First of all Quill is an excellent company! I am in charge of all orders for our office. I have never in 7 years been disappointed with my experiences whether it be ordering returning a product or billing. The chairs we ordered were easy to assemble and are extremely comfortable. I commend Quill for prompt delivery great products and easy return policy. Also the "donate" a return product makes it easy rather than returning the product to Quill and schools love it!!!!
These are the least expensive but they don't last through a lot of abuse. I've never tried the higher priced brands so I can't compare but we have replaced several of these after only a few years of use because they were cracking.
Nothing fancy simple product it does its job just fine. This is our third they do dry and crack over time. I was disappointed that when I purchased this product there was a $10 off coupon in the flyer and the associate in the store did not point that out to me. That would have been outstanding customer service.