After being told over the telephone that my Brother printer (61 Series) couldn’t be repaired that people bought replacements I went to the Danvers store where I bought it anyway. I was lucky to meet one of your agents who was determined to fix my machine. He took time to blow away the dust which might have accumulated and he knew that I might be using the wrong paper (too light). Then he demonstrated how 24 pound paper would be better—he successfully demonstrated how well it now worked. He recommended that I buy that paper and I did. It worked perfectly at home too. Perhaps you need to be sure that your telephone answerers know your business.
I bought the paper I usually purchase because it always meets my needs and is priced right. The best part about The Danvers Ma. Staples is the employees very knowledgeable and always helpful and pleasant.