Customer reviews from us.braun.com
Braun - Series 9 PRO+ Men's Electric Shaver Head Replacement 96M Electric Shavers - Silver
Average customer rating
2.2
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
7
4 Stars
3
3 Stars
0
2 Stars
2
1 Star
21
28%of customers recommend this product.
(
7 out of
25)
Customer Reviews for Braun - Series 9 PRO+ Men's Electric Shaver Head Replacement 96M Electric Shavers - Silver
Customer Rating
1
Needs to go back to the quality they had at first.
on October 29, 2024
Posted by: Musht
I remember buying the first Shaver I bought in 1993, it lasted over 10 years and the head lasted for years. Now, you are lucky if the heads last over a month!
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, December 22, 2024
Quality has and will always be at the forefront of everything we do, so we're truly sorry to hear that your recent heads are lasting only a month. With our quality checks, and when taking care of the device in accordance to the user manual, this isn't what we expect anyone, let alone one of our loyal users to go through, so we'd like to help. Please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
horrible shave
on November 16, 2024
Posted by: Aaron4077
Verified Purchase:No
I've been using it for 3 months now. Never gives a good shave. I always have a few hairs it missed. Does not work for hair that lays slightly flat with a little curl. I always get a burn.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, November 18, 2024
When reaching for your Braun Series 9 Shaver, you should feel confident knowing you'll get the high-quality shave you deserve. We're sorry to hear about the hairs being missed, and that you had this kind of experience. With our quality and safety checks, this isn't what we expect, so please discontinue using your 94M Head. In the future, if you aren't doing so already, be sure the device is cleaned in accordance to the user manual. While shaving, be sure the device is held at a right angle, taut the skin, and shave against the growth of the hair for the closest shave. We'd like to make a detailed report to our Quality and Safety Team about your experience, and help get you the high-quality shave you deserve. Please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
Very DISAPPOINTED in shaving head
on February 24, 2025
Posted by: Beard is safer
I have had the OEM shaving head in my Series 925 for 6-weeks when I noticed a “break” in the foil portion of the head. It cut my face. I always clean my head after each use and clean using the “Smart Care Center” alcohol/lubricant docking station. My
previous head with my current Braun 925 shaver lasted over a year! Very disappointed. This is my 2nd Braun shaver in 5-years and probably my last.
previous head with my current Braun 925 shaver lasted over a year! Very disappointed. This is my 2nd Braun shaver in 5-years and probably my last.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, March 4, 2025
Firstly, thanks for choosing Braun to provide you with 5 years worth of shaves. We're sorry to hear about your shaving experience and what happened to the foil of your most recent shaver head. Please know that we understand your disappointment, especially since you cleaned the head after each use. With our quality and safety checks, this isn't the experience we expect you to have. However, if you aren't doing so already, as the foil is subject to wear, it's best to use light pressure when shaving. Pressing too hard can shorten the lifetime and cause damage to the foil. If you ever notice that your foil is damaged, we do not recommend using it. We'd love nothing more than to make a detailed report to our Quality and Safety Teams and assist you further. We can be reached at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
4
Many close shaves
on June 2, 2025
Posted by: Marty850
I've had my Series 9 Pro for several years now. It has provided hundreds of close shaves. Only issue is the cover of the power button just fell out one morning. Still operates... Just makes the shaver look broken... For the price of the shaver I was somewhat surprised and disappointed.
Quality
4
Value
4
Written by a customer while visiting us.braun.com
Customer Rating
2
Messy!
on June 8, 2025
Posted by: KRay
I’ve used Braun for many years, I think the new head design is a mistake. They have so much stuff inside the razor’s head, there’s no room for the whisker cuttings. Most cuttings end up on the floor or in your lap. I use the cleaning station which use the expensive refills.
No, I would not recommend this to a friend.
Quality
2
Value
2
Response from us.braun.comBy Customer Care, June 10, 2025
Thank you for sharing your thoughts about the new head design of the Braun Series 9 Shaver. We truly appreciate your long-time loyalty to Braun, and we’re sorry to hear that you’re experiencing issues with whisker cuttings.
It’s important to us that our products meet your expectations, and we understand how frustrating it can be when things don’t perform as you’d hoped. The cleaning station and its cartridges are designed to help maintain the performance of your shaver by extending the foil life and providing lubrication.
We’d love to assist you further and address any concerns you may have. Please feel free to reach out to us at (800) 272-8611. Your feedback is invaluable, and we're here to help!
It’s important to us that our products meet your expectations, and we understand how frustrating it can be when things don’t perform as you’d hoped. The cleaning station and its cartridges are designed to help maintain the performance of your shaver by extending the foil life and providing lubrication.
We’d love to assist you further and address any concerns you may have. Please feel free to reach out to us at (800) 272-8611. Your feedback is invaluable, and we're here to help!
Written by a customer while visiting us.braun.com
Customer Rating
5
Greatest Shave !!
on January 12, 2025
Posted by: bcso7
Had for about 3 months and so far so good! Best shave I have had in years and doesn’t irritate my face at all and I have a very sensitive face. Will update in about 4 months
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
1
Expensive but at least it's awful
on March 12, 2025
Posted by: Scooter
After being a total convert to Braun for years now, leaving behind other electric shavers and wet shaving, I'm really surprised at the lack of quality control. This replacement shaver head not only didn't work as well as the original, but it also fills the room with an overwhelming vibration that feels like the head is going to pop of the razor while using it. I'm thankful I didn't throw out the original head. Needless to say, I am returning it. And since I can't trust that another replacement head will work, I may have to look at another option for shaving. Sad because I absolutely love my Series 9. Best shaving experience in my 40 plus years of shaving. Someone please find the "inspected by" label in this product to locate the person responsible for passing this cheaply made replacement head, and retrain them. Or DOGE them.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, March 14, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from Braun. We'd like to learn more about your experience to help, as well as share this with our Quality Team. When you have a chance, please get in touch with us at (800) 272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
4
1 concern
on January 30, 2025
Posted by: DEW1955
I am thoroughly enjoying the shave I get with the Series 9 pro+. I do however, have a concern, regarding the lack of availability of replacement heads for the shaver. They have not been in stock since my purchase date, which has been over a month. I am afraid that I might have bought a disposable razor instead of something I would be using for years.
I would recommend this to a friend!
Quality
5
Value
4
Written by a customer while visiting us.braun.com