Customer reviews from kitchenaid.com
KitchenAid - Counter-Depth French Door Refrigerator with Intelligent Auto Fill - Stainless Steel
Average customer rating
4.2
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
11
4 Stars
4
3 Stars
3
2 Stars
1
1 Star
1
73%of customers recommend this product.
(
11 out of
15)
Customer Reviews for KitchenAid - Counter-Depth French Door Refrigerator with Intelligent Auto Fill - Stainless Steel
Customer Rating
2
Beautiful but disappointing
on October 28, 2026
Posted by: ShellyDisney
[This review was collected as part of a promotion.] I wanted to love this refrigerator, but I am disappointed. I have had to have it serviced once and it didn’t fix the issue so they have to come back out. Two service calls in a month of owning it. It’s a beautiful appliance, but I would not be able recommend a Kitchen Aid.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Water disp
on October 27, 2026
Posted by: Disp
[This review was collected as part of a promotion.] Only thing I don’t care for in the water don’t dispense could after one cup and takes a long time to cool down
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very happy with this fridge
on October 21, 2026
Posted by: E.B.
[This review was collected as part of a promotion.] The fridge is great. I like the layout of the drawers and doors. Components seem sturdy and designed with quality in mind. I also enjoy the water dispenser auto filling cups and bottles. This is especially helpful for the kids.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great design, fit and finish and operation!
on October 21, 2026
Posted by: efs2026
[This review was collected as part of a promotion.] Excellent temperature control for both refrig and freezer compartments. Easy to use drawers and shelves.
In-door ice maker and container operation is smooth. Water filter is easy to install and remove.
Food remains fresh in all compartments with consistent humidity.
In-door ice maker and container operation is smooth. Water filter is easy to install and remove.
Food remains fresh in all compartments with consistent humidity.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Beautiful Juniper Color
on October 21, 2026
Posted by: Charleston Fridge
[This review was collected as part of a promotion.] I absolutely love the Juniper color and the wood accents inside. They give the refrigerator such a beautiful, high-end look. I also love that you can swap out the handles for gold ones to really customize it to your style. It’s such a nice touch! My only complaint is that the ice bin could be bigger, as we seem to run out of ice pretty quickly. Other than that, I’m extremely happy with this refrigerator. It’s both beautiful and functional!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Continually Defective
on October 20, 2026
Posted by: Anon163848
I’ve now had this same refrigerator twice now and both times the fridge has been defective. First the freezer drawer wouldn’t close all the way so they swapped out the whole unit. Now the new unit seemingly has a defective door sensor and now thinks the door is open at all times. Also plastic film has been installed improperly and cannot be removed without potentially removing entire pieces. The water autofill was a cool feature but now that the unit thinks the door is open it is no longer working. There are also parts where you can see the insulation on the outside of the fridge and the inside. Overall would not recommend so far.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Kitchenaid Social Team, Consumer Service, October 23, 2026
We are truly sorry to hear about the ongoing issues you have experienced with not just one, but two KitchenAid refrigerators, including the door sensor problems, non-functioning autofill, and the cosmetic and insulation concerns. We understand how disappointing and exhausting this situation is for you, and we want to help make things right. Please connect with us directly using one of the options below.
Facebook: http://spr.ly/6427BHbRwR
Instagram: http://spr.ly/6421BHbRwV
Live Chat: http://spr.ly/6423BHbRwX (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #25385863 and a restatement of your issue.
We’re looking forward to hearing from you.
Kristin S
Facebook: http://spr.ly/6427BHbRwR
Instagram: http://spr.ly/6421BHbRwV
Live Chat: http://spr.ly/6423BHbRwX (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #25385863 and a restatement of your issue.
We’re looking forward to hearing from you.
Kristin S
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on October 20, 2026
Posted by: Marge46
[This review was collected as part of a promotion.] I like my new refrigerator. The wood on the pull-out shelf really elevated the look and I like the auto fill water feature on the door. There is a problem with the door on the left side of my french door refrig, It does not stay open like the door on the right. I had the service department out twice and they said the door was to heavy with the ice maker on that side so nothing can be done about it. They even called Kitchen Aid to see if there was a fix. I was disappointed with that assessment.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Beautiful Refrigerator with handy features
on October 18, 2026
Posted by: Intelligent fridge
[This review was collected as part of a promotion.] I'm really happy with my KitchenAid refrigerator! Not only does it look beautiful in my kitchen, but it's also very functional and thoughtfully designed. One of my favorite features is the intelligent auto-fill water dispenser. It's so convenient and one of those little luxuries you quickly get used to!
I also love the bottom freezer drawer. It makes everything easy to access and keeps frozen foods organized without taking away from the spacious refrigerator above. The French doors are great, and the interior has plenty of room for everything.
Overall, I'm very pleased with this refrigerator. It's stylish, practical, and has some really nice features that make everyday life a little easier. Definitely a great addition to my kitchen!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com