rather than keep providing just a PR lip service here.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, July 22, 2025
We’re very sorry to hear that your experience with the Braun Series 9 Shaver Replacement Head has not met your expectations. We understand how frustrating it can be when a product does not perform as anticipated, especially when you are a loyal Braun user. Your feedback is crucial, and we will certainly share your comments with our Quality Assurance Team to address these concerns.
We want to ensure you have a positive experience with our products, so please reach out to us directly at 1-800-BRAUN-11 so we can learn more and assist you further. Thank you for taking the time to share your thoughts with us.
We want to ensure you have a positive experience with our products, so please reach out to us directly at 1-800-BRAUN-11 so we can learn more and assist you further. Thank you for taking the time to share your thoughts with us.
Written by a customer while visiting us.braun.com
Customer Rating
5
Best service ever
on July 2, 2025
Posted by: Panda
Had a problem with my shaver. Called Braun and more than helpful awesome company
I would recommend this to a friend!
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
1
Does not last. I need to find another brand.
on June 13, 2025
Posted by: Matt14122
My original head did not last long, the replacement indicator appeared so I purchased another. Again, did not last long. Frustrating and too expensive to continue this. I wound up using my old Series 7 razor. Nuts.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, June 16, 2025
Matt, thank you for sharing your experience with the Braun Series 9 Shaver Replacement Head. We’re truly sorry to hear that you’ve had issues with the longevity of the replacement heads. We understand how frustrating it can be when a product doesn’t meet your expectations, especially when it comes to something as important as your grooming routine.
Your feedback is important to us, and we want to ensure you have a positive experience with our products. Please reach out to us at (800) 272-8611, so we can assist you further and address your concerns directly. We're here to help and want to make this right for you.
Your feedback is important to us, and we want to ensure you have a positive experience with our products. Please reach out to us at (800) 272-8611, so we can assist you further and address your concerns directly. We're here to help and want to make this right for you.
Written by a customer while visiting us.braun.com
Customer Rating
2
Messy!
on June 8, 2025
Posted by: KRay
I’ve used Braun for many years, I think the new head design is a mistake. They have so much stuff inside the razor’s head, there’s no room for the whisker cuttings. Most cuttings end up on the floor or in your lap. I use the cleaning station which use the expensive refills.
No, I would not recommend this to a friend.
Quality
2
Value
2
Response from us.braun.comBy Customer Care, June 10, 2025
Thank you for sharing your thoughts about the new head design of the Braun Series 9 Shaver. We truly appreciate your long-time loyalty to Braun, and we’re sorry to hear that you’re experiencing issues with whisker cuttings.
It’s important to us that our products meet your expectations, and we understand how frustrating it can be when things don’t perform as you’d hoped. The cleaning station and its cartridges are designed to help maintain the performance of your shaver by extending the foil life and providing lubrication.
We’d love to assist you further and address any concerns you may have. Please feel free to reach out to us at (800) 272-8611. Your feedback is invaluable, and we're here to help!
It’s important to us that our products meet your expectations, and we understand how frustrating it can be when things don’t perform as you’d hoped. The cleaning station and its cartridges are designed to help maintain the performance of your shaver by extending the foil life and providing lubrication.
We’d love to assist you further and address any concerns you may have. Please feel free to reach out to us at (800) 272-8611. Your feedback is invaluable, and we're here to help!
Written by a customer while visiting us.braun.com
Customer Rating
4
Many close shaves
on June 2, 2025
Posted by: Marty850
I've had my Series 9 Pro for several years now. It has provided hundreds of close shaves. Only issue is the cover of the power button just fell out one morning. Still operates... Just makes the shaver look broken... For the price of the shaver I was somewhat surprised and disappointed.
Quality
4
Value
4
Written by a customer while visiting us.braun.com
Customer Rating
1
Expensive but at least it's awful
on March 12, 2025
Posted by: Scooter
After being a total convert to Braun for years now, leaving behind other electric shavers and wet shaving, I'm really surprised at the lack of quality control. This replacement shaver head not only didn't work as well as the original, but it also fills the room with an overwhelming vibration that feels like the head is going to pop of the razor while using it. I'm thankful I didn't throw out the original head. Needless to say, I am returning it. And since I can't trust that another replacement head will work, I may have to look at another option for shaving. Sad because I absolutely love my Series 9. Best shaving experience in my 40 plus years of shaving. Someone please find the "inspected by" label in this product to locate the person responsible for passing this cheaply made replacement head, and retrain them. Or DOGE them.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, March 14, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from Braun. We'd like to learn more about your experience to help, as well as share this with our Quality Team. When you have a chance, please get in touch with us at (800) 272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
Replacement blade for series 9
on March 3, 2025
Posted by: Ngrice
Terrible product, I bought the replacement head for my braun pro 9 razor and it is terrible. Doesn't fit like the original and is all plastic. Very disappointed.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, March 5, 2025
We're also disappointed to hear this. Please know that we stand by the quality of our products, which are thoroughly tested to meet our high standards. When you have a moment, we would be glad to hear from you at (800) 272-8611 so that we can learn more and see how we can help.
Written by a customer while visiting us.braun.com