Customer reviews from Staples
Staples - Remanufactured High Yield and Standard Ink Cartridge Replacement for HP 62XL/62, 2/Pack - Black/Tri-Color
Average customer rating
3.6
(193 Reviews)
Rating breakdown 193 reviews
5 Stars
97
4 Stars
22
3 Stars
17
2 Stars
10
1 Star
47
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for Staples - Remanufactured High Yield and Standard Ink Cartridge Replacement for HP 62XL/62, 2/Pack - Black/Tri-Color
Posted by: B.R.
Verified Purchase:Yes
I will not buy these cartridges again. It seems like the color only lasted a week and the black two weeks. I'm not sure how many pages sorry but I do about the same work every day and I usually get at least a month out of my HP cartridges.
Response from StaplesBy June 18, 2020
Thank you for your review we truly regret hearing that you're not completely satisfied with your Tru Red™ cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
Written by a customer while visiting Staples
Posted by: B.R.
Verified Purchase:Yes
The colored jet was empty.
Response from StaplesBy September 16, 2020
Thank you for your review we truly regret hearing that you're not completely satisfied with your Tru Red™ cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
Written by a customer while visiting Staples
Customer Rating
2
Tru Red ink cartridges
on December 22, 2020
Posted by: VALERIE S.
Only gave 2 stars because my printer wouldn't recognize I had put cartridge in so my printer wouldn't accept tru red ink.
Response from StaplesBy January 4, 2021
Valerie A Thank you for your review we truly regret hearing that you're not completely satisfied with your Tru Red™ cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
Written by a customer while visiting Staples
Posted by: remanufactured ink
Verified Purchase:Yes
This cartridge didn't work at all in my HP printer
Response from StaplesBy Cindy, January 29, 2024
We truly apologize you are experiencing issues. This sounds like a firmware related issue due to your printer forcing a firmware update. Please visit our Cartridge Support site: www.cartridge-support.com for troubleshooting help or call our support team at 1-877-228-3128 and we can assist you in resolving any issue you are experiencing with the product. Thank you!
Written by a customer while visiting Staples
Posted by: C.G.
Verified Purchase:Yes
I am disappointed because the ink is running out very fast. Thought I’d try the off brand but it is not worth it.
Response from StaplesBy September 16, 2020
Thank you for your review we truly regret hearing that you're not completely satisfied with your Tru Red™ cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
Written by a customer while visiting Staples
Posted by: C.L.
Verified Purchase:Yes
I’m pleased to use the refurbished inks.
Written by a customer while visiting Staples
Posted by: DARWIN H.
Verified Purchase:Yes
The black cartridge was hit and miss with some streaks and the color cartridge did not work at all. A replacement color worked ok. I'll stay with the original in the future.
Written by a customer while visiting Staples
Posted by: WILMA W.
Verified Purchase:Yes
The 1st order ink was out of date. Complained another order was received This ink was even older. Tried to use it and printer rejected it. Will never order that generic brand again. Now I have the ink Dell recommends it was within the date and works well. The only reason I gave it 1 star because I could not transmit without giving it at least one star. The ink did not ever deserve that 1 star.
Response from StaplesBy June 18, 2020
Thank you for your review we truly regret hearing that you're not completely satisfied with your Tru Red™ cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
Written by a customer while visiting Staples