The machine is making a lot of noise and fails to produce enough steam to make a cup. It seems to have some malfunction. What should I do?
No, I would not recommend this to a friend.
Response from De'LonghiBy Delonghi Reviews, February 28, 2024
Hello, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-877-977-3578.
We have used the descaler on both of our Delonghi machines over the past four years and not had any problems with calcium build up. It does a superb job of keeping the machines clean even with the hard water we have. Highly recommended.