I had the same problem last year. It arrrives outside my house filthy taped with sticky gooey tape that takes me 45 minutes to remove. the one I order last year is already ripped under my chair . Poor quality and I had to return the one last year. I am still trying to get the dirt off of the one I just received. Very poor quality control on your part!
Product was delivered without being rolled-up or in a box. It had a permanent crease in it. It was not possible to be used for its intended purpose. We cut it down and used pieces under a file cabinet...very disappointed!
We have two computer desks in our house both on top of carpet flooring. It was difficult to roll the computer chairs on the carpeting and actually broke one chair's castors doing so. It was also starting to mat down the carpeting. We knew we had to do something. We checked at Staples found two mats we liked bought both intending see which one fit the best and return the other one. But we ended up liking both very much and they fit the space we needed them for so we are keeping them both!