Customer reviews from Staples
Staples - Remanufactured Tri-Color High Yield Ink Cartridge Replacement for HP 63XL - Tricolor
Average customer rating
3.9
(297 Reviews)
Rating breakdown 297 reviews
5 Stars
183
4 Stars
26
3 Stars
14
2 Stars
11
1 Star
63
67%of customers recommend this product.
(
4 out of
6)
Customer Reviews for Staples - Remanufactured Tri-Color High Yield Ink Cartridge Replacement for HP 63XL - Tricolor
Posted by: R.G.
Verified Purchase:Yes
This ink worked to print about 5 pages and then the printer rejected it. It did not recognize it as an authentic replacement for the HP 63XL. You'd be MUCH better off getting the legitimate HP 63 or HP 63XL. You may think you are saving some money but it is a complete waste.
Response from StaplesBy May 17, 2021
Dear Roger Thank you for your review we truly regret hearing that you're not completely satisfied with your Tru Red™ cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
Written by a customer while visiting Staples
Posted by: NANCY S.
from North Wales
Verified Purchase:Yes
Since the original ink is out of stock I've been using these and see no difference. Great!
Written by a customer while visiting Staples
Posted by: J.H.
Verified Purchase:Yes
This product saves a lot of money ...
Written by a customer while visiting Staples
Posted by: WARREN C.
Verified Purchase:Yes
I put in in a got the message there was a problem with it.... took it back and they will furnish a replacement.
Response from StaplesBy March 21, 2022
Dear Warren We truly apologize you are experiencing issues. This sounds like a firmware related issue due to your HP printer forcing a firmware update. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product. Thank you!
Written by a customer while visiting Staples
Posted by: DAVID P.
Verified Purchase:Yes
these work great and save you money. they are the only ones I use now
Written by a customer while visiting Staples
Posted by: WILLIAM K.
Verified Purchase:Yes
will not purchase again
Written by a customer while visiting Staples
Customer Rating
4
TRU RED HP 63XL Tricolor Remanufactured Ink Cartridge
on September 7, 2020
Posted by: ANH D.
Verified Purchase:Yes
The cartridge functioned perfectly for my work at home. I have no complaint.
Written by a customer while visiting Staples
Customer Rating
2
Printer Error
on June 1, 2022
Posted by: Printer Error
Worked fine for a little while but is now causing a printer error stating that the cartridge is not communicating correctly with the printer. I can't print any documents now.
Response from StaplesBy June 3, 2022
We truly apologize you are experiencing issues. This sounds like a firmware related issue due to your HP printer forcing a firmware update. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product. Thank you!
Written by a customer while visiting Staples