Customer reviews from us.braun.com
Braun - Series 9 PRO+ Men's Electric Shaver Head Replacement 96M Electric Shavers - Silver
Average customer rating
2.2
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
9
4 Stars
3
3 Stars
1
2 Stars
3
1 Star
27
31%of customers recommend this product.
(
8 out of
26)
Customer Reviews for Braun - Series 9 PRO+ Men's Electric Shaver Head Replacement 96M Electric Shavers - Silver
Customer Rating
2
Messy!
on June 8, 2025
Posted by: KRay
I’ve used Braun for many years, I think the new head design is a mistake. They have so much stuff inside the razor’s head, there’s no room for the whisker cuttings. Most cuttings end up on the floor or in your lap. I use the cleaning station which use the expensive refills.
No, I would not recommend this to a friend.
Quality
2
Value
2
Response from us.braun.comBy Customer Care, June 10, 2025
Thank you for sharing your thoughts about the new head design of the Braun Series 9 Shaver. We truly appreciate your long-time loyalty to Braun, and we’re sorry to hear that you’re experiencing issues with whisker cuttings.
It’s important to us that our products meet your expectations, and we understand how frustrating it can be when things don’t perform as you’d hoped. The cleaning station and its cartridges are designed to help maintain the performance of your shaver by extending the foil life and providing lubrication.
We’d love to assist you further and address any concerns you may have. Please feel free to reach out to us at (800) 272-8611. Your feedback is invaluable, and we're here to help!
It’s important to us that our products meet your expectations, and we understand how frustrating it can be when things don’t perform as you’d hoped. The cleaning station and its cartridges are designed to help maintain the performance of your shaver by extending the foil life and providing lubrication.
We’d love to assist you further and address any concerns you may have. Please feel free to reach out to us at (800) 272-8611. Your feedback is invaluable, and we're here to help!
Written by a customer while visiting us.braun.com
Customer Rating
4
Many close shaves
on June 2, 2025
Posted by: Marty850
I've had my Series 9 Pro for several years now. It has provided hundreds of close shaves. Only issue is the cover of the power button just fell out one morning. Still operates... Just makes the shaver look broken... For the price of the shaver I was somewhat surprised and disappointed.
Quality
4
Value
4
Written by a customer while visiting us.braun.com
Customer Rating
1
Expensive but at least it's awful
on March 12, 2025
Posted by: Scooter
After being a total convert to Braun for years now, leaving behind other electric shavers and wet shaving, I'm really surprised at the lack of quality control. This replacement shaver head not only didn't work as well as the original, but it also fills the room with an overwhelming vibration that feels like the head is going to pop of the razor while using it. I'm thankful I didn't throw out the original head. Needless to say, I am returning it. And since I can't trust that another replacement head will work, I may have to look at another option for shaving. Sad because I absolutely love my Series 9. Best shaving experience in my 40 plus years of shaving. Someone please find the "inspected by" label in this product to locate the person responsible for passing this cheaply made replacement head, and retrain them. Or DOGE them.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, March 14, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from Braun. We'd like to learn more about your experience to help, as well as share this with our Quality Team. When you have a chance, please get in touch with us at (800) 272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
Replacement blade for series 9
on March 3, 2025
Posted by: Ngrice
Terrible product, I bought the replacement head for my braun pro 9 razor and it is terrible. Doesn't fit like the original and is all plastic. Very disappointed.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, March 5, 2025
We're also disappointed to hear this. Please know that we stand by the quality of our products, which are thoroughly tested to meet our high standards. When you have a moment, we would be glad to hear from you at (800) 272-8611 so that we can learn more and see how we can help.
Written by a customer while visiting us.braun.com
Customer Rating
1
Very DISAPPOINTED in shaving head
on February 24, 2025
Posted by: Beard is safer
I have had the OEM shaving head in my Series 925 for 6-weeks when I noticed a “break” in the foil portion of the head. It cut my face. I always clean my head after each use and clean using the “Smart Care Center” alcohol/lubricant docking station. My
previous head with my current Braun 925 shaver lasted over a year! Very disappointed. This is my 2nd Braun shaver in 5-years and probably my last.
previous head with my current Braun 925 shaver lasted over a year! Very disappointed. This is my 2nd Braun shaver in 5-years and probably my last.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, March 4, 2025
Firstly, thanks for choosing Braun to provide you with 5 years worth of shaves. We're sorry to hear about your shaving experience and what happened to the foil of your most recent shaver head. Please know that we understand your disappointment, especially since you cleaned the head after each use. With our quality and safety checks, this isn't the experience we expect you to have. However, if you aren't doing so already, as the foil is subject to wear, it's best to use light pressure when shaving. Pressing too hard can shorten the lifetime and cause damage to the foil. If you ever notice that your foil is damaged, we do not recommend using it. We'd love nothing more than to make a detailed report to our Quality and Safety Teams and assist you further. We can be reached at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
5
I like the buzz.
on February 22, 2025
Posted by: GG Altman
Opened the box 1 hour ago. Plugged it in. Finished a few emails. Tried the razor.
Result: Wow, really close. Made my beautiful 78-yr old face as smooth as a Georgia peach. Best part is that the buzz is so loud it scares my wife.
Result: Wow, really close. Made my beautiful 78-yr old face as smooth as a Georgia peach. Best part is that the buzz is so loud it scares my wife.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
4
1 concern
on January 30, 2025
Posted by: DEW1955
I am thoroughly enjoying the shave I get with the Series 9 pro+. I do however, have a concern, regarding the lack of availability of replacement heads for the shaver. They have not been in stock since my purchase date, which has been over a month. I am afraid that I might have bought a disposable razor instead of something I would be using for years.
I would recommend this to a friend!
Quality
5
Value
4
Written by a customer while visiting us.braun.com
Customer Rating
1
Replacement Blades are garbage
on January 23, 2025
Posted by: RickJ
I am on my 3rd replacement blade in less than 16 months. The foils keep falling off and cannot be replaced. I have been using by Braun Series 9 for 8 plus years. Nothing has compared to the original blade that came with the purchase. The last 3 replacements which have all broken, always pulled my hairs (I shave daily) and could never get as close a shave as I used to. I actually still have my original blade and use it as a back up when my new ones fail. Honestly, I think it provides a better shave still than the new replacement blades. PLEASE FIX THIS QUALITY ISSUE or start losing customers for life.
No, I would not recommend this to a friend.
Quality
5
Value
1
Response from us.braun.comBy Customer Care, February 3, 2025
Thank you for your review. We want to assure you that our products are thoroughly tested to meet our high quality standards, so this is unusual. While it's possible the razor itself may need to be looked at by a service center, please give us a call at (800) 272-8611 first so that we can learn more and see how we can best assist.
Written by a customer while visiting us.braun.com