Customer Reviews for Forno Appliances - Azienda Dual Zone Convertible 108-Bottle Wine Cooler - Stainless steel
Customer Rating
3
N/A
on December 6, 2023
Posted by: Nallely
I bought this wine cooler, expecting it to be complete. When we were installing it there were handle screws missing which are important to the cooler.
Response from Forno Appliances By Forno Support Team, December 12, 2023
We apologize for this inconvenience. Please reach out to our parts department at mypart@forno.ca and we we send any parts you may need within 48 hours!
The delivery guys deliver the wine cooler to my basement safe and professionally. However, I found one of the nut is missing for fixing the Handle, I will ask them to send it to me. The cooling is good and fast after starting.
Product was looking good but missing screws for handle. I have put in a request and waiting for the screw
Response from Forno Appliances By Michael, Customer Service, July 20, 2023
Hi Raj,
We apologize for the missing screws from your wine cooler. I see you are in contact now with our customer service agent Caroline. We will be providing you tracking for your missing screws by end of day today! If you have any further questions or concerns, please don't hesitate to reach out to Caroline or our customer support team at mysupport@forno.ca.
Purchased this item brand new and I’m missing parts already on delivery. I’ve read that this is apparently a common mistake. Maybe the company needs to put these smaller items in a bag and just include it in the package oppose to everyone having to keep ordering additional parts.