My order was placed on my doorsteps with no plastic covering just before a rain storm hit our area. The rain had been projected all day and since I had purchased items before and had not had a problem during inclement weather I did not think there would be a problem this time. Upon arriving home I found my delivery in front of my door with no covering and everything was wet. The Springfield store manager and his assistant were very helpful with replacing part of my order the same afternoon and placing a new order for the rest. Great Customer Support.
Unfortunately my building has no elevator so I thought the paper would be brought up to my office but it was left down stairs and an employee of another business brought it up for me. The other vendors I use bring it up to my office