I only use this remanufactured cartridge one month ago. After a little bit more than 100 pages of printing the ink start getting very light and almost invisible. It did not even reach to the 50% of pages you had advertised. I felt cheated.
I was surprised by how easy it was to order this ink online. I made an account found the ink (I knew what I was looking for) and purchased it with PayPal all within about two minutes no joke. It left me wishing I had one of those “Easy” buttons Staples used to make for comedic effect. But the ease didn’t end there. I ordered the ink on a Wednesday night after 11pm. It was scheduled to be delivered Friday. I was glad it would be delivered so quickly. We homeschool so without any black ink in my printer I was planning on making Thursday a heavy reading day for my kids. That’s like a vacation day for them so they were slightly disappointed when the ink was delivered around 10am Thursday morning. However I was delighted! I was also kind of in disbelief as I’ve been conditioned to wait and wait by a large online retailer who shall remain unnamed (and who I’m actively avoiding). I went ahead and put the new cartridge into my printer and within a minute I was printing worksheets for my kids to their dismay. The ink is great! It’s comparable to any other ink I’ve used. Zero issues. I’ll definitely reorder and try the colored ink when the time comes. Who knew purchasing ink would be such an easy and pleasurable experience?! Thanks Staples!
Response from StaplesBy January 14, 2022
Dear Jennifer Thank you so much for your review! We value our customer's feedback. If you ever have questions or issues feel free to contact our dedicated Tru Red™ ink and toner support team 1-877-228-3128.
My HP OfficeJet 3830 does not like it. My printer recognizes it as a used cartridge and keeps wanting to redo the alignment. I have to select "later" in order to avoid having to print a new alignment page & place it in the printer. This is very annoying. Too soon to tell how long I will keep getting the request to re-align.
I loved it you could not tell any difference between the Hp and the remanufactured I'm still using it so I don't know whether the yield will be about the same. I would order it again its cheaper than the brand name.
Did not work had to go back and get proper 63xl name brand.
Response from StaplesBy June 1, 2021
Dear John Eric We truly regret hearing that you're not completely satisfied with your Tru Red™ HP 63XL replacement cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
The Staples ink to replace HP 63XL has worked very well with my printer. I am pleased and will re-order when I need the black or the tri-color cartridges.
Response from StaplesBy September 29, 2025
Dear Dale Thank you so much for taking the time to write a review- this made our day! We value our customers’ feedback. If you ever have questions feel free to please email us at Support@cartridge-support.com or contact our customer support team at 866.734.6548.