Customer reviews from us.braun.com
Braun - Series 9 PRO+ Men's Electric Shaver Head Replacement 96M Electric Shavers - Silver
Average customer rating
2.2
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
10
4 Stars
3
3 Stars
1
2 Stars
4
1 Star
29
34%of customers recommend this product.
(
10 out of
29)
Customer Reviews for Braun - Series 9 PRO+ Men's Electric Shaver Head Replacement 96M Electric Shavers - Silver
Customer Rating
2
Garbage replacement head
on January 14, 2026
Posted by: Ritik
Replacement heads are sub standard quality. They don’t last even 3 months. Only the cartridge that comes with first purchase of shaver lasts about a year.
18 months is never going to happen, and with replacements it’s down to 3 months.
I’m on 3 series 9 shaver and between those 3 some 8-9 cartridges. But have had enough, no more Braun shavers.
18 months is never going to happen, and with replacements it’s down to 3 months.
I’m on 3 series 9 shaver and between those 3 some 8-9 cartridges. But have had enough, no more Braun shavers.
Quality
2
Response from us.braun.comBy Customer Care, January 16, 2026
Thank you very much for your feedback regarding your experience with the Braun Series 9 Shaver Replacement Head.
We sincerely apologize for the issues you encountered with the quality of these replacement heads. This is certainly not the experience we aim to provide, as we expect our products to last between 12 to 18 months, depending on the thickness of your hair.
Please know that we are here to assist you and would be more than happy to help resolve any concerns you may have. If you would like further assistance, feel free to reach out to us at 1-800-272-8611. Your satisfaction is important to us, and we appreciate the opportunity to address your needs.
We sincerely apologize for the issues you encountered with the quality of these replacement heads. This is certainly not the experience we aim to provide, as we expect our products to last between 12 to 18 months, depending on the thickness of your hair.
Please know that we are here to assist you and would be more than happy to help resolve any concerns you may have. If you would like further assistance, feel free to reach out to us at 1-800-272-8611. Your satisfaction is important to us, and we appreciate the opportunity to address your needs.
Written by a customer while visiting us.braun.com
Customer Rating
1
Poor design
on December 8, 2025
Posted by: Ron5
The lower blade fell out. This happened after less than a year of usage.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, December 10, 2025
Thank you for your feedback on your experience with the Braun Series 9 replacement head. We’re truly sorry to hear about your experience and understand your disappointment. We strive to ensure that our replacement shaver heads meet the quality you expect as a consumer. Your satisfaction is important to us.
If you need further assistance, please know that we are here to help you at 1-800-272-8611. We will definitely be able to assist you.
If you need further assistance, please know that we are here to help you at 1-800-272-8611. We will definitely be able to assist you.
Written by a customer while visiting us.braun.com
Customer Rating
1
Worst Braun shaver ever
on November 24, 2025
Posted by: Razzle Dazzle
Worst shaver of all I have ever had. I had the series 7 prior and that cut great. Its head broke so I got the series 9 thinking it was an upgrade, turns out it's the worst shaver ever even if you can say it's a shaver. This is the last Braun shaver I will buy. Honestly I don't have time to keep going over and over my face until it is beet red and my arm is tired just to get everything shaved. This shaver would have a difficult time cutting water let alone whiskers. Extremely disappointed Braun left the quality of cut off the list in the directions for this shaver. At least put it in the directions or on the package that is is a long time duration of shave with only a mediocre cut at best..
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, November 26, 2025
Thank you for sharing your thoughts on the Braun Series 9 Shaver Replacement Head, we're truly sorry that it did not met your expectations. We take quality very serious and we'll like to understand more what happened. Please contact us at (800) 272-8611, we're here to help you!
Written by a customer while visiting us.braun.com
Customer Rating
5
Continue using Braun.
on November 23, 2025
Posted by: ToughBeard
My beard is very difficult to cut and smooth shaving has been always a challenge. I used Braun shavers for many years, also used Panasonic foil and all Philips Norelco models. At the end and after spending a ton of money (specially with Philips and Panasonic blades), I have decided that there is nothing better than Braun for my personal use. I prefer to shave dry (no water and no cream) and can affirm that I cannot get a better shave than I get with my Braun 9 series. The result is always identical and very good.
There is also the money side to this - Braun shaving heads fit all 7, 8 and 9 series and can be used in any position. Comparatively, they cost less than Philips and Panasonic with the same or better performance. So, if you decided to use the latest 9 series Pro plus head on a 7 or 8 series, just go ahead and buy it, it will fit well and you won't be disappointed.
My 9 series handle is 8 years old, has been used several thousands times and performs like new. I wish other products were built like my shaver is.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
1
Bad
on September 22, 2025
Posted by: Vinny
I bought the series p and i am very disappointed Does NOT!!! give a close shave
Response from us.braun.comBy Customer Care, September 24, 2025
Vinny, thank you for sharing your experience with the Braun Series 9 Shaver Replacement Head. We're truly sorry to hear that it’s not providing the close shave you expected. We understand how frustrating it can be when a product doesn’t perform as intended, especially after investing in it.
We want to help you find a solution to this issue. Please contact us at (800) 445-5388 so we can assist you further. Your satisfaction is important to us, and we appreciate your feedback!
We want to help you find a solution to this issue. Please contact us at (800) 445-5388 so we can assist you further. Your satisfaction is important to us, and we appreciate your feedback!
Written by a customer while visiting us.braun.com
Customer Rating
1
Terrible replacement head
on September 7, 2025
Posted by: JaCC
If you are considering purchasing a the S9Pro replacement head, save the money and put it toward a new, non-Braun electric shaver. This replacement head is giving me the worst shaves I have ever had! The original shaver head that came on my shaver was fantastic, but wearing out. As soon as I started using the new head, it was apparent that something was off. It does not mater if you have 1 day stubble or a several day beard, the replacement head WILL NOT shave well! It pulls severely and does not cut much at all. I tried shaving at a few different lengths with the same results: Pulling, irritated skin, and having to follow up with a blade razor to finish the job. I thought I may have just had a bad head, but after diving into it this product is clearly flawed. DO NOT buy this replacement head or an S9Pro until this situation is rectified. This shaver is too expensive for this.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, September 9, 2025
Thank you for sharing your experience with the Braun Series 9 Shaver Replacement Head. We’re truly sorry to hear that you’ve had such a disappointing experience with the new head, especially since you were satisfied with the original. Your feedback is invaluable, and we understand how frustrating it can be when a product doesn’t meet your expectations.
Please know that our products go through many quality checks, and it’s concerning to hear that this replacement head has not performed well for you. We’d like to learn more about your experience to ensure that your concerns are addressed. If you could reach out to us at (800) 272-8611, we can provide the assistance you need and share your feedback with our Quality Assurance Team.
Thank you for taking the time to let us know, and we hope to resolve this for you soon.
Please know that our products go through many quality checks, and it’s concerning to hear that this replacement head has not performed well for you. We’d like to learn more about your experience to ensure that your concerns are addressed. If you could reach out to us at (800) 272-8611, we can provide the assistance you need and share your feedback with our Quality Assurance Team.
Thank you for taking the time to let us know, and we hope to resolve this for you soon.
Written by a customer while visiting us.braun.com
Customer Rating
5
on September 2, 2025
Posted by: Freemire
I bought ir works excellent every i use it to shave cuts evenly with every shave .
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
1
Extremely disappointed
on August 23, 2025
Posted by: William B
I have been a Braun user for 20 years a 7 ,a9, and now the nine pro. Got pro replacement head and after Three weeks of use it came apart.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, August 25, 2025
Thank you for your feedback on the Braun Series 9 Shaver Replacement Head, William.
We're sorry to hear that it came apart after just three weeks of use. Your satisfaction is important to us, and we take concerns about product quality seriously. We recommend to contact Braun support team at 1-800-272-8611 for accurate assistance with this.
We're here to help!
We're sorry to hear that it came apart after just three weeks of use. Your satisfaction is important to us, and we take concerns about product quality seriously. We recommend to contact Braun support team at 1-800-272-8611 for accurate assistance with this.
We're here to help!
Written by a customer while visiting us.braun.com