Customer reviews from jbl.com
JBL - Endurance Peak 4 - True Wireless Bluetooth Noise Cancelling Sport In-Ear Earbuds - 2025 - Purple
Average customer rating
4.2
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
24
4 Stars
9
3 Stars
2
2 Stars
3
1 Star
3
Customer Reviews for JBL - Endurance Peak 4 - True Wireless Bluetooth Noise Cancelling Sport In-Ear Earbuds - 2025 - Purple
Customer Rating
5
Great Product!
on August 26, 2026
Posted by: ffalcon
from Baton Rouge, LA
Just purchased these and I love them. They fit so good on the ear without bothering it or hurting my ear. Sound is great. Love the case. Definitely would recommend.
Written by a customer while visiting jbl.com
Customer Rating
1
Disappointed
on August 22, 2026
Posted by: Lee1601
Ran over my peak 3. Made the purchase for thr peak 4. Looks better, feels better, but functions are a downgrade from the peak 3. Touch control is a downgrade. Lack precision compare the peak 3. Have to precisely hit a particular spot otherwise it won't do anything. Have to tap it precisely and hard for it to detect the touch function, which hurts my ear each time tapping it. You just have to gently touch the side for the peak 3 for the function, which was smooth and accurate. For independent use of bud, it doesn't default to the main function unlike the peak 3, which was convinient when I'm in class and only need one earbud on. I'm returning this tomorrow and picking up another peak 3.
Response from jbl.comBy Customer Support, August 23, 2026
Thank you for sharing your experience with our JBL Endurance Peak 4. We're sorry to hear that it did not meet your expectations compared to the Endurance Peak 3. We appreciate the detailed comparison and we'll be sure to share your comments with the appropriate team for review. We appreciate your continued support of the Endurance series.
Written by a customer while visiting jbl.com
Customer Rating
3
Bluetooth issues?
on August 12, 2026
Posted by: Sedghammer
from Waynesville, NC
I bought these two weeks ago and they are absolutely driving me insane. And even when they are fully cleaned and put back into their case, they still tried to connect to my phone constantly. Which means my audio keeps pausing or my videos keep pausing when i'm trying to just watch them without them in my ears. If JBL could figure out an update for a "fix" that would be sincerely appreciated!
Response from jbl.comBy Customer Support, August 16, 2026
With TWS ear buds like our JBL Endurance Peak 4, charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. These issues can be resolved by cleaning the metal contact points on the earbuds and case. If you've tried all these steps, please contact our customer support for further assistance. https://support.jbl.com/
Written by a customer while visiting jbl.com
Customer Rating
5
on August 11, 2026
Posted by: Russ H
from Dodd City Texas
Just received my new buds, WOW!! First pair of serious sounding buds that actually fit my ears and do not fall out while running!! I always love all my JBL products and these prove my point! Great bass, sound exactly what I hoped!!
Written by a customer while visiting jbl.com
Customer Rating
1
Ok sound on music. Not good for calls
on August 6, 2026
Posted by: Monsterdave
These ear buds are good for listening to music. That's it . I'm very physical at my job and when I'm on a call the other person on the line .they can only hear everything else other than me . I can not recommend them at all . Bad deal for the price.
Response from jbl.comBy Customer Support, August 10, 2026
Our JBL Endurance Peak 4 have features and one of the those are the Adaptive Noise Cancelling and Ambient Aware. It is possible that the Ambient aware is activated while on call. During your call, you may activate the Adaptive Noise cancelling feature by pressing once on the left earbud or use our JBL Headphones app for more options. Also, make sure that your device microphone output is set to the earbuds. Additionally, ensure the earbuds are updated to the latest firmware version via the JBL Headphones App. If the issue still persist, please contact our customer support directly so we can assist you further. https://support.jbl.com/
Written by a customer while visiting jbl.com
Customer Rating
2
Below average performance
on July 26, 2026
Posted by: Ali98
from Baku, Azerbaijan
There are very frequent Bluetooth connectivity issues, especially when using more than one device. On top of that, the sound is super weak. If you have anger management issues or bad nerves, buy at your own risk.
Sound isolation breaks down as soon as you start moving, no matter which ear tip size you use. Because of this, they are absolutely not suitable for workouts.
No complaints regarding battery life and water resistance — everything is fine on that front.
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome
on July 14, 2026
Posted by: Ash13y
from MA
I love these pretty purple headphones, they sound so good!
Written by a customer while visiting jbl.com
Customer Rating
2
PHONE QUALITY SUCKS BAD!!!!!!!!!!!!!!!!!
on July 14, 2026
Posted by: DCONSTANT
WELL WHERE DO I START I GUESS LET ME GIVE THE POSSITIVE. FIT IS GOOD, MUSIC SOUND IS GOOD.....YEP THATS WHERE IT ENDS. IF YOU ARE PLANNING TO USE THEM OUTDOORS YOU MIGHT ASWELL JUST HAVE THE PERSON ON THE OTHER END OF THE LINE COME MEET YOU WHERE YOUR AT BECAUSE DURING A PHONE CALL ALL THE OTHER PERSON ON THE OTHER END HEARS IS EVERYTHING AROUND YOU. NOT HAPPY AT ALL FROM A BRAND COMPANY.
Written by a customer while visiting jbl.com