Customer reviews from swiffer.com
Swiffer - 360 Heavy Duty 3 ft. Telescoping Duster Kit, 12 Dusters/Box - Yellow
Average customer rating
3.5
(137 Reviews)
Rating breakdown 137 reviews
5 Stars
71
4 Stars
11
3 Stars
8
2 Stars
14
1 Star
33
65%of customers recommend this product.
(
80 out of
123)
Customer Reviews for Swiffer - 360 Heavy Duty 3 ft. Telescoping Duster Kit, 12 Dusters/Box - Yellow
Customer Rating
1
waste of money
on August 13, 2015
Posted by: Alessandra
from Austin, TX
I don't like it! Perfect for moving dust around your house!!!!! I will be taking this back to store. Swiffer Company, keep working at it so you might get the right product that will actually "trap
Response from swiffer.comBy Rosie, Swiffer Team, September 1, 2015
Oh no! We're sorry to hear that the dust was pushed around. I can guarantee you that what you are experiencing is not typical. Actually, trapping the dust is what we do best!
The good news is that usually when this is happening, it is because the fibers are not fluffed up enough. Before you use the duster, fluff the fibers by holding both ends of the Duster and moving your hands up and down quickly in a "see-saw" motion. Build up speed until all the fiber fingers are fluffed. Pulling at the fibers may also help to fluff them.
The more fluffed the fibers, the better cleaning results you'll get. I hope this helps. Let us know if this helps. ty!
The good news is that usually when this is happening, it is because the fibers are not fluffed up enough. Before you use the duster, fluff the fibers by holding both ends of the Duster and moving your hands up and down quickly in a "see-saw" motion. Build up speed until all the fiber fingers are fluffed. Pulling at the fibers may also help to fluff them.
The more fluffed the fibers, the better cleaning results you'll get. I hope this helps. Let us know if this helps. ty!
Written by a customer while visiting swiffer.com
Customer Rating
1
Useless!!
on August 13, 2015
Posted by: tc66
from Joplin MO
The first duster that was already installed was great. Good look getting refill dusters on after that. In the trash the day after I purchased. Mad at myself for wasting $10.
Response from swiffer.comBy Rosie , Swiffer Team, September 1, 2015
We are sorry to hear about what happened. You should be able to expect that every duster would stay on as well as the first one.
Please know that we stand behind all of our products 100% and we would love to help you. Please give us a ring at 1-855-236-3353, M-F, 9 a.m. to 6 p.m. EST so we can take care of you properly! Thanks.
Please know that we stand behind all of our products 100% and we would love to help you. Please give us a ring at 1-855-236-3353, M-F, 9 a.m. to 6 p.m. EST so we can take care of you properly! Thanks.
Written by a customer while visiting swiffer.com
Customer Rating
1
Stupid- duster comes off the fork
on August 26, 2015
Posted by: cindyfinaly
from WPB, Florida
I have wrought iron chairs, If you spin it around like you would have to to get down inside, then pull it out, duster comes off the fork. Used masking tape to hold it on.
Response from swiffer.comBy Rosie, Swiffer Team, September 1, 2015
I am sorry to hear that the duster comes off while you're using it. We wouldn't expect that and neither should you. How frustrating!
Have you already checked to make sure both prongs on the handle are inserted all the way down in the sleeves on the cloth? The 360˚ Dusters have two sleeves between the fluffy layers and the cloth is held in place by the tab at the base of the handle. It's important to use Swiffer refills for your Swiffer handle.
I hope this helps. If you have checked and are already doing all of the above, please let us know. Thanks!
Have you already checked to make sure both prongs on the handle are inserted all the way down in the sleeves on the cloth? The 360˚ Dusters have two sleeves between the fluffy layers and the cloth is held in place by the tab at the base of the handle. It's important to use Swiffer refills for your Swiffer handle.
I hope this helps. If you have checked and are already doing all of the above, please let us know. Thanks!
Written by a customer while visiting swiffer.com
Customer Rating
2
Minions version defective, doesn't fully retract
on September 29, 2015
Posted by: Vickifa7
from Milford, CT
I bought the 360 extender Minions edition. I believe the handle is defective, as the white part does not fully retract or lock into place when NOT extended. Most of my dusting wouldn't need the extension, I just wanted a handle that could extend when needed, to replace my existing Swiffer. Very disappointed.
Response from swiffer.comBy Tina F , Consumer Response, October 5, 2015
Hi Vickifa7, I’m sorry that your handle isn’t retracting or locking into place when not extended. With our quality process, that should have been caught before leaving the plant. It helps to know that when you put the handle on, put the rounded pieces together, and push firmly until you hear a click. Once you hear the click, the handle shouldn’t pull apart. Once the handle is fully extended, there should be four white buttons on the side that you can push when you need to shorten. We stand behind our products and would like to hear more about this, please give us a call at your convenience (800) 214-8734. Don't forget to have your swiffer with you when you call. We're looking forward to hearing from you.
Tina, Swiffer Team
Tina, Swiffer Team
Written by a customer while visiting swiffer.com
Customer Rating
1
Not very user friendly
on October 4, 2015
Posted by: Boleyn
from Arkansas
Too short for the average person to reach the ceiling. Very difficult to thread the dusters and prongs constantly poke through.
Waste of money.
Waste of money.
Response from swiffer.comBy Tina F, Consumer Response, October 5, 2015
Hi Boleyn, I’m sorry that you’re not able to reach the ceiling with your Swiffer Dusters. Here are a few tips to ensure that you're able to use the extended handle for over head reach. The rounded ends of the handle slide together and you should hear a click to ensure that they are secure, they will then be difficult to push together. If you pull on the upper section of the handle it will extend to the length you want, once the handle is fully extended 4 white buttons will show on one side and to shorten you would just press the bottom button and push down the upper handle. We don’t recommend taking them apart once together. The prongs should fit between the fluffy layers of the duster and held in place by the tab at the base of the handle’s prongs. Our Swiffer specialists would be happy to help and hear more about your purchase. Please give us a call at your convenience. (800) 214-8734.
Tina, Swiffer Team
Tina, Swiffer Team
Written by a customer while visiting swiffer.com
Customer Rating
4
swiffer 360 extender
on November 7, 2015
Posted by: phix
from philadelphia pa
this product is NOT what i needed. the only way i can actually write this review is to give a rating that is way above what i actually tried to give. it scratched everything, dusting pads wont stay on, and duster falls off completely when i try to clean my ceiling fan blades. the worst waste of money i have ever come across
Written by a customer while visiting swiffer.com
Customer Rating
3
Extend the Extension Wand
on November 27, 2015
Posted by: Wendy1347
from Kansas City, Missouri
I have high ceilings and the wand is not long enough to reach my ceiling fan.
Response from swiffer.comBy Karen, Swiffer Team, December 4, 2015
Thanks for trying Swiffer Dusters Extender. They extend up to 3 feet, and we hate to hear this isn't long enough to reach your ceiling fan. We'll be sure to share your feedback with the rest of our team.
Written by a customer while visiting swiffer.com
Customer Rating
4
The original blue extender handle
on December 17, 2015
Posted by: cuisinequeen
from Cypress, CA
So many reviews are requesting this company to come back with the original handle. I would think you would want to keep your customers happy! I may have to return to a yard stick and a microfiber cloth if this doesn't work!
Written by a customer while visiting swiffer.com