Customer reviews from us.braun.com
Braun - Series 9 PRO+ Men's Electric Shaver Head Replacement 96M Electric Shavers - Silver
Average customer rating
2.2
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
9
4 Stars
3
3 Stars
1
2 Stars
3
1 Star
27
31%of customers recommend this product.
(
8 out of
26)
Customer Reviews for Braun - Series 9 PRO+ Men's Electric Shaver Head Replacement 96M Electric Shavers - Silver
Customer Rating
1
Bad
on September 22, 2025
Posted by: Vinny
I bought the series p and i am very disappointed Does NOT!!! give a close shave
Response from us.braun.comBy Customer Care, September 24, 2025
Vinny, thank you for sharing your experience with the Braun Series 9 Shaver Replacement Head. We're truly sorry to hear that it’s not providing the close shave you expected. We understand how frustrating it can be when a product doesn’t perform as intended, especially after investing in it.
We want to help you find a solution to this issue. Please contact us at (800) 445-5388 so we can assist you further. Your satisfaction is important to us, and we appreciate your feedback!
We want to help you find a solution to this issue. Please contact us at (800) 445-5388 so we can assist you further. Your satisfaction is important to us, and we appreciate your feedback!
Written by a customer while visiting us.braun.com
Customer Rating
1
Terrible replacement head
on September 7, 2025
Posted by: JaCC
If you are considering purchasing a the S9Pro replacement head, save the money and put it toward a new, non-Braun electric shaver. This replacement head is giving me the worst shaves I have ever had! The original shaver head that came on my shaver was fantastic, but wearing out. As soon as I started using the new head, it was apparent that something was off. It does not mater if you have 1 day stubble or a several day beard, the replacement head WILL NOT shave well! It pulls severely and does not cut much at all. I tried shaving at a few different lengths with the same results: Pulling, irritated skin, and having to follow up with a blade razor to finish the job. I thought I may have just had a bad head, but after diving into it this product is clearly flawed. DO NOT buy this replacement head or an S9Pro until this situation is rectified. This shaver is too expensive for this.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, September 9, 2025
Thank you for sharing your experience with the Braun Series 9 Shaver Replacement Head. We’re truly sorry to hear that you’ve had such a disappointing experience with the new head, especially since you were satisfied with the original. Your feedback is invaluable, and we understand how frustrating it can be when a product doesn’t meet your expectations.
Please know that our products go through many quality checks, and it’s concerning to hear that this replacement head has not performed well for you. We’d like to learn more about your experience to ensure that your concerns are addressed. If you could reach out to us at (800) 272-8611, we can provide the assistance you need and share your feedback with our Quality Assurance Team.
Thank you for taking the time to let us know, and we hope to resolve this for you soon.
Please know that our products go through many quality checks, and it’s concerning to hear that this replacement head has not performed well for you. We’d like to learn more about your experience to ensure that your concerns are addressed. If you could reach out to us at (800) 272-8611, we can provide the assistance you need and share your feedback with our Quality Assurance Team.
Thank you for taking the time to let us know, and we hope to resolve this for you soon.
Written by a customer while visiting us.braun.com
Customer Rating
5
on September 2, 2025
Posted by: Freemire
I bought ir works excellent every i use it to shave cuts evenly with every shave .
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
1
Extremely disappointed
on August 23, 2025
Posted by: William B
I have been a Braun user for 20 years a 7 ,a9, and now the nine pro. Got pro replacement head and after Three weeks of use it came apart.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, August 25, 2025
Thank you for your feedback on the Braun Series 9 Shaver Replacement Head, William.
We're sorry to hear that it came apart after just three weeks of use. Your satisfaction is important to us, and we take concerns about product quality seriously. We recommend to contact Braun support team at 1-800-272-8611 for accurate assistance with this.
We're here to help!
We're sorry to hear that it came apart after just three weeks of use. Your satisfaction is important to us, and we take concerns about product quality seriously. We recommend to contact Braun support team at 1-800-272-8611 for accurate assistance with this.
We're here to help!
Written by a customer while visiting us.braun.com
Customer Rating
1
Head Not the same
on August 10, 2025
Posted by: William B
This Braun Head made in Germany is not what originally came with pro9. I’ve had 7, then 9, now 9pro. First thing I noticed was this new head model has no springs. Certainly doesn’t shave like the others. Not even close. Bummer because I absolutely love my Braun 9pro.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, August 12, 2025
Thank you for your feedback, and I’m truly sorry to hear about your experience with the replacement head for your Braun Series 9 Shaver. We understand how important consistency and performance are, especially when you've come to love your Braun 9 Pro. Your observations about the lack of springs and the difference in shave quality are invaluable to us, and we take them seriously.
We are committed to providing the best products possible, and your insights will help us improve. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team at 1-800-BRAUN-11. We’re here to help!
We are committed to providing the best products possible, and your insights will help us improve. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team at 1-800-BRAUN-11. We’re here to help!
Written by a customer while visiting us.braun.com
Customer Rating
1
Head Replacement 94M gives a bad name to Braun
on July 18, 2025
Posted by: Prof Shoar
Like many Braun loyalist here I too am very disappointed not only at the head replacement part that is totally inadequate, poorly designed and manufactured and it simply doesn't work (100s and 1000s of customers cannot simply be wrong), but for the first time not that I am disappointed but pretty frustrated at Braun as a company to produce such a junk as a product. These replacement head are not cheap either! What good does it do to have a quality product but an awful shaver head that simply doesn't work! After mere 3 month of light use, more than half the whiskers end up on my chest, arms and on the bathroom's countertop. It barely keeps any inside. It takes 20 minutes to achieve a mediocre shave with quite a few hairs still on my jaws and neck. A day later you see and feel the stubs out on your face.
Braun needs to pay a serious attention to this matter that it deserves and it must provide a clear path to address this problem rather than keep providing just a PR lip service here.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, July 22, 2025
We’re very sorry to hear that your experience with the Braun Series 9 Shaver Replacement Head has not met your expectations. We understand how frustrating it can be when a product does not perform as anticipated, especially when you are a loyal Braun user. Your feedback is crucial, and we will certainly share your comments with our Quality Assurance Team to address these concerns.
We want to ensure you have a positive experience with our products, so please reach out to us directly at 1-800-BRAUN-11 so we can learn more and assist you further. Thank you for taking the time to share your thoughts with us.
We want to ensure you have a positive experience with our products, so please reach out to us directly at 1-800-BRAUN-11 so we can learn more and assist you further. Thank you for taking the time to share your thoughts with us.
Written by a customer while visiting us.braun.com
Customer Rating
5
Best service ever
on July 2, 2025
Posted by: Panda
Had a problem with my shaver. Called Braun and more than helpful awesome company
I would recommend this to a friend!
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
1
Does not last. I need to find another brand.
on June 13, 2025
Posted by: Matt14122
My original head did not last long, the replacement indicator appeared so I purchased another. Again, did not last long. Frustrating and too expensive to continue this. I wound up using my old Series 7 razor. Nuts.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, June 16, 2025
Matt, thank you for sharing your experience with the Braun Series 9 Shaver Replacement Head. We’re truly sorry to hear that you’ve had issues with the longevity of the replacement heads. We understand how frustrating it can be when a product doesn’t meet your expectations, especially when it comes to something as important as your grooming routine.
Your feedback is important to us, and we want to ensure you have a positive experience with our products. Please reach out to us at (800) 272-8611, so we can assist you further and address your concerns directly. We're here to help and want to make this right for you.
Your feedback is important to us, and we want to ensure you have a positive experience with our products. Please reach out to us at (800) 272-8611, so we can assist you further and address your concerns directly. We're here to help and want to make this right for you.
Written by a customer while visiting us.braun.com