Customer Reviews for Staples - Carpet Chair Mat with Lip, 45" x 53'', High-Pile - Clear
Customer Rating
2
Returning Chair Mat - Not Resilient
on April 25, 2012
Posted by: Paula K.
I am disappointed in this chair mat. It retains the imprint of the chair wheels - even if no one has been sitting in it. It goes back to the store tomorrow
Despite being a more expensive chairmat than some other Staples models this "lifetime warranty" product showed stress cracks in about 10 months and started breaking into chunks a couple of months afterwards. When I contacted Staples about the warranty they referred me to the company which manufactures the chairmats for the Staples imprint. In order to get a replacement for the mat I was required to cut a 6 inch by 6 inch square from the old chairmat (hint: it will take power tools) to send in with all of my documentation...after which they'd take up to a month to send me a replacement. I did the cutting but it was a hard and potentially hazardous job. But I couldn't wait a month for a replacement chairmat so had to buy one of another brand for immediate use - and will stockpile the replacement if and when it arrives. I can't help but think these policies are deliberately intended to discourage people from pursuing their warranty coverage on a product that simply doesn't hold up to normal use and I'm disappointed.