Customer reviews from De'Longhi
De'Longhi - Coffee Care Kit - White
Average customer rating
4.5
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
22
4 Stars
3
3 Stars
0
2 Stars
1
1 Star
2
88%of customers recommend this product.
(
22 out of
25)
Customer Reviews for De'Longhi - Coffee Care Kit - White
Posted by: Kristin in ATL
Verified Purchase:Yes
Our DeLongi espresso machine flashed red buttons and quit. We needed to do the yearly descale. I bought the kit listed online. It arrived quickly and well packaged (no leaking product). We followed the directions online for our model and had fresh cappuccinos within the hour. (Read your machine’s instructions carefully, there is an extra product in this kit you may not need).
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: Bman
Verified Purchase:Yes
Used descale after 3years of use, great kit, maker unit is still kickin
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: JimP
Verified Purchase:Yes
We love our coffee maker—actually a Wolf built-in made by DeLonghi. While not too complicated the descaling steps and diagrams could be made easier to follow—especially for those doing their first descale
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: Rich T
Verified Purchase:Yes
Has everything you'll need for maker to be kept working properly
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: Cristy
Verified Purchase:Yes
I’m disappointed that the descaler solution had opened and leaked out before shipping. Bummer.
No, I would not recommend this to a friend.
Response from De'LonghiBy J.F, CS Team, December 29, 2022
Hello,
It is disappointing to hear that you received a damaged item from us. We would appreciate the opportunity to correct this issue. Please contact us and request to speak with one of our reviewing team specialists at 800-322-3848 M-F between 9 am and 8 pm Est.
We look forward to hearing from you.
Thank you.
It is disappointing to hear that you received a damaged item from us. We would appreciate the opportunity to correct this issue. Please contact us and request to speak with one of our reviewing team specialists at 800-322-3848 M-F between 9 am and 8 pm Est.
We look forward to hearing from you.
Thank you.
Written by a customer while visiting De'Longhi
Posted by: T. Smith
Verified Purchase:Yes
Has all you will need to maintain your machine in tip top form. A well thought out kit.
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: Otamot
Verified Purchase:Yes
Tis is great to have. As long as you keep the machine clean it serves you well for a long time. My Magnifica S is 7 years old and has not missed a day of making me a perfect cappuccino.
I would recommend this to a friend!
Written by a customer while visiting De'Longhi
Posted by: Lin S
Verified Purchase:Yes
Have not tried the products yet, but they arrived damaged, and it looks like they have leaked but nothing was wet. A little strange. Also, there were supposed to be hard water test strips in the kit, but there were not.
No, I would not recommend this to a friend.
Response from De'LonghiBy JSM, CST, April 20, 2023
Hello, thank you for sharing your experience with us, we are sorry to hear that you were not completely satisfied with your order. We would love to rectify this matter for you. Please contact us at 1 (866) 528-8323 Monday - Friday 9:00am-8:00pm Eastern standard and refer to ticket number 4019345. Thank you.
Written by a customer while visiting De'Longhi