Customer reviews from us.braun.com
Braun - Series 9 PRO+ Men's Electric Shaver Head Replacement 96M Electric Shavers - Silver
Average customer rating
2.2
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
9
4 Stars
3
3 Stars
1
2 Stars
3
1 Star
27
31%of customers recommend this product.
(
8 out of
26)
Customer Reviews for Braun - Series 9 PRO+ Men's Electric Shaver Head Replacement 96M Electric Shavers - Silver
Customer Rating
5
A brand new shaver again
on May 6, 2026
Posted by: RCH8
Replace the original one after 16 months and I am able to shave in half the time now
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com
Customer Rating
1
Worse than 3 year old head
on April 20, 2026
Posted by: Gadgetdoc
My wife purchased this for me in December 2025. I finally started using it in March 2026, replacing my 3+ year old shaver head that was working fine. I am very much disappointed with this new head even though it is supposed to be improved. It takes much longer to shave with this newer head than the previous old head. The quality of shave is not as good either. The edges of the foil appear to be not exactly aligned and as a result it "feels like" it is scratching my face, although there are no actual scratches. I have used Braun shaver for many years and this is the first time I am disappointed. Today, I finally went back to my 3+ year old shaver head that I had yet not discarded - and voila, much better experience again(with the old head)!
Quality
1
Value
1
Written by a customer while visiting us.braun.com
Customer Rating
1
Very disappointed with the quality of the shave
on February 25, 2026
Posted by: Andyrose
I purchased the most expensive Braun Series 9 Pro+ shaver & cleaner system 17 months ago from Walmart & was never satisfied with the closeness of the shave. It would take me up to 15 minutes to complete the job & even with that exorbitant amount of time, my neck area would still be full of straggling hairs. Hoping that a new blade & cutter assembly would help, I ended up purchasing this shaver replacement head. Not only did it make no difference in the closeness of the shave, but I now encountered a new problem. The power button on the shaver stopped working, so it's no longer in usable condition. Out of disgust, I threw the shaver in the garbage & am now forced to purchase a new one. After the above experience I'm leaning toward the Phillips Norelco Prestige Ultra as it has very positive reviews. If Braun sends me a new replacement shaver, I'll give it another try. Since I no longer have the defective one, it's unlikely that they'll do so.
Response from us.braun.comBy Customer Care, February 27, 2026
Thank you for sharing your experience with the Braun Series 9 Pro+ shaver and cleaner system. We sincerely apologize for the issues you've encountered, particularly with the closeness of the shave and the malfunctioning power button. Your feedback is invaluable, and we take your concerns seriously.
We understand how frustrating this must be, especially after investing in a premium product. Please know that we are committed to resolving this for you. If you would like to explore options for a replacement or any other assistance, please reach out to us at 1-800-272-8611.
We understand how frustrating this must be, especially after investing in a premium product. Please know that we are committed to resolving this for you. If you would like to explore options for a replacement or any other assistance, please reach out to us at 1-800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
Norelco endorsement
on January 19, 2026
Posted by: Lee1
I have used this Series 9 for 4 years and never got a close shave. My 10 year old Norelco performs better and gives a close shave now as it is my travel razor. From the beginning I have never had a Braun shave that did not require a manual blade to make it smooth. A new head is half the price of a new razor.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, January 21, 2026
Thank you for sharing your experience with the Braun Series 9 Replacement Head. We understand how important a close shave is, and we’re sorry to hear that it hasn't met your expectations. We'll make sure to share this information with our Quality Assurance team.
Your satisfaction is important to us, and we appreciate your feedback. If you have any further questions or need assistance, please contact us at (800) 272-8611.
Your satisfaction is important to us, and we appreciate your feedback. If you have any further questions or need assistance, please contact us at (800) 272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
2
Garbage replacement head
on January 14, 2026
Posted by: Ritik
Replacement heads are sub standard quality. They don’t last even 3 months. Only the cartridge that comes with first purchase of shaver lasts about a year.
18 months is never going to happen, and with replacements it’s down to 3 months.
I’m on 3 series 9 shaver and between those 3 some 8-9 cartridges. But have had enough, no more Braun shavers.
18 months is never going to happen, and with replacements it’s down to 3 months.
I’m on 3 series 9 shaver and between those 3 some 8-9 cartridges. But have had enough, no more Braun shavers.
Quality
2
Response from us.braun.comBy Customer Care, January 16, 2026
Thank you very much for your feedback regarding your experience with the Braun Series 9 Shaver Replacement Head.
We sincerely apologize for the issues you encountered with the quality of these replacement heads. This is certainly not the experience we aim to provide, as we expect our products to last between 12 to 18 months, depending on the thickness of your hair.
Please know that we are here to assist you and would be more than happy to help resolve any concerns you may have. If you would like further assistance, feel free to reach out to us at 1-800-272-8611. Your satisfaction is important to us, and we appreciate the opportunity to address your needs.
We sincerely apologize for the issues you encountered with the quality of these replacement heads. This is certainly not the experience we aim to provide, as we expect our products to last between 12 to 18 months, depending on the thickness of your hair.
Please know that we are here to assist you and would be more than happy to help resolve any concerns you may have. If you would like further assistance, feel free to reach out to us at 1-800-272-8611. Your satisfaction is important to us, and we appreciate the opportunity to address your needs.
Written by a customer while visiting us.braun.com
Customer Rating
1
Poor design
on December 8, 2025
Posted by: Ron5
The lower blade fell out. This happened after less than a year of usage.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, December 10, 2025
Thank you for your feedback on your experience with the Braun Series 9 replacement head. We’re truly sorry to hear about your experience and understand your disappointment. We strive to ensure that our replacement shaver heads meet the quality you expect as a consumer. Your satisfaction is important to us.
If you need further assistance, please know that we are here to help you at 1-800-272-8611. We will definitely be able to assist you.
If you need further assistance, please know that we are here to help you at 1-800-272-8611. We will definitely be able to assist you.
Written by a customer while visiting us.braun.com
Customer Rating
1
Worst Braun shaver ever
on November 24, 2025
Posted by: Razzle Dazzle
Worst shaver of all I have ever had. I had the series 7 prior and that cut great. Its head broke so I got the series 9 thinking it was an upgrade, turns out it's the worst shaver ever even if you can say it's a shaver. This is the last Braun shaver I will buy. Honestly I don't have time to keep going over and over my face until it is beet red and my arm is tired just to get everything shaved. This shaver would have a difficult time cutting water let alone whiskers. Extremely disappointed Braun left the quality of cut off the list in the directions for this shaver. At least put it in the directions or on the package that is is a long time duration of shave with only a mediocre cut at best..
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, November 26, 2025
Thank you for sharing your thoughts on the Braun Series 9 Shaver Replacement Head, we're truly sorry that it did not met your expectations. We take quality very serious and we'll like to understand more what happened. Please contact us at (800) 272-8611, we're here to help you!
Written by a customer while visiting us.braun.com
Customer Rating
5
Continue using Braun.
on November 23, 2025
Posted by: ToughBeard
My beard is very difficult to cut and smooth shaving has been always a challenge. I used Braun shavers for many years, also used Panasonic foil and all Philips Norelco models. At the end and after spending a ton of money (specially with Philips and Panasonic blades), I have decided that there is nothing better than Braun for my personal use. I prefer to shave dry (no water and no cream) and can affirm that I cannot get a better shave than I get with my Braun 9 series. The result is always identical and very good.
There is also the money side to this - Braun shaving heads fit all 7, 8 and 9 series and can be used in any position. Comparatively, they cost less than Philips and Panasonic with the same or better performance. So, if you decided to use the latest 9 series Pro plus head on a 7 or 8 series, just go ahead and buy it, it will fit well and you won't be disappointed.
My 9 series handle is 8 years old, has been used several thousands times and performs like new. I wish other products were built like my shaver is.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting us.braun.com