I have always used the multipurposepapaper specials through Staples. This last purchase of this particular item has been a complete nightmare to receive my rebate. I spent hours on th computer attempting to fill out the forms and finally went to the home page personal chat and was told that this item was not on their list for a refund. Finally I called on the customer service line and was told to go to the computer. Fortunately I did also get a paper receipt and rebate for and just filled it out and sent it by snail mail. I wish you had an easy "in-store" rebate the way you used to have it. This new system is a pain in the b---! Sorry