I initially ordered the wrong floor mat. Called Staples to get it worked out. Was amazed at how fast friendly and convenient their handling of my exchange for the correct floor mat was! No waiting to talk to someone on the phone and the person promptly took care for my problem. Was actually wishing they would ask for feedback. Also the product was fine and in my experience Staples has incredibly fast delivery service.
The mat arrived shipped to my house flat and not rolled up! It lays flat and does NOT have a strong chemical smell. I’ve used it 2 wks and it appears to be high quality.