I had first bought the wrong size but when it came it was new in a box. I returned that one to a store and while in the store ordered a bigger size. When it was delivered it was not in a box. It was filthy dirty and probably used. I had to clean it and it didn’t completely clean. I would have returned it and complained but I needed it.
Love the mat but wasn't happy with delivery. Thought it would come wrapped as it was a gift. instead it was thrown on the front step in the snow fully exposed to weather. husband found it. disappointed as it was a gift for him.