Customer reviews from sharkninja.com
Ninja - SLUSHi Max Smart Frozen Drink Maker 150 oz - Blue & Peach
Average customer rating
4.8
(179 Reviews)
Rating breakdown 179 reviews
5 Stars
164
4 Stars
6
3 Stars
5
2 Stars
2
1 Star
2
97%of customers recommend this product.
(
96 out of
99)
Customer Reviews for Ninja - SLUSHi Max Smart Frozen Drink Maker 150 oz - Blue & Peach
Customer Rating
2
Makes good stuff. Stains bad
on February 11, 2026
Posted by: Gremlinsouthern
Gender:Female
Stains badly. Does not come clean they do not replace the vessel. Poorly made.
Response from sharkninja.comBy SharkNinja, February 14, 2026
Hello,
Thank you for taking the time to leave a review.
We’re disappointed to hear that your vessel is staining and not coming clean, that’s definitely not the experience we want for you. We understand how disappointing it is to feel that a product isn’t holding up in quality. We also apologize for any frustration you’ve experienced regarding replacement options. Your feedback are incredibly important, and we’ll be sure to share this with the appropriate team review. If you do require further assistance, please feel free to contact our support team via the link below. We are always ready to assist and ensure your experience is a positive one.
Contact Page: https://support.sharkninja.com/contact-us
Kind Regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re disappointed to hear that your vessel is staining and not coming clean, that’s definitely not the experience we want for you. We understand how disappointing it is to feel that a product isn’t holding up in quality. We also apologize for any frustration you’ve experienced regarding replacement options. Your feedback are incredibly important, and we’ll be sure to share this with the appropriate team review. If you do require further assistance, please feel free to contact our support team via the link below. We are always ready to assist and ensure your experience is a positive one.
Contact Page: https://support.sharkninja.com/contact-us
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
This is a must buy!
on February 9, 2026
Posted by: Lefo3
I absolutely love this machine! The slush assist is a game changer. Just hit the button and the machine knows what to do. It chills so quick too!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Cool machine
on February 7, 2026
Posted by: Jamas74
from Indiana
Gender:Male
I bought this a couple weeks ago and so far so good. I've made milkshakes twice and they turned out great! I'm looking forward to warm weather and trying different alcoholic slushies.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great products
on February 6, 2026
Posted by: Williamdmcrae
Gender:Male
Love shark products they're the best quality. I recommend this product
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
OMG! I LOVE IT!
on February 6, 2026
Posted by: NAYE55
from St. Louis, MO
Gender:Female
I am glad I finally got this. I have been wanting it since it was released. I LOVE IT. It's a little bit noisy but that doesn't take away from the level of satisfaction.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing machine
on February 4, 2026
Posted by: Humbleman
Gender:Male
Love this one like I love the last version of the slushi machine but the slushi assist and the 150 oz vessel is just amazing and my family loves it also and I wish I was a affiliate of Ninjas products so I could get to try them out first
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Doesn't meet advertised specifications
on February 3, 2026
Posted by: OldRVGuy
Gender:Male
I purchased the Max for the ability to slush higher alcohol drinks. I just tested the ability using a premixed Jose Cuervo Strawberry Margarita mix at 20% alcohol. Using the SlushAssist mode, it never left sensing mode. It continued to ask for water to be added to the mix until, by my calculations, the alcohol content was down to around 14%. That doesn't meet the advertised specifications.
Response from sharkninja.comBy SharkNinja, February 4, 2026
Hello there,
Thank you for taking the time to leave a review on the SLUSHi Max.
We sincerely regret that you we're unable to process your Margarita mix, and we apologize for any inconvenience this may have caused. If your recipe has not reached the desired texture after 60 minutes, turn the temperature dial clockwise once to get to a colder temperature. Wait 10–15 minutes to test the recipe. If the texture still isn’t what you desire, increase temperature by one level again. Repeat until desired texture is achieved. You can also try using the SPIKED MAX mode to help process your mix more effectively. If you're still experiencing any issues, feel free to reach out to our team. We're here to help. All of the applicable links are provided below.
Self-Help Guide: https://sharkninja.my.salesforce.com/sfc/p/#Hs000008nIdi/a/Hs000000K8Ry/ey2GWATM4ox6PaeNA4zWMmXjcQidWTuONb83z.BgdRM
Contact Page: https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review on the SLUSHi Max.
We sincerely regret that you we're unable to process your Margarita mix, and we apologize for any inconvenience this may have caused. If your recipe has not reached the desired texture after 60 minutes, turn the temperature dial clockwise once to get to a colder temperature. Wait 10–15 minutes to test the recipe. If the texture still isn’t what you desire, increase temperature by one level again. Repeat until desired texture is achieved. You can also try using the SPIKED MAX mode to help process your mix more effectively. If you're still experiencing any issues, feel free to reach out to our team. We're here to help. All of the applicable links are provided below.
Self-Help Guide: https://sharkninja.my.salesforce.com/sfc/p/#Hs000008nIdi/a/Hs000000K8Ry/ey2GWATM4ox6PaeNA4zWMmXjcQidWTuONb83z.BgdRM
Contact Page: https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
Good product
on February 3, 2026
Posted by: Betty 1205
Gender:Female
I bought this like 3 months ago and I start using this last month, I like it but after use this the container have big yellow spot. Maybe because the material quality ?
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 3, 2026
Hi Betty,
Thank you for taking the time to share your experience with the SLUSHi Max. We’re glad to hear you’ve been enjoying the product, and we’re sorry to hear about the yellowing on the container. Some brightly colored or acidic ingredients can cause temporary staining on plastic surfaces, but this does not affect performance or safety. We recommend washing the container promptly after each use with warm water and mild dish soap, and soaking it with a little baking soda if the discoloration persists. If the staining seems unusual or you feel something may not be right with your unit, our team would be happy to help. Please reach out to us through our support page at https://support.sharkninja.com/contact-us so we can assist you further. Thank you again for being part of the Ninja family.
Sincerely,
Ninja Kitchen
Thank you for taking the time to share your experience with the SLUSHi Max. We’re glad to hear you’ve been enjoying the product, and we’re sorry to hear about the yellowing on the container. Some brightly colored or acidic ingredients can cause temporary staining on plastic surfaces, but this does not affect performance or safety. We recommend washing the container promptly after each use with warm water and mild dish soap, and soaking it with a little baking soda if the discoloration persists. If the staining seems unusual or you feel something may not be right with your unit, our team would be happy to help. Please reach out to us through our support page at https://support.sharkninja.com/contact-us so we can assist you further. Thank you again for being part of the Ninja family.
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com