Hi Rebecca Thanks for reaching out to us. I regret to hear that you received a defective item with your recent purchase. To return or replace this item please visit your local store. https://stores.staples.com/search ^MS
I bought this small file box to fit in a small space in my office to hold just the most recent paper detritus that I'm unwilling to part with. The hanging file folders are a perfect fit and it fits in the little gap perfectly. Very pleased with my purchase.
The handle snapped off the first day I had it and I could not get it back on. I returned it. Possibly someone with stronger hands could’ve put it back on but I could not.