Customer reviews from swiffer.com
Swiffer - Sweeper Wet Mop Cloths, Fresh Scent, 24/Box - White
Average customer rating
3.1
(101 Reviews)
Rating breakdown 101 reviews
5 Stars
30
4 Stars
16
3 Stars
13
2 Stars
17
1 Star
25
62%of customers recommend this product.
(
49 out of
79)
Customer Reviews for Swiffer - Sweeper Wet Mop Cloths, Fresh Scent, 24/Box - White
Customer Rating
1
Beware! Terrible new scent
on November 1, 2025
Posted by: Bill 123
New smell is overwhelming and can’t get it aired out.
Too bad I was a long time customer…
No, I would not recommend this to a friend.
Written by a customer while visiting swiffer.com
Customer Rating
1
SHEETS FALL OFF IN JUST A FEW SWIPES
on July 8, 2020
Posted by: Swifferino
from Oregon
Very disappointing. I am using the correct size wet sheet with the correct size sweeper. I know how to put the sheet on the head so please don’t say I’m just doing it wrong. The sheet ends are so wet, thin and slippery that they slip out of the grippers in just a few strokes. Great concept but it doesn’t work.
No, I would not recommend this to a friend.
Response from swiffer.comBy The Swiffer Team, July 27, 2020
The Swiffer Sweeper should be an easy way to get your floor shining. We'd like to chat and get more information to best help. When you have a chance, please reach out to us at (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
2
Poor packaging
on January 3, 2024
Posted by: Stigger
from Georgia
Love the product hate the packaging, twice now it has ruined other items I purchased by leaking everywhere. They should definitely rethink the packaging for better quality control. Probably will try a different brand next time even though I do really like the product.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, January 7, 2024
We're just as disappointed as you are, Stigger, as our products go through strict quality checks, ensuring they reach you in only the best condition. We know this was frustrating, and assure you that the Swiffer team is working to fix this. So we can learn more about your experience and see how we can help make this right, please give us a call at (800) 742-9220, 9 AM — 6 PM EST, Monday – Friday.
Written by a customer while visiting swiffer.com
Customer Rating
1
Swiffers need to be wider!
on February 14, 2024
Posted by: No a happy customer
from California
I've been using wet Swiffers since they first came out, a great product BUT, PLEASE make the width of them wider as the new versions are WAY too narrow to stay on the applicator - one swipe and they come loose. I hate to quit using the product, but it drives me crazy to keep having to adjust the pad that keeps falling off!
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, February 15, 2024
We appreciate your great loyalty to Swiffer, and we're sorry to hear that this has been your experience. We can assure you that our Swiffer Wet cloths go through strict quality to ensure that you can use them with ease. We recommend making sure that enough material is being tucked into the grippers. and that your putting enough downward pressure onto the Sweeper head so that it stays flat. We certainly value your feedback, and we'll be sure to share this with our team. As well, we'd like to look into this further for you. When you have a chance, please give us a call at (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Scent is overpowering
on April 9, 2025
Posted by: ScentSensitive
The 'scent' is over powering. If you have any sensitivity to artificial scents, do not use. I don't see the option for unscented. Purchased the Fresh Scent
Response from swiffer.comBy Customer Care, April 10, 2025
We're sorry to hear that the scent of your Swiffer Sweeper pad refills was stronger than you would've liked, and we appreciate you sharing your feedback with us. We do extensive research and testing when we design our products to make sure we're creating features and scents that meet the needs and preferences of our consumers, so it's disappointing that this doesn't seem to be the case here, and we're glad you let us know. Your satisfaction is important to us, and we'd like to learn more about this, so that we can assist you further from here. Please give us a call at (800) 214-8734, any time from 9:00AM-6:00PM EST Monday-Friday, so we can help!
Written by a customer while visiting swiffer.com
Customer Rating
5
Swiffer saved the day!
on September 20, 2025
Posted by: NYBomber15
from Burlington, NC
Outstanding! We had our 15 year old dog who had a nose bleed we could not stop. We rushed him to the vet and they stopped it. When we got home the floor looked like someone had been stabbed. I took the Swiffer with a wet pad and every bit of blood came up! I was so happy since I thought I would have to scrub on my knee’s the hard wood floor. Thank you Swiffer for saving my knee’s!
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
4
Scrubbing strip needs to be underneath further
on September 30, 2025
Posted by: Terlynn
Why doesn't the scrubber strip fit nicely underneath the base? The strip all we seems to sit on top of the base so you can't really even scrub anything. Can you please move the scrubbing strip further down so when you tuck the ends into the slots on the top the scrubber strip is underneath the base instead of on the side....
Written by a customer while visiting swiffer.com
Customer Rating
1
Hate the scent
on March 1, 2026
Posted by: Jan56
The wet pads work well but they have a horrible scents. I have tried several different wet pads and all of them have very strong scents which are not very pleasant . The company should make some wet pads with a more appealing scent , maybe with a lemon scent or just plain unscented.
Response from swiffer.comBy Customer Care, March 3, 2026
Hi Jan! Thank you for your feedback regarding the scents of our Swiffer wet pads. I’m sorry to hear that you find the scents too strong and not to your liking. We understand that scent preferences can vary greatly among our consumers.
Currently, all our PowerMop solutions, WetJet solutions, and wet cloths contain fragrance, as a significant amount of research indicates that most consumers prefer some level of scent when cleaning their homes. However, I appreciate your suggestion for an unscented version or a different scent, such as lemon. I will make sure to share your interest in an unscented option with the rest of the Swiffer team.
If you have any further questions or would like to discuss this further, please feel free to reach out to us at (800) 742-9220. We're here to help!
Currently, all our PowerMop solutions, WetJet solutions, and wet cloths contain fragrance, as a significant amount of research indicates that most consumers prefer some level of scent when cleaning their homes. However, I appreciate your suggestion for an unscented version or a different scent, such as lemon. I will make sure to share your interest in an unscented option with the rest of the Swiffer team.
If you have any further questions or would like to discuss this further, please feel free to reach out to us at (800) 742-9220. We're here to help!
Written by a customer while visiting swiffer.com