Very poor quality ink. I bought the color and black ink. The color ink DID NOT come out as color. It came out as a BALCK ink. NO COLOR IN THERE AT ALL. Very discusted. I'm sending your ink back and I expect my money back. Waste of my money and time. Staples you failed on your remanufactured ink. DO NOT PURCHASE THIS INK. I DO NOT RECOMMEND it!!!!!!!!!
Response from StaplesBy Cindy, January 30, 2024
Dear Mary We truly regret hearing that you're not completely satisfied with your Staples HP 63 color replacement inkjet cartridge. Please visit our Cartridge Support site: www.cartridge-support.com for troubleshooting help or call our support team at 1-877-228-3128 and we can assist you in resolving any issue you are experiencing with the product.
These cartridges work just as well and efficienty as the new brand name ones
Response from StaplesBy Cindy, January 15, 2024
Dear Elizabeth We value our customer's feedback and great appreciate your review. If you ever have questions feel free to contact our dedicated ink and toner support team at 1-877-228-3128.
I tried two of these in the color cartridges. Neither one lasted as long as the true HP 63 models. Will not purchase again.
Response from StaplesBy November 29, 2021
Dear Rhonda We truly regret hearing that you're not completely satisfied with your Tru Red™ HP 63 replacement cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
my stand alone printer rejected the re-manufactured tri-color cartridge.....unfortunately I separately ordered 2 more re-manufactured cartridges (2 for HP 62 and this one for HP 63)... Now I have 3 that my 2 stand alone printers will not accept.....sure would like to hear from Staples
I’ve used TruRed 3 times. I had a little trouble getting 2 of them in but all 3 printed well and lasted as long as HP. Unless HP lowers their price I will continue to use TruRed Blk and Tri color
Response from StaplesBy April 20, 2022
Dear Linda Thank you so much for your review! We value our customer's feedback. If you ever have questions or issues feel free to contact our dedicated Tru Red™ ink and toner support team 1-877-228-3128.
I installed it a couple of days ago and so far working as well as OEM cartridge
Response from StaplesBy June 10, 2025
Dear Jeffrey B Thank you so much for taking the time to write a review- this made our day! We value our customers’ feedback. If you ever have questions feel free to please email us at Support@cartridge-support.com or contact our customer support team at 866.734.6548.