Not compatible all the time. It leaked ink all over the pages.
Response from StaplesBy April 15, 2021
Dear Nelly Thank you for your review we truly regret hearing that you're not completely satisfied with your Tru Red™ cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
Written by a customer while visiting Staples
Customer Rating
2
Garbage
on October 6, 2022
Posted by: APK
These are inferior quality and I will never buy these again. Our boarding passes (QR codes) couldn't be read because of the poor distribution of the ink on the paper -- this happened with train and airplane tickets. Argh. A nightmare because I wanted to save money and use recycled products. Never again.
Response from StaplesBy October 10, 2022
We truly regret hearing that you're not completely satisfied with your Tru Red™ HP 60XL replacement cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
For my HP Envy printer I purchased a STAPLES multi-color cartridge and a black cartridge. The black ink cartridge would not work despite the trouble-shooting suggestions that I tried. I returned it to Staples and purchased a HP black ink. The two different brands are now working.
Haven't used it yet. took a little long to receive. usually I have great experience with Staples.
Response from StaplesBy June 9, 2025
Dear Bev T Thank you so much for taking the time to write a review- this made our day! We value our customers’ feedback. If you ever have questions feel free to please email us at Support@cartridge-support.com or contact our customer support team at 866.734.6548.