Customer reviews from us.braun.com
Braun - Series 9 PRO+ Men's Electric Shaver Head Replacement 96M Electric Shavers - Silver
Average customer rating
2.2
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
7
4 Stars
3
3 Stars
0
2 Stars
2
1 Star
21
28%of customers recommend this product.
(
7 out of
25)
Customer Reviews for Braun - Series 9 PRO+ Men's Electric Shaver Head Replacement 96M Electric Shavers - Silver
Customer Rating
1
Replacement Head is a piece of junk
on December 7, 2024
Posted by: Sorry I wasted my money
Verified Purchase:No
Less than a year after purchasing a Series 9 pro shaver the shave quality had degraded so badly that I thought I needed a new shave head. I purchased a new shave head and the quality of my shave did not improve. Then within two weeks of purchase the shave head fell apart in the middle of a shave. The foil and blade just fell off the head and could not be fixed. It seems Braun has some serious quality control issues. For the price you pay for the shaver and replacement heads, they should last a whole lot longer than they did.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, December 22, 2024
Quality has and will always be at the forefront of everything we do, so we never expect a replacement head to fall apart within 2 weeks of purchase. In fact, it should make your shaver feel brand new, especially when cleaned and maintained in accordance to the user manual. We'd like to connect about this and help. Please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
Series 9 Blade Replacement
on November 15, 2024
Posted by: Sid101
Verified Purchase:No
Why haven’t you addressed the quality issue with your Series 9 replacement heads? There is a serious issue with the head failing in a few months or less. Many customers have notified you of the issue, and still no curative response. Customers, myself included, will now switch to Panasonic after being lifelong Braun users. Does your owners, Proctor & Gamble, know of the negative goodwill you have/are generating? I’ll be sure to tell them.
How about a real response, not your standard “we are so concerned about quality and hope you’ll call to discuss”. I’ve tried that and still no meaningful response. The ball’s in your court, P&G is next.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, November 18, 2024
Thanks for bringing this to our attention, Sid. Quality has and will always be at the forefront of everything we do, so we never expect the head to fail within a few months of use, especially when cleaning the device in accordance to the user manual. Hearing from our consumers is important to us as it helps us correct any quality problems that we may be seeing. Please connect with us again about this as this isn't something we take lightly. We can be reached at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
Series 9 Sport
on September 27, 2024
Posted by: Navy Doc
This razor was ok at the beginning. Then I needed a replacement blades/head. It lasted about 8 shaves before falling apart. Since this is the second razor head I bought that fell apart after a fee shaves I will show this razor way. These heads so cheap it's discussing.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, December 20, 2024
Our replacement heads are all quality-tested many time before you receive them, so we're very sorry to hear about this. Please give us a call at (800) 272-8611, and we'll be glad to help!
-The Braun Team
-The Braun Team
Written by a customer while visiting us.braun.com
Customer Rating
1
Disappointing shave.
on November 5, 2024
Posted by: Paul seven
Verified Purchase:No
I purchased the series 9 pro with high hopes of a good close shave. That’s never materialized. It takes a long time to try to actually get most of the whiskers, but never fully shaves the entire area of your face or neck. I even replaced the head and a shave is still less than satisfactory. So this was a lot of money spent that I regret that I should have sent it back for a refund.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, December 20, 2024
Paul, you deserve nothing short of an exceptional shave, so we're sorry to learn about this. With our quality checks, this isn't what we expect, especially if you stretch your skin taut while you shave, hold the shaver at a right angle, and shave against the growth of your hair. It also may be possible that your skin need to adjust to this new device. We want to help with this, so when you're free, please call us at 800-272-8611.
Written by a customer while visiting us.braun.com
Customer Rating
1
Replacement Blades are garbage
on January 23, 2025
Posted by: RickJ
I am on my 3rd replacement blade in less than 16 months. The foils keep falling off and cannot be replaced. I have been using by Braun Series 9 for 8 plus years. Nothing has compared to the original blade that came with the purchase. The last 3 replacements which have all broken, always pulled my hairs (I shave daily) and could never get as close a shave as I used to. I actually still have my original blade and use it as a back up when my new ones fail. Honestly, I think it provides a better shave still than the new replacement blades. PLEASE FIX THIS QUALITY ISSUE or start losing customers for life.
No, I would not recommend this to a friend.
Quality
5
Value
1
Response from us.braun.comBy Customer Care, February 3, 2025
Thank you for your review. We want to assure you that our products are thoroughly tested to meet our high quality standards, so this is unusual. While it's possible the razor itself may need to be looked at by a service center, please give us a call at (800) 272-8611 first so that we can learn more and see how we can best assist.
Written by a customer while visiting us.braun.com
Customer Rating
1
Cheap and flimsy
on October 28, 2024
Posted by: CVale
I like my Braun Series 9 Pro, but the new replacement heads that Braun sells are cheap and don't last. Shame on Braun for cutting corners on quality just to save money. I will not by any Braun products going forward.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, October 29, 2024
Thank you for your review. Please know that quality remains at the heart of Braun, and our products are extensively tested to meet those high standards. How long a braun replacement head lasts will depend on a number of factors, including hair thickness, how often you shave, and shaver maintenance. When you have a moment, please give us a call at (800) 272-8611. We'd like to learn more about your experience and see how we can help.
Written by a customer while visiting us.braun.com
Customer Rating
1
Replacement blade for series 9
on March 3, 2025
Posted by: Ngrice
Terrible product, I bought the replacement head for my braun pro 9 razor and it is terrible. Doesn't fit like the original and is all plastic. Very disappointed.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, March 5, 2025
We're also disappointed to hear this. Please know that we stand by the quality of our products, which are thoroughly tested to meet our high standards. When you have a moment, we would be glad to hear from you at (800) 272-8611 so that we can learn more and see how we can help.
Written by a customer while visiting us.braun.com
Customer Rating
1
Head Replacement 94M gives a bad name to Braun
on July 18, 2025
Posted by: Prof Shoar
Like many Braun loyalist here I too am very disappointed not only at the head replacement part that is totally inadequate, poorly designed and manufactured and it simply doesn't work (100s and 1000s of customers cannot simply be wrong), but for the first time not that I am disappointed but pretty frustrated at Braun as a company to produce such a junk as a product. These replacement head are not cheap either! What good does it do to have a quality product but an awful shaver head that simply doesn't work! After mere 3 month of light use, more than half the whiskers end up on my chest, arms and on the bathroom's countertop. It barely keeps any inside. It takes 20 minutes to achieve a mediocre shave with quite a few hairs still on my jaws and neck. A day later you see and feel the stubs out on your face.
Braun needs to pay a serious attention to this matter that it deserves and it must provide a clear path to address this problem rather than keep providing just a PR lip service here.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from us.braun.comBy Customer Care, July 22, 2025
We’re very sorry to hear that your experience with the Braun Series 9 Shaver Replacement Head has not met your expectations. We understand how frustrating it can be when a product does not perform as anticipated, especially when you are a loyal Braun user. Your feedback is crucial, and we will certainly share your comments with our Quality Assurance Team to address these concerns.
We want to ensure you have a positive experience with our products, so please reach out to us directly at 1-800-BRAUN-11 so we can learn more and assist you further. Thank you for taking the time to share your thoughts with us.
We want to ensure you have a positive experience with our products, so please reach out to us directly at 1-800-BRAUN-11 so we can learn more and assist you further. Thank you for taking the time to share your thoughts with us.
Written by a customer while visiting us.braun.com