Customer reviews from Staples
Staples - Remanufactured Standard Yield Toner Cartridge Replacement for Brother TN420 - Black
Average customer rating
3.8
(273 Reviews)
Rating breakdown 273 reviews
5 Stars
149
4 Stars
38
3 Stars
23
2 Stars
11
1 Star
52
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for Staples - Remanufactured Standard Yield Toner Cartridge Replacement for Brother TN420 - Black
Customer Rating
1
Printer still shows drum ending
on January 4, 2016
Posted by: Paula K.
Printer still shows drum ending soon with a nearly new tuner cartridge.
Written by a customer while visiting Staples
Customer Rating
5
Great product for less money
on January 14, 2016
Posted by: Paula K.
For us the remanufactured drum and for that matter the remanufactured toner both seem to last longer than the new drum and toner. Have being the remanufactured models for all our printers and really have no complains. They are ALOT cheaper to purchase and do just as well. Will buy again as well as recommend for others to purchase
Written by a customer while visiting Staples
Customer Rating
3
Cheaper alternative
on April 27, 2016
Posted by: Paula K.
Cheaper alternative to the new drum. Initially the light on printer indicating that the drum needed replacement stated on even after the drum was changed. The printer did eventually print - and the light is now off. I am still evaluating this product so far so good.
Written by a customer while visiting Staples
Customer Rating
1
Just buy a new one
on October 28, 2015
Posted by: Paula K.
I received the Sustainable Earth Drum for my Brother 7360N and since putting it in my computer still say replace drum soon my printer is slower to begin the printing process. I would prefer to give it no stars.
Written by a customer while visiting Staples
Customer Rating
2
Printer still says it needs a new drum
on October 24, 2015
Posted by: Paula K.
I purchased this drum cartridge for my Associations Brother laser printer because it said it needed a new drum and stopped printing. I paid a lot of money for this "green" refurbished drum cartridge and my printer still says it needs a drum replacement. The printer is currently printing but not likely for long with this error code. Paid a lot of money for something that will not likely last for more than a month. Not happy with the product.
Written by a customer while visiting Staples
Customer Rating
1
Terrible product
on July 1, 2025
Posted by: ROBERT S.
Purchased this Staples not OEM replacement drum for my HL2240 printer. Followed instructions. Does not work. VERY disappointed with this Staples replacement part. WILL NOT USE THEIR REPLACEMENT PARTS AGAIN!!
Response from StaplesBy July 3, 2025
Dear Robert S. We are sorry to hear you are not fully satisfied with your remanufactured Brother DR420 cartridge. This may be a defect and we would like to assist you in resolving it. Please email us at Support@cartridge-support.com or contact our customer support team at 866.734.6548 ext. 2469 so we can better assist you. Thank you.
Written by a customer while visiting Staples
Customer Rating
1
already quite
on July 9, 2021
Posted by: A.L.
after 200 copies the printer is asking for me to replace the drum
Response from StaplesBy July 12, 2021
Dear Alan We truly regret hearing that you're not completely satisfied with your Tru Red™ Brother DR420 replacement cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
Written by a customer while visiting Staples
Customer Rating
1
Fading When Bought
on July 27, 2015
Posted by: Paula K.
When installed. New drum prints faded prints. Did a machine clean threw settings. nothing clears the fading. Not happy!
Written by a customer while visiting Staples