Customer reviews from folgerscoffee.com
Folgers - Black Silk Coffee Keurig K-Cup Pods, Dark Roast, 24/Box (6662)
Average customer rating
4.7
(549 Reviews)
Rating breakdown 549 reviews
5 Stars
444
4 Stars
71
3 Stars
24
2 Stars
3
1 Star
7
95%of customers recommend this product.
(
187 out of
196)
Customer Reviews for Folgers - Black Silk Coffee Keurig K-Cup Pods, Dark Roast, 24/Box (6662)
Customer Rating
4
I love this coffee but it's a hassle to recycle
on November 14, 2019
Posted by: J. Doan
from Montreal,qc
Gender:Male
Hi Folgers,
First I love the taste of this coffee.
Second, I would love to recycle these pods, but the foil lids makes it really really hard to do so.I enventually just throw them in the trash.
First I love the taste of this coffee.
Second, I would love to recycle these pods, but the foil lids makes it really really hard to do so.I enventually just throw them in the trash.
Could you have a tab where I can pull the lid and filter off easily?
Thank you
I would recommend this to a friend!
Response from folgerscoffee.comBy Folgers, Consumer Care, November 25, 2019
Thank you for reaching out, we are happy to hear that you enjoy the taste of our Folgers Black Silk coffee! We will certainly forward your feedback along to our teams that you would like to see us offer a tab to make recycling easier for you and other consumers. We hope you enjoy our coffee for years to come!
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
Black silk pods
on March 31, 2020
Posted by: Anonymous
from Houston
Gender:Female
Since the label was changed . The coffee doesn’t taste the same . It taste like its water down . Has no taste to it . Black silk used to be my favorite coffee .
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Folgers, Consumer Care, April 7, 2020
Thank you for reaching out, we are sorry to hear about the experience you recently had with our Folgers Black Silk K Cups. We can assure that we only underwent a label change, and the coffee itself remains unchanged. We would like to learn more about your bland tasting coffee though to report to our quality assurance teams and have reached out via email. Hope to connect soon!
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
Great taste BUT does nto work well in Keurig brewe
on October 8, 2020
Posted by: NancyB
from Iowa
Gender:Female
This coffee is great tasting but it fails miserabley in the Keurig 2.0 brewer. I have to brew about 3 pods before I get one that doesn't fail (mass amounts of grounds in every cup). Very frustrating. Keurig customer service was absolutely no help at all. This has turned out to be a very expensive cup of coffee!
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Folgers, Consumer Care, November 17, 2020
Nancy, thank you for bringing this to our attention as this is certainly not the brewing experience we would expect from our Black Silk KCups. We hope to learn more about this and have reached out via email. We hope to hear from you soon!
Written by a customer while visiting folgerscoffee.com
Customer Rating
3
Coffee Grinds in my coffee
on November 6, 2020
Posted by: Anonymous
from AL
Gender:Female
I have always enjoyed a good cup of Folgers coffee in the morning until I started using the Black Silk K-cups. The taste is good but the coffee grinds not so much..
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
Horrible
on June 3, 2020
Posted by: Iron brew
from Williamsburg Va
Gender:Male
I tried it for the first time this morning and I couldn’t taste coffee at all. All I tasted was soap. I thought this can’t be right and tried another one and it was just the same. This can’t be the way this is supposed to raste
No, I would not recommend this to a friend.
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
Below average taste
on July 24, 2021
Posted by: Coco puff1
from Winnipeg manitoba
Gender:Male
I bought this a month ago and find the after taste on tongue is quick the horrible?
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Folgers, Consumer Care, July 28, 2021
We are sorry to hear about the aftertaste you've described as this certainly is not the quality that we expect from any of our coffees. So we can learn more about your experience and best help, we are reaching out to you via email. We look forward to connecting with you soon and we sincerely appreciate you taking the time to make us aware of this.
Written by a customer while visiting folgerscoffee.com
Customer Rating
1
Not as expected
on May 29, 2019
Posted by: Unhappy73
from Las Vegas, NV
Gender:Female
My mother in law gave me a box of the Folgers Black Silk pods and I disliked it so much that I threw the rest away. They did not taste like the Folgers brewed coffee or even the instant coffee that I had in the past. The Black Silk pods tasted strange.
No, I would not recommend this to a friend.
Written by a customer while visiting folgerscoffee.com
Customer Rating
2
Strong needs creamer
on June 9, 2016
Posted by: Liza
from havelock
Buy about once every 4 months so I can try different flavors !
Written by a customer while visiting folgerscoffee.com